HomeComplaintsSlots of Vegas Casino - Player’s winnings payment is denied.

Slots of Vegas Casino - Player’s winnings payment is denied.

Amount: $100

Slots of Vegas Casino
Safety Index:Above average
Submitted: 25 Feb 2024 | Case closed : 23 Mar 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

7 months ago

The player from Puerto Rico had won $100 at Slots of Vegas but the casino refused to pay his earnings. Despite having followed the rules for depositing and using a free spins bonus, he hadn't been able to get his winnings. We had attempted to engage with the player to better understand the situation and had requested relevant evidence. However, the player had responded with offensive language and did not provide the requested information. Despite having extended the response deadline, the player did not further communicate. Therefore, we had to reject the complaint due to lack of cooperation from the player.

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8 months ago

Of course I win and Slots of Vegas…

Of course I win and Slots of Vegas finds some reason why they won't pay up. I've deposited here many times. I played a free spins bonus. After I deposited. If you try to claim a free spins bonus otherwise it won't allow you to. The code I used just now went through. So I played and won the $100. I was told they encourage me to read the terms and conditions. I know what the rules are. But I bet when depositing they don't make up all kinds of crap to not accept it. I told her I encourage her to show integrity and pay her loyal customers. That is bull crap. I deposit here often!! Never again SlutsofVegas. They will never see me again or another dime. Brokeass casino.

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8 months ago

Dear brentnaia8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Could you please advise if you redeemed any free bonuses from this casino in the past?
  • Was your account, including the payment method, fully verified?

If you have recently played with real money, and the latest free bonus was activated after your real money play, kindly send any relevant supporting evidence to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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8 months ago

Dear brentnaia8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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8 months ago

I did not realize how to respond to any of you until now. It doesn't matter what I say, it doesn't matter none because the writing is on the wall. Slowly I began realizing how awful Slots of Vegas was until this happened. The customer service is just as awful. Before this time that I won the $100 that they are too broke to pay, I had deposited. Well about a week later I get this 'Loyalty Chip' for $50. Saying thanks for being a loyal customer yaddi yaddi The code didn't even work. I had made a deposit last mind you. I brought it to the rude and lazy customer service. They would not honor it. So the next code I used did actually work. Any other time if you use a code at Slots of Vegas and you didn't deposiit last, the code will void and not work. Ever. Well, the code I entered worked. And they didn't tell me my winnings were void until a day or two later. The customer service told me everything was good and all conditions met. They won't even honor a loyalty chip that they themselves send out much less a fair and honest win.

No matter what I say they aren't going to pay their loyal customers. They didn't just lose my service and money, but all my friends and family and their friends and family. I made sure to hit them where it hurt the worst --the pocketbook. I told them that $100 would cost them a thousand. I wasn't lying Until the day I take my last breath I will always direct traffic from slots of Vegas. I will not cease or hesitate or forget to not cost them how they breed to be done since they know nothing about loyalty, honest gaming or morale. I will cost them thousands more. Times 10.: So what good does me replying to the ridiculous weak link they send to negotiate?? If they were going to pay up they would have. You can tell the employees are stealing all the money. They're all broke lol But Slots of Vegas, I will not stop until I have you fallen onto your knees defeated , tattered and exposed. You messed over the right one this time. I post about y'all daily on all social media platforms. Trust me. It's costing y'all and I'll bet your sleezy platform will no longer exist I give it 5-8 months.

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8 months ago

And to Radka, your guesses and assumptions are just as empty as the pockets id slots of Vegas. You couldn't be any further from being correct or near the truth of the situation. You do horribly at your career and should consider being a politician instead. I read the rules. I'm not retarded. I play these slots often. Don't try to make me stupid in the forum pretending to know what actually went down. You look stupid and thirsty. Go back to your day job of waiting tables.

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7 months ago

I must caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino.Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.


  • If you wish to continue in this thread, please forward a screenshot of your bonus and cashier histories as requested previously.

Thank you.


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7 months ago

Dear brentnaia8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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7 months ago

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.


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