Over the past 12 months the site has experienced growth and a lot of change, from its player reward system to its ongoing expanding online gaming selection, however with growth the sites once five star player focus has taken a dramatic decline along with its new VIP player reward system. Players once on life time VIP level found ourselves now on the highest VIP level now requiring a set amount of game play to remain on the level over 90 days or drop to a lesser tier. Players like myself we had already spent a considerable amount of money to achieve Lifetime VIP now we are being asked to spend and play more to keep the same perks we were suppose to have for life or loose those perks so what are those perks you say? Firstly a VIP account manager, a person there to assist with issue and to make your time on the site a positive experience, for the most part the manager assigned to me was helpful and supportive then like the old player reward system the VIPs receive gifts from the site each year for Birthday and Xmas and again til the implementation of the new system and until December 2025 Rocketplay was on the ball sending great gifts reaching players on time for those special occassions until Xmas 2025 and then they were not! The Christmas gift arriving late January early February was delivered broken by courier or during transit when a receipt was requested the site is unable to provide so offered to dispatch replacement to date almost May 2026 it has not been received and their birthday gift scheduled in March again almost May 2026 has not been received and its status uncertain creating as a VIP player a huge disappointment and casting a negative view on the reward system in place, we are talking about two PlayStation5’s ☹️ then on top of this one of the reward level perks is a deposit insurance which is a bonus % credited to a players account after they deposit should they loose their deposit ordinarily it’s fine it’s displayed on the reward level as one of the benefits until recent, now since this debacle with the gifts not being received and annoyed at the new VIP reward system implemented I decided that I would decrease my spending at the site until I started to receive the VIP rewards that I was entitled too which is fair I don’t know many out there that would just continue depositing their money if they were not benefiting from the reward system they had achieved! So I decrease my deposits dropped down a reward level which still offered most of the perks, I go to claim the deposit insurance and I’m told no! That my deposits to withdrawals made me ineligible for the deposit insurance WHAT! Despite clearly showing under the list of benefits for the player tier I’m not eligible for the perk. NO where on the level screen does it say subject to conditions next to the displayed level perk not even * and below conditions apply what it clearly shows is reach the tier level enjoy followed by the benefits apparently what’s shown is conditional regardless of achieving the level, along with the level bonus credit players receive it once and only once regardless if you keep the tier your on or drop a tier the bonus reward is a one off basically players can cross that out as a incentive or perk every 90 days but the site still wants you to deposit and play to remain on the tier your on " No thank you " so now players like me can cross the bonus reward credit out and apparently the subject to additional conditions deposit insurance that perk list gets less and less the refusal to honor the insurance was the final straw for me and subsequently ended my relationship with Rocketplay closing the account down permanently, I will not continue to spend my money and play on a site that displays and offers one thing however fails to honour it later this kind of thing is both unfriendly and misleading players and like me the site will loose many players with this issue. I probably will never see the two PS5’s promised now the account is closed despite them supposedly sent or in transit but I will say until December 2025 the site was player focused and it was a great experience the site needs to focus on gift timing so they arrive on time not months after the Occasion and start being clearer and precise with the tier perks because as of now the VIP programme is misleading and gives no real motivation or reason to spend and play when the benefits are reduced and the only real benefit is a account manager who is limited in what information is available to them and what they can do especially when using third using external third parties to provide services.
Players please be aware of these negative events that I have encountered on Rocketplay sharing information and making others aware may help prevent negative experiences occurring with other players. How and what you do based on my experience is entirely up to each person just be aware and make informed decisions
Players please be aware of these negative events that I have encountered on Rocketplay sharing information and making others aware may help prevent negative experiences occurring with other players. How and what you do based on my experience is entirely up to each person just be aware and make informed decisions
- Fast withdrawals via Crypto
- Great selection of games
- Misleading VIP Tier system -
- Un received VIP gifts including Replacements
- Limited actionable online support
- Raid site Growth and expansion
- Player expected delays when issues occur
