The player from Spain had 2011 euros in his account and had requested a withdrawal. His account had been closed due to alleged irregular betting and the casino had refused to pay him. He had been a player for two weeks, had engaged in sports betting only, and had not accepted any bonuses. We had informed him that our forum did not handle issues related to sports betting and had offered to provide him with a list of websites that could assist him. As such, the complaint was rejected due to its relation to sports betting, which fell outside our purview.
Slots Safari Casino - Player's account was closed and funds were withheld due to allegations of irregular betting.
Amount: €2,011
Slots Safari Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 months ago
Public
Public
3 months ago
Translation
Hello,
I left my account with 2011 euros and requested a withdrawal of 500 euros. Today, I tried to access my account and found it had been closed. The reason they provided was alleged irregular betting, and they informed me that they won't pay me.
Automatic translation:
Public
Public
3 months ago
Dear travonig25,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots Safari Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- Could you please share the email or chat from the casino detailing the allegations against you? My email is tomas@casino.guru
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 months ago
Translation
Hello,
I registered about 2 weeks ago,
I am attaching proof of mail
Sports betting only, basketball, 1st half points and totals Over Under only
I never accepted any bonus, I left the account with 2011 euros, I started to collect 490 euros and they closed my account the same day
Anything you need more, I will tell you without problem, thank you very much for the help
Greetings
Francisco
Automatic translation:
Public
Public
3 months ago
Thank you for your reply, travonig25. As you might know, our forum Casino.Guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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Public
3 months ago
Translation
Hello,
Yes please, I appreciate you sending me the list of complaints for sports betting, thank you
Greetings
Automatic translation:
Public
Public
3 months ago
Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
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