The player from India had his account blocked by the casino, with 0.086 bch (approximately 2000 rupees) in funds having been withheld. He claimed that he had been unable to use his account since 2020, despite having made numerous deposits and withdrawals between 2018 and 2020. The casino had accused him of using their platform as an exchange service. However, we had determined that we could not assist the player due to the fact that the issue had occurred more than a year ago, making it a 'cold case'. As a result, the complaint had been rejected.
Sharkoin Casino - Player's account has been blocked with funds withheld.
Amount: 2,000 INR
Sharkoin Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.5
Sharkoin Casino has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
My username is k****42 at sharkoin.com casino. They blocked my account and kept my 0.086 bch worth 2000 rupees. This casino done scam with me.
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1 year ago
Dear kabcd42,
Thank you very much for submitting this complaint. I'm very sorry to hear about your negative experience with Sharkoin Casino.
I have read the Terms and Conditions, and this is what I found:
Inactivity
After >52 weeks of inactivity, accounts may be deactivated or suspended.
Volatility
Crypto funds that have not been used to wager/play for more than 12 months, cannot be withdrawn.
Do I understand correctly that you have now accessed your accounts for the first time after more than 12 months?
Could you please confirm if you made any successful withdrawals from this casino before?
Have you tried contacting customer support regarding your suspended account? If so, what was their response?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 year ago
My account was blocked in 2020 , since then I'm unable to use my account. They kept my funds and not returning it. I talked their customer care then they replied...
"You did know very well that you are on a gambling platform and not an exchange service.
The account will remain suspended.
Kind regards
Support Team"
They are the ones who given facilities to withdraw in any crypto of my choice. Now they blocked my account and blaming me that I'm using their casino as exchange platform.
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1 year ago
I'm using this casino from 2018 to 2020 and i performed many deposits and withdrawals but from 2020 they blocked my account and withheld my 2000 rupees.
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1 year ago
I apologize, kabcd42, but we regret to inform you that we cannot assist you with your request. As it has been more than three years since the initial request was made, we are unable to proceed with an investigation. This is considered a "cold case", and our policy dictates that we cannot pursue issues that occurred over a year ago. The gathering of evidence and construction of a timeline would be extremely challenging, if not impossible.
Due to the aforementioned reason, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
