The player from Sweden had been waiting for 1.5 months for three different withdrawals from Silver Oak Casino. Although she had received emails stating that the withdrawals had been processed, the funds had not been received. The casino had claimed that the player mixed funds, which was against their terms and conditions, and thus, two of her withdrawal requests were invalid. However, one withdrawal of $60 was deemed valid. The casino had requested the player to submit necessary documents for the withdrawal to be processed. The player complied, but the casino then requested additional information for KYC procedures. The player did not respond to this last request, and thus the complaint was rejected due to lack of response.