Slots Garden Casino - Player claims that payment has been delayed.

Having problems cashing out my $100

Dear Rstaples,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Rstaples,

Have you received your withdrawal from the casino yet?

No I haven’t and now they won’t even reply to my emails!

Thank you for your reply, Rstaples. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Dear Rstaples,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

No I have never withdrawn from them before this is my first time but I passed my KYC verification!

I shouldn’t have to send $10 to verify my wallet!

I passed my kyc verification!

Please note that the vast majority of online casinos require players to make at least one successful deposit in order to verify the payment method. It also makes the withdrawal process via the same payment method easier and quicker. Therefore, if you have not made the deposit yet, I would suggest that you do so as soon as possible so that we can proceed with this complaint. Thank you for your understanding and please, keep me updated.

Dear Rstaples,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.