Slots of Vegas Casino - Player has issues with card verification.

There is a mastercard (ending in 9684) that the website is asking me to verify. I do not own the 2nd card they are referring to. My debit card has been verified but I cannot verify a card I do not own. I used my capital one card (ending in 5796) annd my debit card ending in 8888 and neither of those numbers match the card # they are asking me to verify. I have emailed several times (help@slotsofvegas.com) to no avail. Please help 🩷

Dear britterlynne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi!!

yep I sent my lease agreement and a month statement to them as well and yes just the card verification is the hold up

I understand they must be thorough I just want to see if they can verify in another way since I do not even own the card they are requesting to verify nor did I use anyone else’s to play.

I resent my lease agreement and my September bank statement

Any update?

I noticed I did use 1 other form of payment

but it was not 5796

here is the transaction from my cards billing

my card ends in 9684 this is the only other card that was used based on my transaction history with slots of Vegas - please see below

Already spent the money

please close this issue I will not be using slots of Vegas going forward

Regrettably, as you have played and lost your funds, there's nothing we can do to assist you. For future reference, I strongly recommend being patient until we can intervene and assist with any issues.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.