The player from Mexico reports that Casino Nummus confiscated his winnings from a game played on 05.02.2025, citing bonus violation despite using a valid bonus. He successfully withdrew previous winnings, but he is now facing a pending withdrawal of his deposit and has not received a response to his request for further details.
Nummus Casino - Player's winnings have been confiscated.
Amount: 1,154 USD₮
Nummus Casino
Safety Index:Fresh casinoSafety Index
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7.3
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Current status
Waiting for player to reply
6d 13h 8m 22s
Case summary
10 hours ago
Public
Public
19 hours ago
Casino Nummus confiscated my winning. I registered in the casino and started playing on 29.10.2024. I got winnings before and they were paid successfully but my last winning that I gained on 05.02.2025 was confiscated. I deposited amount, used Monday Reload bonus and played slot Book of Dead which is in category Popular and it is allowed for this category. So the reason that casino stated that it is bonus violation is not acceptable for me. I asked casino to send me exact details but they didn't reply. The withdrawal of my deposit amount is still pending.
Public
Public
10 hours ago
Dear v2931864,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please confirm that you have passed the KYC verification?
Has the casino specified the bonus violation?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
v2931864 has 6d 13h 8m 22s to reply
