Slot Heist Casino - Player’s withdrawal is delayed.

i have gotten 1 successful withdrawal from this site for $410. it took 3 canceled (on the sites end) requests and a 36 hour KYC review but after about 45 hours they paid the $410 via LTC. I didn't play at the site for about a month and a half due to the frustration with the drug out withdrawal

on 6/28/24 I made a $50 LTC deposit with a 50% no rules bonus code. over the next 30 minutes I hit a few good spins and had $600ish. I then opened a new slot, 3rd spin I hit top paylibe on it for a spin win of $2000.

I made a request for withdrawal for $2100 shortly after.

after 12 hours I checked on the status with live support, Ms hannah. she stated it would be an additional 24 hours as my withdrawal was chosen for a full verification and review. I wasn't happy, let her know as much. but waited. I asked her at one point to speak to a manager and she told me to email support and a manager would contact me soon. after 7 hours no response from management I connected with Hannah via live support again. she assured me that she just flagged my email again for manager review and that in 60-90 minutes I'd receive an email from them

an hour later, live support suddenly went from support to a a bot support that stated repeatedly live chat was not available and for urgent issues please email support for a. fast response. live support has been unavailable at this point for 26.5 hours straight.

I finally received a reply from a manager 17 hours after my first email. the reply had multiple misspellings, one of which was him spelling slotheist as slothest. he stated my withdrawal.was being reviewed and it would be another 12 hours. my other 2.emails sent to support where completely ignored. so I waited another 12 hours. (were at 42 hours since initiap request as I write this complaint)

the last email reply was 10 hours ago support saying I would receive an email regarding withdrawal "soon"

I've received no email, and live support access is still unavailable. my 2100 is stuck and it's becoming nearly impossible to even complain to any in charge.

stay away, I'll be running as fast as I can wh€n/if they ever approve it

Dear hawkfania,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

shortly after I posted my complaint I received yet another chat stating 6 MORE HOURS onto of the 24 and the 12 already. at 6 hours on the dot. My request was canceled by support for "lacking wrong data" and as expected I didn't receive any email with any reason despite being assured I would be emailed right away.

live support that is supposedly available 24/7 and has always been available in the past has suddenly stopped working all together for nearly 48 hours. it's all a joke to them

still have not received any communication as to why it was canceled. live chat still fails to work and despite being told by Chat bot that all urgent issues with be answered fast via email, they have not responded to any email.

updating.

still have receive no communication as to why withdrawals are being canceled by support.

submitted a third 1000 withdrawal this time figuring if it's smaller than the first two Maybe they will pay?

24 hours after submitted, canceled again by support with zero communication about why. no message, no notes, no call, nothing. I've emailed asking for reasoning, no response

what was a 24/7 live chat channel last week has turned into a bot chat with a live host available from 130cst pm to maybe midnight-ish each night. the rest of the time the bot directs any urgent matters.to support

I fully understand your frustration, hawkfania. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear hawkfania,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.