The player from India had made a total deposit of 1600 INR but had not received any response or refund from the casino despite multiple follow-ups and complaints. The player reported that the money had been deducted from his bank account and the transaction had been successful, but the amount had not been credited to his casino account. The Complaints Team had advised him to contact his payment provider for an investigation, which could take about a month, and had requested additional information and documentation. Due to the player's lack of response to further inquiries and reminders, the complaint was closed for the moment, with the option to reopen it if the player resumed communication.
Lotoland Casino - Player's deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: 1,600 INR
Lotoland Casino
Safety Index:LowCase summary
Discussion
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1 month ago
Deposit total 1600 inr
750/- + 850/-
After manu email follow up ans complaint the don't reply and dont give me any deposit
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1 month ago
Important notice:
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1 month ago
Dear LoveRoulette,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards
Petra
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1 month ago
Dear team,
Money has been deducted from bank, transaction was also successful but not credited to lottoland account.
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1 month ago
Dear LoveRoulette,
Thank you for your reply and for providing the previous details.
- Have you received any communication from the casino/ the Bank following your follow-up emails? You can send all relevant documents to [email protected] or post your screenshots directly in the thread.
- Could you also please provide the cashier history of your Casino account?
Thank you again for your cooperation. I look forward to your response.
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3 weeks ago
Dear LoveRoulette,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petra
Casino.Guru
