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OverviewBonusesUser reviews18Safety Index explainedDiscussion1Payment methods4
Warning:No Reaction Policy for complaints
This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.
Lottoland Casino UK Review
When reviewing and assessing Lottoland Casino UK, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers have carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Lottoland Casino UK has an Above average Safety Index of 7.4, which makes it an acceptable option for some players, but there are many casinos that rank even higher in terms of fairness and safety. Proceed with reading our Lottoland Casino UK review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Safety Index – Lottoland Casino UK fairness and safety
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Lottoland Casino UK, we read and assessed Terms and Conditions of Lottoland Casino UK in-depth. We uncovered some rules or clauses we did not like, but we consider the T&Cs to be mostly fair overall. An unfair or predatory rule could be exploited in order to avoid paying out the players' winnings to them, but we have only noticed minor issues with this casino.
According to our approximate calculation or collected information, Lottoland Casino UK is a very large online casino. This casino has an average value of denied payouts in player complaints with respect to its size. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
We did not find Lottoland Casino UK on any relevant casino blacklists. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
All of that, together with other factors considered in our review, has resulted in Lottoland Casino UK having a Safety Index of 7.4, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.
Lottoland Casino UK T&Cs
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Lottoland Casino UK to be mostly fair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints related to Lottoland Casino UK
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 24 complaints about this casino in our database. Because of these complaints, we've given this casino 6,461 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of Lottoland Casino UK
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
Our database has a total of 18 user reviews of Lottoland Casino UK, giving it a Good User feedback rating. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Lottoland Casino UK company information and licenses
Lottoland Casino UK belongs to EU Lotto Limited and has estimated yearly revenues over $20,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.
Lottoland Casino UK has been granted licenses by authorities in the following countries or regions: United Kingdom (United Kingdom Gambling Commission), Gibraltar (Gibraltar Licensing Authority).
About payment methods and win and withdrawal limits
Lottoland Casino UK accepts 4 payment options. This includes: Mastercard, VISA, Trustly Pay, MuchBetter.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. The table below contains information about the languages at Lottoland Casino UK.
Language
Website
Customer support
Live chat
English
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. Since customer support can assist you with problems related to registration process at Lottoland Casino UK, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Lottoland Casino UK to be average.
Casino games and slots available at Lottoland Casino UK
You can play these types of games at Lottoland Casino UK: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Other live games, Live poker, Live roulette.
Titles supplied by 31 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Scientific Games (SG Digital), Playson, Eyecon, Spinomenal, Realistic Games, Relax Gaming, Inspired Gaming, Oryx Gaming, Gaming Corps, Boldplay, Wizard games, Skillzzgaming, G Games, Gaming Realms, Anaxi, Spinberry, Instant Win Gaming (IWG), Hacksaw Gaming, Quik Gaming, Ruby Play.
Bonuses and codes offered by Lottoland Casino UK
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. In 'Bonuses' section of this review, you'll currently find 4 bonuses from Lottoland Casino UK based on the data from our database.
Browse all bonuses offered by Lottoland Casino UK, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(18)
User reviews of Lottoland Casino UK
This is a place to share experience with Lottoland Casino UK. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Overall, a very solid casino that's one of my favorites. Everything runs smoothly and reliably – especially if you enjoy playing in the live casino. They're really strong in this area and always have new games coming out, often faster than many other providers.
The game selection outside of the live section is rather average, and there aren't many different providers, but that doesn't bother me personally, since I almost only play live.
The payouts are a big plus: They usually take less than 24 hours – that's really great and sets the casino apart. What unfortunately doesn't work well is the live chat. Support is often overwhelmed and unable to help with simple questions.
Insgesamt ein sehr solides Casino, das zu meinen Favoriten gehört. Alles läuft top und zuverlässig – vor allem, wenn man gerne im Live Casino spielt. In diesem Bereich sind sie wirklich stark und immer mit neuen Spielen am Start, oft schneller als viele andere Anbieter.
Die Spielauswahl außerhalb des Live-Bereichs ist zwar eher durchschnittlich, und es gibt auch nicht besonders viele verschiedene Provider, aber das stört mich persönlich nicht, da ich fast nur Live spiele.
Die Auszahlungen sind ein großes Plus: Sie dauern in der Regel keine 24 Stunden – das ist wirklich top und hebt das Casino positiv hervor. Was leider nicht gut funktioniert, ist der Live-Chat. Der Support ist oft überfordert und kann bei einfachen Fragen nicht weiterhelfen.
Chat support was helpful when I tried to withdraw my money. At first, I could only take out half, which was a bit frustrating. However, I got the full amount, just not right away...
Ok ... Be careful here they seem to be a very positive company and look good but I should have noticed they don't have live chat was a bad sign I started playing here won a bit lost a bit no big wins. .. then I decided I'd withdraw money went ok first time but then the verification process started I won a small amount tried to withdraw and still was not verified even doe I had sent all details in waited a few days and nothing eventually I played my money away and decided to have a break for a few weeks when I came back I played again won a small amount and again was told to verify sent everything in again and the same thing happened played away my money while I waited to be verified again I took a break came back and low and behold they got me again I sent 6 emails this time as the verification upload would not let me upload and to be honest I got annoyed and closed the account 4 time in all they got me to play away my winnings I no it's a casino plot I was made a fool of I asked for a refund but still to this day I got no reply to any emails.they do advertise they get back to you within 24 hours thats rubbish
I made a deposit of £2000, I placed a bet and won. I then made a withdrawal of £4000. The company refused to payout on my winnings. I was returned my deposit after weeks of fighting and told they are keeping the winnings. Avoid at all cost, use a reputable site.
Using for more than 1 year. All goes well. Deposit withdrawals are on time. No delay. Chat support is not available but their e-mail service support also very fast and prompt. I suggest don't go here and there if u are from India go for Lottoland Asia.
This casino has a cool appearance, good games, ease of placing deposits, but when you win and try to withdraw, the amount does not come to your account, I requested a withdrawal 6 days ago and so far nothing, not even receiving the amount, I saw a lot on the internet that the site is trustworthy, but I feel robbed, there are few sites that take more than 100 hours to pay...
Esse casino tem uma aparência lagal, bons jogos, facilidade de colocar depósitos, porém quando se ganha e tenta um saque, o valor não vem para sua conta, eu pedi um saque tem 3 dias e até agora nada, nem receber o valor, já vi muito na internet que o site é confiável, mas estou me sentindo roubado, são poucos os sites que demoram mais de 100 horas para pagar...
I've had my account here for a few days, played here a few times and paid out €500 successfully. The second is underway. Will add to my feedback over time!
Hab mein Account hier seit paar Tagen, habe hier paar mal gespielt 500€ ausgezahlt erfolgreich. Die zweite ist im Gange. Werde mein Feedback mit der Zeit erweitern !
I won £2900 3 weeks ago iv been asked to send id in for verification wich I have iv sent passport image of bank card utility bill and bank statement I keep getting told wait 72 hours for review then get another email asking for proof of truatly payment wich is something done thro them I don't have a trustly account so iv spent days tryna get a statement they don't offer proof in pdf format so screenshotted it now I'm told after another 72 hours needs be by pdf had to sign up to a full tear subscription for £38, to get it done by pdf form and send in as a document its so unfair I'm relying on this money for Christmas live chelat works about 2 times a week and I feel they wait till end of the week so they can say 72 hours only on working days for a reply so then you have to wait till Monday the proof of id verification and proof of funds can only be accessed by myself so I have no idea why they are taking so long it's as tho they don't want to pay out.. jumped through every hoop and still no reply........if lottoland read this can you please contact me to resolve this issue and process my withdrawal.
i signed up for lottoland a few years ago, i focussed on one game i really liked and didnt win a lot from it, but one day while i was playing it, it came up with an error message, i contacted live help and they said the game was fine, fast forward to last week, i set up an account with them again after closing my last one, and was able to play the same game, i even cashed out over a hundred, but last night yet again the game is saying its unavailable, ive since googled it and found a user saying exactly the same thing about the same game on lottoland, so have i been blocked from playing it? i think so yes
never had an issue with getting winnings paid into my bank
they dont seem to like it if you only play one game for a certian amount of time
it takes a day or so to get winnings into your bank
Stupid casino. Fooling the players. Made a bet, won a couple of thousand and they don't want to withdraw it. Every time they find a different reason why I don't get the money out. Getting angry
Lottoland casino is seen as one of the great casinos that i have enjoyed over the years but then they still lack some improvements in terms of the number of payment options that can be used for a lot of people who need some flexibility in their money.
I've been with Lottoland for quite a while and play a lot. This month I made 4 deposits of 50 euros each and once over 100 euros and had 4x 1000 euros paid out. After that, with a deposit of 150 euros, another 480 euros. Of course happiness is sometimes bocking and there are months when things don't go so well. But that is not won here, I have to refute.
Ich bin schon eine ganze Weile bei Lottoland und spiele viel. Diesen Monat habe ich 4 Eintahlungen je 50 Euro und ein mal über 100 Euro getätigt und 4x 1000 Euro auszahlen lassen. Danach bei 150 Euro EInzahlung noch mal 480 Euro. Natürlich ist Glück manchmal bocking und es gibt Monate das läuft es halt weniger gut. Aber das hier nicht gewonnen wird, muß ich widerlegen.
Fast payout. Money removed from game balance immediately after withdrawal.
Schnelle Auszahlung. Geld sofort nach Auszahlen vom Spielguthaben entfernt.
Many tournaments and vip bonus.
Viele Turniere und Vip Bonus.
Plenty of slot machines and casino games.
Reichlich Automaten und Casino Spiele.
Jackpot games amazingly good
Jackpot Spiele erstaunlich gut
Scratch Cards, Lotto, Live Casino, Slots and Casino Jackpot international
Rubbelkarten, Lotto, Live Casino, Slots und Casino Jackpot international
daily jackpot games that can also be won
tägliche Jackpot Spiele die man auch gewinnen kann
One of the fair casino I have been member off, Have played on this casino for almost 2 years plus for me to review it. Fair casino with some very good things but can improve on
Fair casino with decent slots provider
Slot's provider RTP are not altered, for example pragmatic play slots has same RTP as they have on their website, many casino has lower slot RTP turned on
Decent website
Have played long enough to say that cashout is never any issue
Not all slot proivder available for example Nolimit city etc, but lately they are adding provider
No search filter with provider filtered turned on
Country specific, they have turned off Neteller and Astropay as deposit option for Indian players, can be ignorerd
Cashout option only to bank, not to e-wallet, might be limited to my region India
The casino has offers only for VIP players ... Winning for 2 months is close to impossible .... € 1200 paid in 4 weeks and 0 winnings ..... Really true ... 1 Withdrawal of € 30 from my own Bank balance. Profit from the small amounts wagered immediately to keep playing. It happens that the machines are empty ..... random generator or not. 5 different slots were tried (each time different slots) To be fair: you can only win if you deposit € 100 or more ... with € 10 the player has no chance. Rare payouts have worked (small amounts) Two times a year ago: € 600 and € 800 were also paid out without any problems. Not at all lately. The small amounts on Tuesday of € 15 (after depositing € 400, excluding winnings) and € 10. But only for VIP players who deposit € 300 or € 400 per week, or more ...... Too large a selection of slots .... I suspect that the machines often "are not fed" .... After the telephone complaint, I immediately received a link to the gambling addiction, with the "hidden" one Threat to close the account .... It wasn't all bad there. Everyone has to know for themselves and everyone is responsible for themselves. One thing is certain: House always wins! There is a high probability: of becoming addicted to gambling. I can't prove ... this is just my personal feeling: Something has not worked in the online casino Lottoland for the last 2 months ... or personal changes, or players are getting fewer and fewer, or the machines are empty and do not generate any profit. That is very unfortunate. Again: this is my personal opinion, not accusations.
Das Casino hat Angebote nur für VIP Spieler... Gewinnen seit 2 Monaten ist nah zu unmöglich....1200€ in 4 Wochen einbezahlt und 0 Gewinne..... Wirklich wahr... 1Auszahlung in Höhe 30€ von meinem eigenen Kontostand. Gewinn von der kleinen Betragen, die sofort eingesetzt werden, um weiter zu spielen. Es kommt so vor, dass die Automaten leer sind..... Zufallsgenerator hin oder her. Ausprobiert wurden 5 verschiedene Slots ( jedesmal andere Slots) Um fair zu sein: gewinnen kann man nur, wenn ab 100€ Einzahlung....mit 10 € hat Spieler keine Chance.Seltenge Auszahlungen haben funktioniert ( kleine Beträge) Vor einem Jahr 2 Mal : 600€ und 800€ wurden auch problemlos ausgezahlt. Seit letzter Zeit gar nicht. Die kleine Betrage am Dienstag in Höhe von 15€ ( nach der Einzahlung in Höhe von 400€, ohne Gewinne) und 10€. Aber nur für VIP Spieler , die pro Woche 300€ oder 400€ einzahlen, oder mehr...... Zu großen Auswahl von Slots....ich habe das Verdacht, dass die Automaten oft ,, nicht gefüttert werden,, .... Nach der telefonischen Beschwerde habe ich sofort Link zur Spielsucht bekommen, mit der ,,versteckten Drohung,, zur Kontoschließung.... Es war nicht alles schlecht dort. Jeder muss selbst wissen und jeder ist selbst verantwortlich. Eine Sache ist sicher : Haus gewinnt immer! Es gibt große Wahrscheinlichkeit : spielsüchtig zu werden. Ich kann nicht beweisen...das ist nur mein persönliche Gefühl: Letzte 2 Monaten funktioniert im Online Casino Lottoland irgendwas nicht....oder personalle Veränderungen, oder Spieler werden immer weniger, oder die Automaten sind leer und werfen kein Gewinn ab. Das ist sehr bedauerlich. Noch Mal: das ist meine persönliche Meinung, keine Anschuldigungen.
Site seems fine, they limit card deposits for a week to £1000 but you can use pay safe card. I personally done have one of these. Withdrawals take about 2-3 days.
Game choice
Fair
Withdrawals could be slightly quicker
Safety Index explained
Safety Index of Lottoland Casino UK explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Lottoland Casino UK. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average7.4/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.
Unfair terms and conditions
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Complaints about Lottoland Casino UK and related casinos
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