Slots of Vegas Casino - Player's winnings have been confiscated.

I had received offer in email. I played it and won the above amount and over the last few weeks I have gotten free spins on certain I would play them and not mess with withdrawal amounts I won because they had me down money in crypto currency for verification and then was trying to verify my driver license for a second time.. coinbase accepted but slots of Vegas kept rejecting said be use it was temporary and then told me I couldn't withdraw my balance after talking to customer support though instant message and they took all my winnings. Why didn't they say something before making me deposit money if that's the case. I think it's bunch of bs and I will not go back to their site ever again

Dear Proudnana,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify what bonus offer you received through your email? Was it a no-deposit bonus?

Have you made any deposits before you later activated your free spin bonus?

Has the customer support specified why your winnings were confiscated?

Do I understand correctly that you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Proudnana,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I apologize I haven't responded earlier. The bonus was a free chip no deposit. I reached all requirements to withdraw and a little window popped up saying I successfully can withdraw. I tried I had to deposit using crypto so I had to setup a acct because I don't use crypto. I had to go through more with the crypto and was approved after a week . Then I have to deposit and I deposited. While I was waiting for everything to approve I had some freespins in my account already they sent I didn't win nothing from it so when it was gone it was gone and I tried not to go into my withdrawal I did obtain any bonuses that i wasn't sent to by then.. I have the whole conversation screenshot when I was talking to customer service .. after I got upset over my license not being taken and told me i would have to get my permanent one and then i could cash out without a problem.. then turns around telling me oh u can't withdraw these funds so then they started saying something about the free spins.. I asked so u send us free spins but we arent suppose to use them.. it just wrong wrong wrong.

Yes I also passed coinbase verification and all.. I was trying to deposit but I couldn't do anything until they unfroze it and it went on through. I haven't found anything showing where they took it just the conversation. But why have someone deposit and everything and not tell them well even if u don't can cash out these winnings but nothing was ever said like that.. I will never ever be back on their web-space ever again. I will also continue to leave bad review for them.. you just don't do that..

Could you please forward me the screenshots of your transaction history including your deposits, withdrawal requests, and bonuses that you used? Additionally, please forward me all the communication between you and the casino customer support that could be relevant to the investigation of your case. My email address is veronika.l@casino.guru. Thank you.

Ok I will get those screenshots for u and send them on over to your email. Thank you for all your help..

I have not received any email from you yet. Could you please confirm if you sent me the screenshots?

Dear Proudnana,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.