Slot Madness Casino - Player’s withdrawal is delayed.

I have been trying to withdraw $650 and I went through the verification process 4 times and it was accepted every time but still didn't withdraw my money... I sent an email and the finally replied on the 23rd and gave me a case number and said someone would be in touch in 72 hours, but nobody has reached out to me so I emailed again yesterday and still no reply... I just want my money

Hello droopdogg712,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot Madness Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

It has been verified 4 times... the last time was yesterday when I tried again but it has been verified for a week or more.... I did play with free spins but I did everything it said... I made sure I played through the play through stage and everything and it says on my account that I have $658 withdrawable money... the last time I heard anything from them was about a week ago and nobody will respond to my emails now... I have also tried to call the number but it hangs up on me

Thank you droopdogg712 for all the information provided. I will now forward your complaint to my colleague Michal (michal.v@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you

Hello droopdogg712,

My name is Michal and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Slot Madness Casino,

Could you possibly provide additional information regarding the delayed payment and clarify the situation?

Thank you in advance.

Respectfully,

Michal

Thank you... I will be waiting

Greetings all,

I have reviewed the situation and it appears that the player verification process has been attempted but never completed. We use a 3rd party document verification system which requires clear images of the necessary documentation to be provided to determine authenticity, in this case the system was unable to verify the documents. The process would need to be completed to the satisfaction of the system to be valid.

We can perhaps assist by receiving the documents via email and attempting to have them reviewed through the system on behalf of the player but perhaps more importantly in this case the win in question is the result of the 4th consecutive free chip with no cash deposit history into the casino. Unfortunately only one free chip is valid between cash deposits per the terms and conditions of the casino and the chips themselves, the $100 maximum cashout for the free chip in play at the time of the win would not be eligible to withdraw.

Supporting documentation has been provided to the casino.guru team for review.

Best wishes,

Nick and Slot Madness

Dear droopdogg712,

After reviewing the evidence provided to me it indeed seems like your win is the result of 4th consecutive free chip with no prior deposit, which directly breaks the casino's terms and conditions.. would you care to comment on this issue?

Yes... if there are certain "rule" then do they send "free" chips to play with???? I've already wrote reviews about them on multiple sites and heard of others getting ripped off by them as well which is why haven't added money because I figured it was fake thing to just take your money but not pay you out and no this proves it so I've got all the proof I need and I will screenshot this and spread the word not to play slot madness or any others like it.... thanks

Dear droopdogg712,

Per the terms and conditions of the casino, only a single free chip is valid to play with between deposits, and since your win came out of 4th consecutive free chip, it means you are not eligible to withdraw any funds. By playing with free chips you are basically playing with the casino's money with a chance to win some of your own money. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.