HomeComplaintsMega Dice Casino - Player’s account has been closed.

Mega Dice Casino - Player’s account has been closed.

Amount: 8 BNB

Mega Dice Casino
Submitted: 16 Mar 2025
Opened Current status

Waiting for player to reply

6d 11h 8m 57s

Case summary

The player from Japan's account is banned without being given specific reasons, despite being informed that she broke a rule after winning and attempting to withdraw her funds.

Public
Public

They just banned my axcount without any reasons but they just kept telling me I broke the rule. Never told me specific reasons after I managed to win and withdrawal.

Public
Public

Dear aiaiaiai,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
  • Did you pass the verification before you lost access to the account?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina


aiaiaiai has 6d 11h 8m 57s to reply

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