The player from Texas had requested a withdrawal two weeks prior, but the casino had continued to request the same verification documents, despite the player having repeatedly sent them to two different emails. This had delayed the payout. The player had also communicated with the casino through live chat, where they confirmed that they had all the necessary information from the player. However, the casino representative had claimed that the player's account did not have a method of payout associated with it, which had caused the delay. The player had been asked to provide necessary information for a physical check payment.The player acknowledged receiving a check but was initially oblivious that it was from the casino. However, the check was declined by the player's bank due to problems with the company name on the check. Despite numerous attempts to resolve the issue, the casino did not provide the requested evidence, leading to the complaint being closed as 'unresolved'.