The player from Sweden had faced issues with the Silver Oak Casino, where she had been waiting for three different withdrawals for 1.5 months. Despite having received emails stating that the withdrawals had been processed, she hadn't received the funds. The casino had claimed that the player had mixed funds, which was against their terms and conditions, making two of her withdrawal requests invalid. However, one withdrawal of $60 was deemed valid. The casino had requested the player to submit necessary documents for the withdrawal to be processed, which she had complied with. However, the casino had then requested additional information for KYC procedures. The player did not respond to this last request, resulting in the rejection of the complaint due to a lack of response. Despite further communication and attempts to resolve the issue, the player eventually gave up and requested the complaint to be closed.