RoboCat Casino - Player’s winnings haven’t been received yet.

Hallo,

ich habe mich neue bei Robocat casino angemeldet und habe viel gewonnen. Meine aktuelle Balance ist bei 8500Euro. Leider hat das Casino eine niedrigen Auszahlungslimit bei Stufe1. So habe ich jeweils am 12.02 am 13.02 und am 14.02.25 500 Euro ausgezahlt. Diese sind bis heute nicht bearbeitet und der Kundensupport sagt es ist gerade viel usw. Sorry aber es kann nicht so lange dauern??

Ich habe noch 8500Euro die ich gewonnen habe und gerne auszahlen möchte. Ich habe große Sorge das es nicht geht!

Ich würde mich sehr freuen wenn die mir helfen können.

Liebe Grüße

F***** Ruf

Dear Fabiruf86,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Fabiruf86,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Nick,

Unfortunately I haven't received any payment yet. As I said, my first withdrawal request is from February 12th, 2025 and I have requested further withdrawals on February 13th, 2025 and February 14th, 2025. 500 euros each. I ask support every day and always get the answer that everything is good but the payouts are delayed. My balance is now at 9500 euros and I'm worried that I won't receive the money.

Please help me with this!

Thanks and greetings

Fabian

Thank you Fabiruf86 for all the information provided. I will now forward your complaint to my colleague Romi (romana.r@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Fabiruf86,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the RoboCat Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear RoboCat Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Hi Romi,

es hat sich erledigt, die Auszahlung ist erfolgt.

Danke!

Thank you, Fabiruf86, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru