Slots Garden Casino - Player’s unable to withdraw his winnings.

They said I cannot withdraw the money that says it’s withdrawal because I play more than one free spin before a deposit even though it was on their 55 free spins

Dear phenomenologically40,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that the casino confiscated your winnings because you activated multiple free bonuses without a deposit in between? I checked the general T&Cs and I found this:

4. Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus.

If that is the case, I must emphasize that the vast majority of online casinos prohibit players from activating multiple free bonuses consecutively. In an ideal world, this would be enforced on a software level, however, as of now, as long as the casino states this clearly in its T&Cs, we cannot penalize the casino for confiscating your winnings, nor we are in a position to force the casino to return you the winnings. Therefore, we believe that the casino denied your winnings in compliance with their terms.

I can only recommend that you always check the bonus T&Cs before you activate any offer and keep in mind that casinos usually do not allow this type of bonus use.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

Thank you for your understanding.

Best regards,

Kristina

then Why would a casino offer free spins to an in eligible client

Thank you for your reply, phenomenologically40. I apologize, but many casinos simply share their bonus offer and players can activate bonuses as they wish. That doesn't mean that bonus rules don't apply and players do not have to follow them. I understand your frustration and of course, in an ideal world, you could only activate bonuses you are eligible for, but it is not an industry standard yet and we cannot penalize the casino for confiscating your winnings under these circumstances.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.