5Gringos Casino review

Name: 5Gringos Casino review
Item: 5Gringos Casino
Rating: 8.7

8.7/10Safety Index High by Casino Guru

Browse recommended casinos

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Visit Casino

Show company details

Payment methods

Show all (29)

Withdrawal limits

per month

$7,000

per day

$500

Operator Rocketship Ventures S.R.L

Established 2020

Estimated annual revenues

> $5,000,000

Licensing Authorities

New Brunswick (TGC)

OverviewBonusesUser reviews33Safety Index explainedDiscussion87Payment methods29

Casinos available to you

1.Funrize Casino

Guru choice

Visit

2.Tao Fortune Casino

Great customer support

Visit

3.Stake Casino

Play in crypto possible

Visit

5Gringos Casino Review

Our expert casino review team has carefully analysed 5Gringos Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.

Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. 5Gringos Casino scored a High Safety Index of 8.7, which makes it a recommendable option for most players in terms of fairness and player safety. Take a look at our full 5Gringos Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Safety Index of 5Gringos Casino – Is it fair and safe?

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.

In our 5Gringos Casino review, we carefully went through and inspected the Terms and Conditions of 5Gringos Casino. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.

According to our approximate calculation or collected information, 5Gringos Casino is an average-sized online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

As far as we know, no relevant casino blacklists include 5Gringos Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

In our comprehensive review of all relevant aspects, 5Gringos Casino has attained a High Safety Index of 8.7. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.

Note: As far as we are aware, 5Gringos Casino is interconnected with 2 other online casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of 5Gringos Casino.

5Gringos Casino Terms and Conditions

Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of 5Gringos Casino to be somewhat unfair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about 5Gringos Casino

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.

We currently have 1 complaints directly about this casino in our database, as well as 2 complaints about other casinos related to it. Because of these complaints, we've given this casino 98 black points in total, out of which 79 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

5Gringos Casino user feedback and reviews

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

Based on the 33 user reviews of 5Gringos Casino in our database, it has a Bad User feedback score. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

5Gringos Casino company data and licenses

5Gringos Casino has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.

5Gringos Casino has a gambling license issued by Tobique Gaming Commission in New Brunswick.

Win and withdrawal limits, payment options

5Gringos Casino accepts deposits via 29 payment methods. This includes: Skrill, Neteller, PaysafeCard, VISA, Mastercard, Neosurf, PostePay, Zimpler, Bitcoin (BTC), Siru Mobile, Bank transfer, Skrill 1-Tap, GCash, Litecoin (LTC), Ripple (XRP), Ethereum (ETH), MiFinity, Tether (USDT), Rapid Transfer, MuchBetter, UTORG, Cardano (ADA), USD Coin (USDC), Bitcoin Cash (BCH), Khipu, SafetyPay, Mach, Interac, Interac e-Transfer.

Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.

Withdrawal limits	Win limits
EUR 500 per day	No win limit
EUR 7,000 per month
USD 500 per day
USD 7,000 per month
NOK 5,000 per day
NOK 70,000 per month
CAD 750 per day
CAD 10,500 per month
AUD 800 per day
AUD 10,500 per month
HUF 200,000 per day
HUF 2,800,000 per month
CHF 500 per day
CHF 7,000 per month
CZK 12,500 per day
CZK 175,000 per month
NZD 1,000 per day
NZD 13,000 per month
PLN 2,000 per day
PLN 31,500 per month

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Customer support and language options

Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. In the table below, you can see an overview of language options at 5Gringos Casino.

Language	Website	Customer support	Live chat
Slovak			24/7
English			24/7
Spanish			24/7
Portuguese			24/7
German			24/7
Finnish			24/7
Italian			24/7
Czech			24/7
Greek			24/7
French			24/7
Slovenian			24/7
Arabic			24/7
Hungarian			24/7
Polish			24/7
Norwegian			24/7
Dutch			24/7

To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at 5Gringos Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of 5Gringos Casino to be good.

Slots and casino games at 5Gringos Casino

5Gringos Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Games from 73 casino game providers are available. This includes Novomatic, Apricot (Microgaming), Playtech, TaDa Gaming, Merkur Gaming, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Playson, Amatic, SA Gaming, Endorphina, Spinomenal, 1X2 Network, Booming Games, Tom Horn, Iron Dog Studio, Relax Gaming, Digitain, Turbo Games, Platipus, Swintt, Tequity, Mancala Gaming, BF Games, Apollo Games, Spribe, Gamomat, Expanse Studios, Galaxsys, On Air Entertainment, Reevo, Betsolutions, PLAYHUB, SlotMill, Vivo Gaming, Onlyplay, Amusnet, Oryx Gaming, Penguin King, VoltEnt, Gamebeat, Ela Games, 100HP Gaming, Hölle games, GameTimeTec, Fugaso, Felix Gaming, Skywind Group, Iconic21 (BETER Live), AvatarUX, Fazi, Imagine Live, 3 Oaks Gaming, Gamzix, Kalamba Games, Zillion Games, Popiplay, CT Interactive, Shady Lady, InOut, PatePlay, Winfinity, RakeRocket, EGT Digital, Barbara Bang, Vibra Gaming, Clawbuster, Rogue Gaming, Hacksaw Gaming, Playnetic.

5Gringos Casino bonuses and promo codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.

As of right now, our database holds 1 bonus from 5Gringos Casino:

100% up to $500 and 200 extra spins

Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (29)

Withdrawal limits

per month

$7,000

per day

$500

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (16)

English customer support

All languages (16)

English live chat

All languages (16)

Game providers

Show all (73)

Casino screenshots

Positives

Tournaments available
Huge selection of game providers
Live chat support is available 24/7
Live dealer games are available

Negatives

Limited responsible gaming options

Author: Ayberk Ayan Last updated: 24 Jan 2026 Anything incorrect or missing?Let me know

5Gringos Casino bonuses

Browse all bonuses offered by 5Gringos Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of 5Gringos Casino

This is a place to share experience with 5Gringos Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Bad

Rated by 33 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

Septemberain

Bronze

Canada

• 5 months ago

Extremely slow payouts. Customer service reps give different excuses when you ask about your pending withdrawal.

I've been waiting 4 days now!

Plus, they push the waiting period to the weekend and then say they don't process weekends making you wait two extra days.

Slow payouts

vinidabahia

Silver

Brazil

• 6 months ago

It has a user-friendly layout, but there's no point in me writing about its advantages, as they don't seem to pay out winnings from bets.

Casino with a fun and friendly layout
Casino com um layout divetido e amigável
If you like to gamble without worrying about withdrawing your winnings, have fun.
Se vc gosta de apostar sem se preocular em sacar seus ganhos, divirta-se.

I'm still waiting for the first withdrawal, it's taking a long time and I'm starting to worry.
Ainda aguardando o primeiro saque, muita demora e já começo a me preocupar.
Never make a deposit in a casino before checking the comments of other gamblers...
Nunca façam depósitos em casinos antes de ver comentarios de outros apostadores...

RomanRayMan018

Bronze

Germany

• 6 months ago

I've been waiting for my payout since July 27th—over a week now. According to 5Gringos, it takes 3-5 business days, but so far, nothing has happened. I always get the same standard response in live chat: "The payout is being processed." Unfortunately, there's no real information or update on the status.

It feels like you're just being kept waiting. To me, that doesn't seem serious—especially when money is involved, customers shouldn't feel like they're being put off.

I hope that something will happen soon, but at the moment I cannot recommend 5Gringos from my experience

Fast deposit
Schnelle Einzahlung

No payout
Keine Auszahlung

ydecker0011

Bronze

Germany

• 6 months ago

The withdrawal process is way too long. While deposits can be processed in seconds, my withdrawal of €500 has now taken over a week. Support is just stalling. They keep saying everything is fine, but the withdrawal is delayed due to high transaction volume. However, the delays are now less than acceptable!

Bonuses
Boni
Many games
Viele Spiele

Payout takes far too long
Auszahlung dauert viel zu lange
Support not helpful.
Support nicht hilfreich.

soccer

Silver

Canada

• 1 year ago

No responsible gambling. I email them to close my account permanently a weak ago, still my account is open. Even after confirming them in the follow up email. When I chat with the costumer service, they said, sorry for the delay, they will expedite the process.

Even their partner casino. All my account is still open. They do not understand the meaning of responsible gambling. Still they have the high rating on casino guru.

Gamling

Bronze

Hungary

• 1 year ago

So after I got scammed by this casino twice (CasinoGuru helped me clear both cases and I thank you guys for that!!!), a third unpleasant experience happened.

The first two cases were about tournament winnings and roughly 2600 Euros altogether. They didn't want to credit the amount and when they finally did with the help of this forum, they added a x1 wager to both winnings, even though it was clearly stated in the tournament terms & conditions, that tournament winnings are withdrawable with no wager requirement.

As for the third experience: I initiated a withdrawal of 80 000 HUF (which is currently about 195-200 Euros) on the 21st of January because I still had some money on the site and still nothing. Useless customer support does nothing but apologize and asks me to be patient.

Never seen such a pathetic, disgusting site like this.

nothing

customer support are not actual human beings
it always takes at least a week to complete a withdrawal
not answering emails

Antonia1997

Gold

Greece

• 1 year ago

I don't know why it has so many negative comments, I had a good time and also the slots played very well with a good RTP and many games! Withdrawals are fast With a little patience!

Withdrawals ok
Αναλήψεις εντάξει
Bonus very nice
Μπόνους πολύ ωραία

A little slow service
Λίγο αργή εξυπηρέτηση
Bad Chat
Κακό Τσατ

meryliya2404

Bronze

Germany

• 1 year ago

I received an email yesterday saying that I would receive a 150% bonus with my next deposit. I then contacted customer service to check this again. The first person told me that I had already used the bonus 2 days ago, but that couldn't be true because I had only deposited there once and that was more than two days ago. He insisted until I sent him my transactions, then he said, OK, the bonus would be credited with the next deposit. No sooner said than done, I made the payment and contacted the next support employee, who then told me, yes, we can't give the bonus because you still have a withdrawal pending.
I don't understand why one person says this and another says that. And I'm sorry about what happened, but I can't buy anything from someone... never again

prank
Verarsche

drewwillow

Bronze

Australia

• 1 year ago

Very easy to deposit but don’t, ridiculous amount of time for withdrawal, I’ve been waiting 1 week and still no one can tell me when I will be paid , support can’t help they just say not our department , didn’t even take a bonus at deposit so should be straight forward payment and they won’t do it

No positive

Waited a week so far for a withdrawal and still can’t be told if and when I will be paid
Support just says not our department
Generic responses to my questions
They don’t pay up

Kallenen

Platinum

Finland

• 1 year ago

Quite stale experience, hate the chat service, basically they don't even know whats going on in their site. Bonuses are terrible and their terms very low tier.
VIP class is no different.
Basically they mislead you on some campaigns as well(15 % weekly cashback-3000, they don't really want you to have it).The site can have a common campaing that the chat is totally unaware of and claims constantly that there is no such thing even when a banner is flying just about the chat window DD Bonus terms are of c-class, would not play with bonuses at all, only hard deposit. Lack of games, and they put some companies in other companies directory (print studios is in Relax gaming). They have this shooting range and prizes for missions. The first mission is doable. The second is basically already highly unlikely you will ever get it. So its not worth playing for the prizes.

Only good thing is zimpler AKA. fast transactions, otherwise...

Low quality customer service(chat).
Lack of good bonus terms
poor prizes

Elvirek

Bronze

Greece

• 1 year ago

I can't say the casino is too bad, if you play and don't withdraw then everything is fine but as soon as you try to withdraw then the delays start. Small amounts are withdrawn quickly but once you try to withdraw more than 1k then wait for delays .

withdrawal delays
καθυστερήσεις ανάληψης

xaris-S

Silver

Curaçao

• 2 years ago

Stay away from this cazino if you are from Greece, the slots works extremely well with good rtp they let you withdraw once and then if you have a big win not 200-300euros they ask hairs and dna samples to verify you and impossible documents to have and government proofs just to make you waiting and waiting until you play your winnings ..

slots works good
good rtp

withdraw is impossible
if you are verify when you try to withdraw they come back to ask you impossible documents to have just to make you play the winnings

Anastpapand

Bronze

Greece

• 2 years ago

worst casino I've ever played withdrawals take over a week on purpose to tempt you to cancel and lose your money AWAY FROM THIS CASINO AND ITS BROTHERS

nickcrawl

Silver

Greece

• 2 years ago

Mediocre casino gives you a feeling of unreliability from the chat alone. Like all these small casinos that depending on their profits play to create problems for you. I've never made a withdrawal so far but I'm sure they take a long time.

All games without vpn
Όλα τα παιχνίδια χωρίς vpn

Every time you have bonuses you have to wait in the chat for them to give you.
Κάθε φορά που έχεις μπονους πρέπει να περιμένεις στο τσατ για να στο δώσουν.
It doesn't have a full screen on mobile and it's hard to press the buttons when playing on mobile
Δεν έχει πλήρη οθόνη στο κινητό κ δυσκολεύεσαι να πατήσεις τα κουμπιά όταν παίζεις στο κινητό
Game is stuck here 3 weeks in the bonus and won't open TThe problem is not solved
Παιχνίδι έχει κολλήσει εδώ κ 3 βδιαμδες στο μπόνους κ δεν ανοίξει ΤΤο πρόβλημα δεν λύθηκε

Madrid1398

Bronze

Germany

• 2 years ago

I like this website, they are have a lot of beautiful games, the most of favourite is gates of hades (the best one)
also here are good bonuses, and no problems for withdrawals

good support
a lot of games
i like design
fair casino

Rfx1991

Silver

Germany

• 2 years ago

The casino lures in emails with bonus offers of 150% for the next deposit. Then when I deposited money, I was told that the management decided that no bonus was available for me, no matter what emails I received. I will not be depositing any more money here and will delete my account. I would also not recommend anyone else to play here or any other casino in this family.

Large selection of games

Fraudulent bonus offers

petey987

Unregistered user

Canada

• 2 years ago

I made a $300 deposit and they didn't credit it. I sent several emails to support showing the confirmation that the funds did get sent to their banking info but they still refused to credit me my money.

Terrible customer support

MrWright

Unregistered user

Germany

• 2 years ago

Casinos that don't give out their money can only be rated as insufficient because the fast payout or payout at all is the core business!

Enough games I was looking for
Ausreichend Spiele die ich gesucht habe
High stakes, automatic
Hohe Einsätze, Automatik

I'm very angry again! As with many other casinos, nothing has happened for 5 days of withdrawal and it just says "Pending"! Verification still says "None required at the moment! Well, I'm curious what will happen in the next few days. I hate something so dubious that you always have to wait for the money. Really very mean. There shouldn't be anything like that!!
Ich bin schon wieder sehr wütend! Wie bei vielen anderen Casinos bereits seit 5 Tagen der Auszahlung passiert nichts und es zeigt nur "Ausstehend" an! Bei Verifikation steht noch "Im Moment keine erforderlich! Na ich bin mal gespannt was die nächsten Tage passiert. Ich hasse so etwas unseriöses das man immer auf das Geld warten muss. Echt sehr gemein. Sowas darf es nicht geben!!

Ulli88

Unregistered user

Germany

• 3 years ago

So as long as you don't request a payout, you could have the feeling that you're gambling away your money in a reputable casino... I've requested a payout of "only" 100 € as a test and have been waiting 4 days for processing, you get it in the chat always just the statement I should wait for an email from the finance department when it comes, whether in weeks or months, there is no answer, something like that doesn't work in my eyes. Fingers off!!!

Clawmaschine bonus with every deposit 1x daily.
Clawmaschine Bonus mit jeder Einzahlung 1x täglich.

Payout duration forever
Auszahlungsdauer ewig

alexandrostzev

Bronze

Greece

• 3 years ago

if you want a game in this company to give you a bonus, go to church and say your 5th prayer .. I've been playing for 3 days now and I haven't seen a bonus even for a joke. it's not the fault of those who are thieves, it's my fault for playing. stay away from this company. play only if you have money to throw away

Nice page

mattia

Bronze

Italy

• 3 years ago

I won they suspended my account and they don't want to pay me, TERRIFYING

unpaid winnings
vincita non pagata
meaningless excuses for not getting picked up
scuse senza senso per non farmi prelevare
fake and lying chat support
assistenza chat finta e bugiarda
they make fun of customers who loses peace who wins does not collect
prendono per i fondelli i clienti chi perde pace chi vince non preleva

GESSICA1969

Silver

Italy

• 3 years ago

I received the winnings but you closed the door in my face I would like to know why

reliable but too much bureaucracy
affidabile ma troppa burocrazia
customers are players who must have answers and in hello not everyone is competent
i clienti sono giocatori che devono avere delle risposte e in ciao non tutti sono competenti

after the win you closed my account yes you refunded everything but you don't give me an explanation
dopo la vincita mi avete chiuso il conto si mi avete rimborsato tutto ma non mi date una spiegazione

johndrav

Bronze

Greece

• 3 years ago

They dont pay out winnings ive been waiting 6 days for a withdraw with no information and i been told after 6 days that i should try again with another method and wait 3 more days.The only thing i was told was that my payment was cancelled(It took them 6 days to tell me this).Live chat agents never solve your problem and the only thing they are saying is wait a bit longer.Never playing at this casino again and i dont recommend anyone to do it.Theres plenty of better casinos that payout your winnings in less than half an hour!!

They dont pay out the winnings
Live chat agents are useless
Insanely large withdrawal time limits

psiatatidis

Silver

Greece

• 3 years ago

i reccoment not play in gringo , they sending messages in phones for about bonuses and free spins with a deposit and after your deposit they refuse everything with pathetic exuses like the management dont want to give you the bonus while this management has send you a message before an hour, is difficult to land a decent win and the withdraws are slow, at least i manage to withdraw and took back all the deposits i lost , i dont play there again , gringo casino of lies exuses they create issues for every player just to make players hard to win and withdraw.

a tricky casino sending fishy messages ands mails for bonuses just after the deposit to refuse them all
dont play there hard to win slow withdraw tricky enviroment

mescaline21

Bronze

Greece

• 3 years ago

This casino is a big scam, I made a deposit for a bonus and in the chat they told me that you can't get the bonus, it's a management decision. So for no reason. I put 0 because they are scammers.

Calogero54

Unregistered user

Italy

• 3 years ago

I have deposit and he does not let me play they kept me one afternoon taking all possible excuses and seeing that I could not play no jerk give me my deposit back because this is a scam because I have seen reporting to the Postal Police and I will also do it in social networks

Total zeroooo
Zeroooo totale

Anjali

Bronze

India

• 3 years ago

I like the casino, it has lots of promotions to choose from. My favorite is the weekly reload bonus for the 50 spins upon deposit.

Great promotions
Great support
Great design

High wagering requirements compared to other casinos

Heisenberg

Silver

Austria

• 3 years ago

Games keep crashing (no connection) Processing withdrawal also takes forever…. You can only cash out 500 per day, with some VIP level you can cash out more per day but never reached that. I played many hours but I always stayed at VIP level 1, it's very strange.

Payout 500 euros per day
Auszahlung 500 Euro pro Tag

Katmol

Unregistered user

Poland

• 4 years ago

Super casino where you can choose an avatar and get the bonus assigned to it. Nice idea for a theme, the game does not get boring, a lot of games to choose from. Everything works fine. I highly recommend this site.

Bonuses
Bonusy
Games
Gry
Graphics
Grafika

marcodoc81

Bronze

Greece

• 4 years ago

Super Cool Casino, you select your avatar during the registration ( each avatar gives you a different welcome bonus), then there is a kind of internal gamification, there are some achievements to complete the heist and get a final price, you can also exchange the coins to purchase bonuses or free spins, about games there are tons available, I didn't count it but for sure more than 50 gaming providers among the most famous, so far I like it! I recommend.

graphic
many games
gamification
lots of bonuses

Safety Index of 5Gringos Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of 5Gringos Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.7/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Bonus winnings must be withdrawn immediately after meeting the wagering requirement to avoid additional winnings being capped
T&C copied from the casino's website (in English):
Read less
Read more
Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more

Other factors

Low withdrawal limit: 7,000 CHF / month

Complaints about 5Gringos Casino and related casinos

(85)

85All1Opened1Unresolved22Resolved61Rejected

Complaints directly about 5Gringos Casino

Current status Waiting for player to reply 3d 22h 26m 25s

Player faces delayed withdrawal issues.

The player from Germany is unable to withdraw his winnings from 5gringos Casino, as the casino continually tells him it is a mistake and suggests trying a different withdrawal method, which is not available.

Read moreRead less

Opened Submitted: 04 Feb 2026

Our verdict Unjustified complaint

Player’s account has been closed due to alleged duplication.

The player from Germany and her two friends had their accounts blocked by 5Gringos after she won over €20,000. The casino claimed she had a duplicate account, although they had been playing together at a friend's house without sharing accounts. She provided ID and proof of address for verification, which was accepted, but her account was later blocked. We informed her that using the same device for multiple accounts violated the casino's Terms and Conditions, making it impossible to verify separate ownership, and therefore we could not assist further with the complaint.

Read moreRead less

Closed Submitted: 28 Jan 2026

Disputed amount: €18,000

Our verdict Case closed

Withdrawal of player's winnings has been delayed.

The player from Germany had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. We informed her that withdrawal processing times could vary due to KYC verification or a high volume of requests and advised patience for at least 14 days before submitting a complaint. After the recommended time frame passed, the player confirmed that the issue had been resolved. The case was then closed following her confirmation.

Read moreRead less

Resolved Submitted: 20 Dec 2025

Disputed amount: €350

Our verdict Case closed

Player’s withdrawals are delayed and unresolved.

The player from Germany had trouble withdrawing his winnings of €6000 from 5Gringos, as he had requested a withdrawal two weeks prior. While he had received some payouts, there had been no progress on the remaining withdrawals, and he suspected that the casino was deliberately withholding payments. The Complaints Team intervened by contacting the casino, which subsequently processed several withdrawals, ultimately resolving the issue. The player confirmed that all outstanding payments were received, and the complaint was marked as resolved.

Read moreRead less

Resolved Submitted: 10 Nov 2025

Disputed amount: €6,000

Our verdict Player stopped responding

Player’s account access is restricted.

The player from Italy faced an urgent access issue with his casino account after depositing 50€. Despite having attempted password resets and contacted support through various channels, he remained unable to log in and had not received assistance. He requested immediate access or a full refund. The Complaints Team was unable to proceed with further investigation due to the player's lack of response to inquiries and reminders, which resulted in the closure of the complaint.

Read moreRead less

Closed Submitted: 13 Oct 2025

Disputed amount: €48

Our verdict Player stopped responding

Player's withdrawals are being canceled.

The player from Italy faced issues with the casino continuously canceling his withdrawal requests of €500, citing problems with the payment processor. However, he confirmed with the processor that there were no issues on their end, and he was using the same payment method as his deposit. The Complaints Team reached out to the casino on the player's behalf, which stated that the cancellations were due to an unknown error with the payment service provider and requested that the player check with his bank. After a lack of response from the player to further inquiries, the Complaints Team closed the complaint, but the player retained the option to reopen it in the future.

Read moreRead less

Closed Submitted: 12 Oct 2025

Disputed amount: €500

Our verdict Player stopped responding

Player's account closure request has been ignored.

The player from Australia submitted a complaint against 5Gringos Casino for ignoring his requests to permanently close his account due to gambling harm, which resulted in losses of $8,545 AUD after his closure request on July 29. He raised concerns about deliberate restrictions on accessing support and his balance, and he requested a refund for his deposits made after his initial request for account closure. The Complaints Team concluded that since the player did not explicitly mention gambling addiction in his communications with the casino, they were unable to assist with a refund of the lost deposits. The complaint was rejected due to the player's lack of response to follow-up inquiries.

Read moreRead less

Closed Submitted: 03 Sep 2025

Disputed amount: A$8,545

Our verdict Case closed

Player believes that their withdrawal has been delayed.

The player from Brazil had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The complaint was resolved after the player was informed that withdrawal processing times could take several days or weeks, potentially due to KYC verification or high withdrawal volumes. After confirming that all necessary steps had been completed, the player marked the complaint as resolved.

Read moreRead less

Resolved Submitted: 15 Aug 2025

Disputed amount: 700 R$

Our verdict Player stopped responding

Player’s winnings haven’t been received yet.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The complaint was closed due to the player's lack of response to inquiries and reminders from the Complaints Team. Despite the initial understanding of the situation, no further investigation could be conducted, and the case remained unresolved. The player retained the option to reopen the complaint in the future should they choose to resume communication.

Read moreRead less

Closed Submitted: 08 Aug 2025

Disputed amount: €500

Our verdict Player stopped responding

Withdrawal of player's winnings has been delayed.

The player from Germany had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. We had communicated with the player regarding the usual processing time for withdrawals and had requested updates after the recommended period. However, due to a lack of response from the player to our inquiries, we were unable to proceed with further investigation and closed the complaint. The player retained the option to reopen the complaint in the future.

Read moreRead less

Closed Submitted: 06 Aug 2025

Disputed amount: €200

Show more complaints (+10)