The player from California had had an issue accessing her Slots Garden casino account via Inclave after accumulating about $1,400 in winnings. She had been unable to get in touch with Slots Garden or Inclave and had suspected foul play due to sudden device problems. We had to reject the complaint due to the player's lack of response to our messages and questions. However, the player later confirmed that the issue had been resolved.
Slots Garden Casino - Player can't access winning account.
Amount: $1,400
Slots Garden Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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5 months ago
I currently have approx 1400.00 in winnings on my account for the first time after investing 1000.00's of dollars in play at this casino through INCLAVE. ALL OF A SUDDEN ONE DAY AFTER WINNINGS OCCURRED I COULD NOT LOG IN TO INCLAVE OR SLOTSGARDEN! WHEN I FINALLLY FOUND A WAY AROUND THEIR HACKS I WAS ABLE TO LOG INTO MY INCLAVE ACCOUNT WHICH IS HOW I SIGN INTO SLOTS GARDEN BUT CANNOT ACCESS SLOTS GARDEN WHEN I CLICK THE SITE AS I ALWAYS HAVE. MY COMPUTER TOLD ME MY ATTEMPTS WERE REFUSED BY THE SITE. I TRIED TO FIND CONTACT INFORMATION FOR INCLAVE OR SLOTS GARDEN AND CAN FIND NO WAY TO REACH THEM VIA EMAIL, CHAT, PHONE OR WEBSITE! IT IS OBVIOUS THEY ARE AVOIDING PAYMENT AND I BELIEVE THEY HAVE HACKED A VIRUS ON MY PHONE AND LAPTOP WHICH I SUDDENLY BEGAN HAVING PROBLEMS WITH SIMULTANEOUSLY! HELP! I BELIEVED THEY WERE A LEGITE SERVICE BUT I WAS OBVIOUSLY WRONG. I WILL NOT LET THIS GO...HOW CAN I RETRIEVE MY WINNINGS AND/OR REACH THEIR CONTACT INFORMATION. ?
I WOULD APPRECIATE ANY ADVICE YOU CAN OFFER
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5 months ago
Dear luggshawn,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise when was the last time you succeeded in accessing your casino account?
- Was your account successfully verified in the past?
- Have you tried any other devices to access your account?
- Is the website down completely or your account is blocked only?
Additionally, please forward any relevant screenshots and try to clear cache & cookies. My email address is petronela.k@casino.guru.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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5 months ago
Dear luggshawn,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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4 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, luggshawn, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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