The player from Germany has had his account closed since March 24, 2025, due to an administrative decision, and has received no assistance from the casino for over two weeks. He is seeking a resolution and wants his winnings returned.
MrPunter Casino - Player’s account has been closed since March.
Amount: €12
MrPunter Casino
Safety Index:HighSafety Index
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8.2
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Opened
Current status
Waiting for Casino Guru to reply
5d 17h 43m 15s
Case summary
yesterday
Public
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2 weeks ago
Translation
Hello, my account has been closed since March 24, 2025, due to an administrative decision. The casino simply tells me to try again later and hasn't done anything for over two weeks. I want my money back.
Automatic translation:
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2 weeks ago
Dear AK1982888,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MrPunter Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Have you completed account verification in the casino? Were you asked to submit any documents necessary for verification recently or in the past?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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2 weeks ago
Translation
Hello, I registered there on November 24, but only made deposits and haven't played anything yet. Suddenly, the account is closed. No KYC was requested, and I hadn't requested a withdrawal at that time either.
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1 week ago
Dear AK1982888,
Has the casino acted to return your deposited funds since your last post?
When was the last time you deposited in the casino, and how much was your balance? Is the disputed amount accurate?
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1 week ago
Translation
Hello, I deposited 12 euros there and haven't played at all yet. I haven't heard anything from them since. I have the feeling they don't even know why my account was closed.
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yesterday
Thank you very much, AK1982888, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Casino Guru is examining the case
