The player from Germany reports that his account has been closed since March 24, 2025, yet the casino claims otherwise. He has €11 remaining in his account and has been waiting over two weeks for a refund.
Legiano Casino - Player’s account is closed but funds have not been refunded.
Amount: €11
Legiano Casino
Safety Index:Very highSafety Index
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9.0
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Waiting for Casino Guru to reply
5d 1h 25m 23s
Case summary
2 days ago
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2 weeks ago
Translation
Hello, my account has been closed by administrative decision since March 24, 2025, and I still have €11 in my account. The casino brazenly claims that my account is not closed. That's a lie. Attached is the email from Legiano and from my account when I try to log in. I've been waiting for the refund for over two weeks.
Automatic translation:
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2 weeks ago
Dear AK1982888,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Have you completed account verification in the casino? Were you asked to submit any documents necessary for verification recently or in the past?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 weeks ago
Translation
Hello, I've only deposited money at Legiano so far, but haven't played at all. No documents have been requested.
Automatic translation:
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1 week ago
Thank you very much, AK1982888, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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2 days ago
Dear AK1982888,
I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.
In the screenshot you provided, the casino representative mentioned they would guide you through the process of recovering access to your account. Could you please share the instructions they gave you and confirm whether you followed them?
Thank you for your cooperation.
Best Regards,
Kubo
Casino Guru is examining the case
