The player from Germany had his account deactivated since March 24, 2025, due to an administrative decision and had €16 remaining in the account. He received an email requesting bank details, but no further action occurred. The issue was resolved when the casino completed the payment, and he confirmed receipt of his winnings.
Cashed Casino - Player’s account has been closed.
Amount: €16
Cashed Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
Cashed Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Translation
Hello, my account has been deactivated since March 24, 2025, due to an administrative decision. There are still €16 in my account. Although I received an email asking me to provide my bank details, nothing has happened yet.
Automatic translation:
Public
Public
1 month ago
Dear AK1982888,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cashed Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Have you completed account verification in the casino? Were you asked to submit any documents necessary for verification recently or in the past?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
1 month ago
Translation
Hello, I registered there for the first time about 30 days ago and barely played at all. For some inexplicable reason, my account suddenly closed. I didn't claim any bonuses.
Automatic translation:
Public
Public
1 month ago
Dear AK1982888,
We would like to kindly apologize for the delay.
We would like to inform you that your payment will be completed as a matter of urgency.
Kind Regards,
Cashed Casino Team
Public
Public
1 month ago
Dear AK1982888,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
