The player from Japan's account is banned without being given specific reasons, despite being informed that she broke a rule after winning and attempting to withdraw her funds.
Mega Dice Casino - Player’s account has been closed.
Amount: 8 BNB
Mega Dice Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Mega Dice Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
6d 11h 40m 13s
Case summary
12 hours ago
Public
Public
yesterday
They just banned my axcount without any reasons but they just kept telling me I broke the rule. Never told me specific reasons after I managed to win and withdrawal.
Public
Public
12 hours ago
Dear aiaiaiai,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
aiaiaiai has 6d 11h 40m 13s to reply
