Silver Oak Casino - Player’s withdrawal is delayed.

Submitted the following withdrawal requests:

1 on 6/12/2024 for $1,000 USD and

1 on 6/14/2024 for $260 USD

Both amounts have no bonus amount included, so pure winnings.

both withdrawals are approved, latest one approved was 6/24/2024

Method i requested is Bitcoin, they have my account info to deposit it there.

Had several weekly interactions with my host, but besides promises, i see no pay out. They advertise 7-10 business days... we are over 45 days already since they approved the withdrawals

Dear TheDutchRock,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hi Veronika,

Yes, Silver Oak has used BTC to pay me in the past.

All documents are ok, all is verified.

Let me know if you need more info.

Br/A

Thank you very much, TheDutchRock, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi TheDutchRock,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Silver Oak Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify the current status of the player's withdrawal requests and when they can expect them to be processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Greetings all,

I have reviewed the situation and I will see what can be done to assist, if anything else is required I will inform everyone here.

Best wishes,

Nick and Silver Oak

Hello Nick and SO team.

I received today the $1,000 USD thank you, now i hope you can also quickly send me the remaining $260 USD.

Br/A

Thank you for the updates, TheDutchRock. Please, keep us informed, I hope the second payment will be credited to your account very soon.

Dear TheDutchRock,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

$260 is paid too, now you can close this case.

thanks for your support.

A

Dear TheDutchRock,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Natalia

Casino.Guru