Slots Empire Casino - Player’s account has been blocked.

I've played their no deposit bonus and won 150 Dollar approx. one month ago. I tried to access their website from last few days to withdraw my winnings. But I can't access. It's showing "The website is not supported in this country. We apologize for any inconvenience caused." Even I can't reach to their live chat. Please help me to solve my problem. Thanks.

Dear Arfin19907,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Was this your first promotional offer redeemed in this casino? Have you deposited any funds into your account?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I think it's been one month or more I opened account with them. It was my first promotional offer. My account not verified with them. I never deposited. After winning I contacted with live chat and they were ask me for submitting documents and make a deposit. After I gathered my all documents I tried to deposit but I can't access their website from couple of days and can't find anyway to contact with them. Thanks.

Thank you very much, Arfin19907, for your reply. I have tried to access the website using the Bangladeshi VPN (Virtual Private Network) and I got a message that my country is not supported (please see the screenshot below).

Afterwards, I have changed my VPN, checked the general terms and conditions and this is what I found https://slotsempire.com/en/terms/:

"The Casino does not accept real money wagers from the residents of Afghanistan, Azerbaijan, Bangladesh, Belarus, Costa Rica, Curacao, Estonia, Germany, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Malaysia, Netherlands, Netherlands Antilles, Pakistan, Poland, Romania, Russia, Turkey and Ukraine. Please note that wagers, login sessions, bets or any other activities are forbidden from the mentioned locations. This restriction includes residents of other states performing such activities from the locations in the above mentioned list. Please note that any activities performed from the restricted countries are also forbidden for players, who use VPN connections and other malware that helps to play from the restricted countries. Please note - the website does not bear any legal liability for any actions provided to violate these restrictions."

Since there is no possibility to register an account from a restricted country, as the access to the website is automatically blocked, I would like you to confirm, that you haven’t used a VPN to alter your location, when opening the account. Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules. Thank you in advance for your reply.

I never used any VPN to alter my location.

When I registered I checked the terms. Bangladesh wasn't in their restrictions list. Last few days I can't access.

Thank you very much, Arfin19907, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Arfin19907!

From now on, I will take care of your complaint. I would like to invite representatives of Slots Empire Casino into this complaint in order to help us resolve the issue.

Payment received with thanks.

I got my winnings.

Thanks Mrs. Petronela & Mr. Martin for great service.

Also thanks to SlotsEmpire.

Hello Arfin19907!

I am glad to see that you received your winnings. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.