5Gringos Casino Review

The player from Italy requested a withdrawal on May 9th that had yet to be approved. The player contacted support several times and was assured that the winnings should be credited soon. We advised the player to wait the standard processing time and to keep us updated. However, due to the player's lack of response to our follow-up messages, the complaint was rejected.

The player from Australia had been waiting for a withdrawal for less than two weeks but hadn't received it yet. Despite the Complaints Team's attempts to assist her and extend the timer for response, she did not reply to their queries about her withdrawal method, KYC verification, and bonus status. As a result, we were unable to further investigate her issue and had to reject the complaint.

The player from Germany had been charged more than €400 for international transaction fees by 5Gringos. We attempted to investigate the issue, but the player did not provide additional information despite our requests. Therefore, we were unable to proceed with the investigation and had to reject the complaint.

The player from Italy had difficulty withdrawing her €400 winnings from the casino. The casino kept cancelling her withdrawal requests, citing issues with international or bank transfers. Even though she had made deposits using her Visa card, she was unable to use the same method to withdraw her funds. After she raised the issue with the Complaints Team, her case was forwarded to a colleague who invited the casino to explain their side. The casino then confirmed that the withdrawal had been successfully processed. The player confirmed receipt of her winnings, and we subsequently marked the complaint as 'resolved'.

The player from Austria had reported a withdrawal issue, where the casino had canceled the payment without providing any explanation. The player claimed it was a fraud and wanted his money back. The Complaints Team had investigated the issue, checked the casino's terms and conditions, and asked the player for additional information. However, the player did not respond to the team's inquiries within the given time frame. As a result, we were unable to further investigate the issue and had to reject the complaint.

The player from Brazil had issues with a game that got stuck during bonus free spins. Despite multiple attempts and contacting support, the issue continued. The player could play other games, but the problem with the free spins bonus on the Wild Luck Clover game potentially affected his balance. The game's failure to execute the bonus had been reported to the casino's support, but no resolution had been provided. We requested the player to share the relevant communication between him and the casino for further investigation. However, the player did not respond within the extended timeframe, leading us to reject the complaint due to lack of information.

The player from Portugal was trying to resolve an issue with two pending withdrawals. She had attempted communication via email and chat, but received no satisfactory response. She suspected the casino was deliberately delaying payments. We attempted to gather more information about her withdrawal requests, however, she did not provide the necessary details. As a result, we couldn't proceed with the investigation and the complaint was rejected due to lack of response from the player.

The player from Greece had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn't been processed at that time. We had advised the player to be patient as withdrawals could often take a couple of days or even weeks to get fully processed. We also informed him that this delay could have been due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that his issue had been resolved. We then marked the complaint as resolved in our system.

The player from Germany had discovered that her account was blocked while she had a balance of 1000 Euros and a pending payout of 500 Euros. After she regained access, her balance had been reduced to 200 Euros and her pending payout had been canceled without explanation. We had attempted to assist her by asking questions to better understand the situation. However, despite extending the response time, the player did not respond to our inquiries. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Finland requested account closure due to gambling addiction, but instead of closure, the casino offered a €125 bonus. After losing these funds and further depositing and losing at least €400, the player again asked for account closure which this time was accepted. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany, after successfully verifying their account, tried to cash out their winnings but was instead accused by the casino of fraudulent activities including allegedly using someone else's money, which resulted in an account block. The player denies these accusations as they used their own identity, device, and online bank for transactions. We ended up rejecting the complaint because the casino provided evidence supporting its claims.

The player from Greece had registered with several of the group's casinos, but they had denied him bonuses. Additionally, the casino had delayed his identification validation process by one month. We explained that casinos have the right to deny bonuses and that the Know Your Customer (KYC) process can take time. We had also asked for further clarification and evidence, but the player did not respond, leading to the rejection of the complaint.

A player from Germany had her account blocked after her second deposit. Attempts to verify her identity have met with slow and conflicting responses from the casino's support. Despite her multiple efforts to comply and contact them, her account remains blocked and her request for a refund has not been addressed. The complaint was rejected as the player stopped responding.

A player from Hungary is experiencing a withdrawal delay of 320,000 HUF and two more pending withdrawals. Despite several attempts, the winnings keep getting returned back to the casino account due to allegedly "technical errors". The casino also counts these failed transactions as additional payments. The complaint was closed as the player stopped responding.

The player from Greece had his account closed due to a third-party deposit. However, he claims that to be the co-owner of the payment method. After our intervention, we were able to help to resolve the player's issue. The player confirmed the complaint has been resolved successfully.

The player from Germany had her account closed by an online casino due to an alleged violation of the Terms and Conditions. The casino had claimed that she had used a third-party payment method to deposit funds, which she had denied. However, the casino had provided proof supporting their claim, which led to the initial rejection of her complaint. The case had been later reopened for further investigation. The player had been advised to lodge a complaint with the Curacao Antillephone Gaming Authority. After failing to respond to further queries, her complaint had been temporarily rejected again. However, the complaint had been reopened once more after she submitted a complaint to the Gaming Authority. The player had received a partial payment of €500 from the casino, but the remaining €3500 of her winnings were still in dispute. The case had been unresolved and was awaiting a decision from the regulator.

The player from Australia had her account blocked based on the request of a third person who entered the casino account from the player's stolen laptop. The complaint was rejected as we did not receive any response from the player regarding our messages and inquiries.

The player struggled to verify her account as her documents were disappearing. We rejected the complaint because the player breached the casino's T&Cs by using a 3rd party card for the deposit, which is directly in breach of the terms and conditions of the casino.

The player from Greece has requested a withdrawal prior to submitting this complaint. Their winnings haven’t been received yet. The casino replied to the complaint and explained that the player had failed the verification process on a partner brand casino for using a third-party payment method to deposit to their account. The player admitted to this openly, stating that they had experienced issues using their own payment method and so had used a friend's. Unfortunately, it is strictly against the terms of the casino to do this, so the complaint was eventually rejected.

The player from Poland has requested a withdrawal six days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany had his account blocked without further explanation. The remaining balance is still held by the casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's account got closed for breaching the terms. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's experiencing an unspecified issue regarding account duplicity with 5Gringos Casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Baden-Württemberg has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player decided she was no longer interested in our help, therefore we closed the complaint.

The player from Germany has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Italy was highly dissatisfied with the promotional offer. After the casino provided us with the solution, to try to claim the achievement using a PC, the player was able to claim it. The complaint is resolved.

The player's account got blocked as the casino claims he is from restricted country. The complaint was resolved as the player's account remained closed but he received a refund of his deposit, which he is satisfied with.

The player from Italy is experiencing difficulties withdrawing her winnings due to ongoing account verification. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Germany faced canceled withdrawal requests totaling 600 Euros due to alleged technical issues, despite having submitted the required documents three weeks prior. With no verification yet completed, she was frustrated by the lack of explanation and response regarding her pending withdrawals. The issue was resolved when she received all payouts after escalating her complaints, ultimately choosing to self-exclude from the casino due to ongoing issues.

The player from Italy faced difficulties withdrawing a total of 1600 euros in winnings, as the casino rules allowed withdrawals of only 800 euros per day. Despite multiple attempts, the funds were returned to her account after a few days, and customer service failed to provide a resolution. The issue was resolved when she finally received the payment after following the casino's instructions and waiting for the Mifinity transaction to process. The complaint was marked as resolved in the system.

The player from Germany had noted discrepancies in their transaction history, specifically after the appearance of a 25€ bonus. Their account balance had unexpectedly dropped from over 112€ to about 24€. The casino had been unresponsive via live chat and email. The player had provided screenshots and evidence of their unsuccessful attempts to contact the casino. Upon receiving this information, we had reached out to the casino to facilitate communication. The issue was eventually resolved after the casino had contacted the player directly.

The player from Portugal had been waiting for 9 days for the payment of her winnings and reported receiving only vague automated responses from customer support after multiple inquiries. The issue was resolved as she confirmed receiving her funds, which were processed after the initial complaint. She had since canceled her casino account. We marked the complaint as 'resolved' in our system.

The player from Germany had not received a payout from the casino since November 25, 2024, and there had been no processing of the withdrawal as of November 29, 2024. The player expressed concerns about the legality and reliability of the casino after being informed that the withdrawal would take longer. However, the issue was resolved when the casino processed the payout on December 1, 2024, taking about a week. The Complaints Team marked the complaint as 'resolved' after confirming the outcome with the player.

The player from Portugal had been waiting for a withdrawal since the 4th of November and received repetitive responses indicating that the issue was with the financial department. The player confirmed he had never made a withdrawal before and that his profile did not require verification. The casino paid the player after 2 weeks, resolving the issue.

The player from Italy faced repeated automatic cancellations of their withdrawal requests, which caused frustration and extended waiting periods for their funds. Despite previous complaints and assurances from the casino, the issue persisted. The Complaints Team intervened, and the player's withdrawals were eventually processed successfully. The complaint was marked as resolved after confirming the funds had been received.

The player from Italy had been waiting for 10 days for his first withdrawal and a week for the last one, despite multiple complaints via chat and email. The casino assured him that everything was fine, but he still had not received his winnings. After 15 days, the winnings were credited, although he expressed frustration over the delay and the loss of potential earnings. The issue was resolved, and the complaint was marked as 'resolved' in the system.

The player from Poland had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved after the casino processed the payment, which had initially disappeared from the system. The player confirmed receipt of the winnings, leading to the closure of the complaint by the Complaints Team.

The player from Greece was concerned about pending withdrawal requests made on 3/8 and 4/8, which remained unprocessed. She sought advice on how to proceed. The issue was resolved after the player confirmed that the withdrawal was complete. The Complaints Team marked the complaint as 'resolved' and encouraged the player to reach out for any future challenges.

The player from Greece had been waiting for a withdrawal since 31/07/2024. The casino had not requested verification or mentioned any bonus issues, only providing repeated apologies without resolution. After further communication, the withdrawal was successfully processed, and the player received her winnings. The complaint had been marked as resolved.

The player from Latvia faced withdrawal issues with Frumzi, where two withdrawals totaling 502€ were not paid within the specified processing time. Despite the casino's policy of processing payments within 3 working days, one withdrawal was canceled without his consent. The Complaints Team intervened by contacting the casino, which then requested the player to re-submit his withdrawal using a different method. After multiple cancellations and communication issues, the casino finally processed a manual withdrawal to the player's Skrill account. The player confirmed receipt of the funds, and the complaint was marked as resolved.

The player from Australia had been waiting for a withdrawal since June 12th. Despite having previously made an instant withdrawal, the casino required additional verification for this request. After a prolonged wait of 6 weeks, the player finally received her payout. The complaint was marked as resolved.

The player from Greece deposited money into the casino, but the funds did not appear in their account. For a month, the casino claimed that the finance department was handling the issue, but the player did not see any resolution despite multiple communications. We advised the player to contact their payment provider and submit a payment receipt and bank statement. After a month, the casino credited the player's account. The complaint was marked as resolved.

The player from Latvia experienced a two-day delay in their withdrawal request made on June 23, 2024. We informed the player that such delays were common and advised waiting for up to 14 days. The player later confirmed that the withdrawal was received, and the case was marked as resolved.

The player from Finland had won between 100-200€ and closed the account to avoid spending the money. Despite multiple communications with the casino's customer service promising a manual withdrawal, no funds had been transferred for over a month. Recently, the casino's customer service closed the chat when asked about the remaining balance. The issue was resolved as the player confirmed receiving the money and reported no further problems with the casino. We marked the complaint as resolved.

The player from Ireland had requested a withdrawal less than two weeks before submitting the complaint. The payment hadn't been processed yet. We informed the player about typical processing times and advised patience, suggesting they wait 14 days before escalating the complaint. The player confirmed they had received their withdrawal. The complaint was marked as resolved.

The player from Spain voiced concerns about facing gambling addiction as his withdrawals had been delayed, and he had been limited to 500 Euro increments. Despite trying to resolve the issue, his account was closed, and he still hadn't received his remaining 1557 Euros. After numerous messages and providing the necessary documentation, the issue was resolved.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received at that time. The Complaints Team had advised the player that withdrawal processing could take up to two weeks due to possible KYC verification or high withdrawal request volume. They had encouraged the player to be patient and cooperate fully with the casino. Later, the player confirmed that he had received his withdrawal. Consequently, we had marked the complaint as resolved.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been caused by unfinished KYC verification or a high volume of withdrawal requests. After a few days, the player confirmed that he had received his withdrawal and the pending withdrawal was also completed. We had marked the complaint as resolved.

The player from Hungary had transferred money from their national bank account to their Revolut account to deposit into Frumzi Casino. After winning 100.000 HUF and attempting to withdraw, the casino had requested the player's transaction history from their national bank account, which was promptly provided. Despite providing all requested documents, the casino did not respond for a week. After our intervention and communication with the casino, the player's KYC verification had finally been accepted. The player had confirmed receipt of their withdrawal, and the issue was resolved at that time.

The player from Spain had deposited 20 euros and won 134 euros. However, when they tried to withdraw the winnings, they were asked to deposit again and the funds disappeared from their account. The player also had trouble reaching customer service. After the player filed a complaint, the player informed us that the issue had already been resolved. Consequently, we marked the complaint as 'resolved' in our system.

The player from Greece had experienced a week-long delay in a withdrawal of €200 from the casino. The player had not received any response to his multiple emails and had been concerned about not receiving the funds. The player hadn't undergone verification as he hadn't been asked to, and the winnings had been acquired without a bonus. However, the issue had been resolved when the player's funds were credited to his account. We had marked the complaint as 'resolved' in our system.

The player from Latvia, who had previously withdrawn funds successfully, reported delays with additional payouts that occurred between March 23-25. Despite the casino's apologetic response, the withdrawals had remained pending. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that the issue had been resolved and the delayed payout had been received. Following this confirmation, the Complaints Team marked the complaint as 'RESOLVED'.

The player from Slovenia had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn't been received yet. The player had expressed concern over the delay, mentioning that customer support was unaware of the issue. However, the issue was resolved when the player received their withdrawal. We marked the complaint as 'resolved' in our system following the successful resolution.

The player from Germany had been waiting for a payout from an online casino for over 8 days, despite multiple attempts to contact customer service. After he contacted the Complaints Team, he was advised to wait at least 14 days after requesting the withdrawal before submitting a complaint. After 15 days, the player still hadn't received his winnings. The Complaints Team then invited the casino to participate in the resolution of the complaint. The casino explained that the delay was due to bank holidays and an update of the payment providers, and confirmed that the withdrawal had now been correctly paid. The player confirmed receipt of his winnings and the complaint was marked as 'resolved'.

The player from Germany had faced a delay in receiving her payout from an online casino, which had exceeded the stated 3 to 5 business days processing timeframe. She had reported that the casino had blocked her from customer chat and was not responding to her emails. After she submitted her complaint to us, the player had received an update from the casino that her withdrawal had been cancelled due to a system error. Despite this, she confirmed that she had played without a bonus and that KYC verification had not been required. The casino then informed her that they had requested two manual withdrawals for her, totaling 1000 EUR. After three weeks, the player had finally received her money and the complaint had been marked as 'RESOLVED'.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that such delays could have been due to unfinished KYC verification or a high volume of withdrawal requests, and suggested waiting at least 14 days after requesting the withdrawal before submitting a complaint. However, the player's issue was resolved within a week, and she had received her payment.

The player from Germany had deposited €30 at Frumzi Casino, received a 200% bonus, and shortly afterwards discovered €78.25 was missing from her balance. After numerous support inquiries, she was informed that her bonus had expired, which she disputed due to the short time span involved. We had reached out to the casino on her behalf and they initially explained that she had activated a different bonus which had cancelled her previous one. The player denied this and accused the casino of fraud. After further investigation, the casino acknowledged a mistake in their initial response and agreed to re-credit the full bonus amount to the player, who confirmed that she had received the refund. The issue was successfully resolved.

The player from Spain had had an issue with a bonus offer at an online casino. After depositing €50 and using a 100% deposit match worth €50, his casino balance had dropped to zero. This had indicated that the bonus had expired during his play, despite there being no specified expiration date for bonus use. The player had communicated with the casino through chat and sent screenshots to the Complaints Team. The casino had not initially responded to the complaint, but eventually re-credited the €50 bonus back to the player's account as a goodwill gesture. The player had accepted this resolution and the complaint had been marked as 'resolved'.

The player from Greece had awaited withdrawal of 300€ for 32 days from the casino. Despite having followed the casino's instructions for account verification and frequently re-submitting requested documents, the player encountered rejections without clarification from the casino. After the complaint was transferred to a different representative from the complaints team, the casino was contacted for clarification. The casino then informed that the player's account had been verified and the withdrawals were being processed. However, the player reported not receiving any payment 14 days after account verification. Eventually, the player confirmed receiving two separate payments, successfully resolving the issue. The complaints team then closed the complaint as 'resolved'.

The Polish player had been struggling with KYC verification at Frumzi Casino and a prolonged withdrawal process since February 4. The casino continuously rejected the player's documents and modified required dates, leading to ongoing delays with €400 winnings awaiting payment, which had been won from the real balance. After our intervention and communication with the casino, the player's documents were finally verified and the winnings were received. We concluded that the casino had adhered to the regulations, albeit the KYC process took longer than usual. The complaint had been successfully resolved and closed.

The player from Greece had been waiting for his withdrawal process to be completed since 14/1. Despite having sent verification documents 10 days prior, the casino support had been unresponsive or had asked for patience. The player had never made a withdrawal before and his winnings had been from bonuses. We had involved a representative from Frumzi Casino to join the conversation. Eventually, the player had confirmed that his money had been credited. We had marked the complaint as 'resolved' in our system.

The player from Greece had had an issue with Frumzi Casino regarding an achievement bonus of 50€ that she had claimed she was entitled to but hadn't received. The player had stated that she had fulfilled all the necessary conditions for the bonus, but the casino had denied her eligibility and had failed to respond to her email inquiries. The Complaints Team had asked for evidence from the player. After a series of exchanges, the casino had finally acknowledged the player's claim, stating a technical error had occurred, and had credited the player's account with the disputed 'coins' - one of the requirements to receive the bonus in question. The issue had been successfully resolved, and the player had confirmed receipt of the 50€ bonus.

The player from Netherlands, due to gambling issues, had asked the casino to close their account. However, they had never received a response and had proceeded to deposit and lose an additional 50€. The player had wanted their account to be closed immediately and the latest 50€ deposit refunded. After the player's complaint was transferred to a different team member, the casino had been contacted and asked to clarify the situation. The casino had responded, apologizing for the delay and confirming the closure of the account and the refund of 50€. The player had been asked to provide their bank details via email for the refund. The player had confirmed the receipt of the refund and the closure of the account, thanking the team for their help. The complaint had then been marked as 'resolved'.

The player from Australia had faced issues related to the withdrawal process and two failed deposit transactions that had still resulted in money being deducted from his bank. Despite having contacted the platform on repeated occasions, the player had received no response and his withdrawals had continued being declined. The Complaints Team had engaged with the player and the casino, facilitating communication between both parties. The casino had identified the issue with the player's withdrawal attempts, which had been due to an incorrect BSB code, and had requested additional information regarding the failed deposits. After the required information was provided, the player's withdrawal was successfully processed, and the casino had credited the two failed deposits to the player's account. The issue had been successfully resolved with the player expressing satisfaction with the outcome.

The player from India had experienced a delay in his deposit of 10,000 INR to the online casino. Despite having provided a screenshot, UTR number, and offered bank statements, the casino had claimed not to have received the payment. The player had contacted his bank, which confirmed the transaction had been successful. After multiple communications with the casino and insistence on his part, the casino finally acknowledged the deposit, but this process had taken 4-5 days. The issue was now resolved.

The player from Brazil had been experiencing a delay in withdrawal of his winnings amounting to 1,400 BRL. Despite frequent inquiries, he received the same response that his withdrawal was being processed. The player insisted that the delay had exceeded the casino's stated processing time of 72 hours. After several updates from the player, the issue was resolved on December 24, 2023, when the player confirmed receipt of his winnings and successful verification of his account. We consequently marked the complaint as 'resolved'.

The player from Portugal reported ongoing issues with AmunRa Casino, where withdrawals were either canceled without explanation or remained pending. Despite his attempts to resolve the situation, he found a lack of response from the casino and noticed that many others shared similar complaints. The issue was resolved after the player confirmed that the pending withdrawals had been processed successfully. The Complaints Team marked the complaint as 'resolved' and appreciated the player's cooperation.

The player from Germany was unable to log into their casino account after ranking first in a prize game, despite having the correct login credentials. They suspected that the account may have been closed intentionally after their success in the game. The issue was resolved when they were able to log in again, and the complaint was marked as 'resolved' by us.

The player from Germany had deposited 513.07 Euro and won 96.71 Euro, totaling 609.78 Euro. Upon requesting a withdrawal, the casino demanded a valid residence permit, despite the player having previously submitted his passport and driver's license. After three months of correspondence, the casino continued to refuse to process the payout. The Complaints Team intervened, facilitating communication between the player and the casino, ultimately leading to the verification of the player's account. The player successfully received the first part of his winnings and later confirmed the receipt of the remaining funds, resulting in the complaint being marked as resolved.

The player from Greece experienced delayed payments from the casino and extremely late responses from customer service, which led to uncertainty about receiving their winnings. The player confirmed that the issue was resolved as the payment was received. The complaint was marked as resolved by us.

The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. We advised the player to wait at least 14 days for the withdrawal process, considering possible delays. The player later confirmed receiving the withdrawal, and the complaint was marked as resolved.

The player from Greece had had a pending withdrawal since 20/03 through a bank transfer. Despite the casino's confirmation that there had been no issues, the withdrawal hadn't been processed. After the player had provided the necessary transaction history for his card, the casino had verified his account and successfully paid the withdrawal. The player had confirmed the receipt of his funds, and we had marked the complaint as 'resolved'.