RocketPlay Casino Review

The player from Australia entered an incorrect BSB number for withdrawal transactions. Despite making corrections and attempts at communicating with customer support for six weeks, their $550 withdrawals haven't been received yet. The player provided necessary proof and is seeking a resolution.

The player from Canada had complained about significant losses at an online casino, suspecting an unfairly low RTP. He had also expressed dissatisfaction over his account being blocked following his complaint and the non-receipt of a 10% cashback on his last $1,500 loss. The casino had justified the account blockage due to concerns of gambling addiction after the player made suicidal comments. The player disputed the translation of his comments, insisting they were misunderstood. He had also accused the casino of deceitful practices and lack of loyalty. We had rejected the complaint due to insufficient evidence supporting the player's claims and lack of clarification on the balance in his account when it was blocked.

The player from Germany had raised concerns about RocketPlay Casino's practice of offering bonuses, such as free spins, in exchange for votes on Guru. The player believed this could potentially skew ratings and mislead new players. However, they clarified that they had no personal issues with their RocketPlay Casino account or any held back funds. Despite the player's concerns, the Complaints Team had stated they could not intervene in the internal processes of casinos concerning promotional offers, provided these offers were fair and clearly outlined. Consequently, the complaint was rejected due to lack of actionable issues.

The player from Australia had sought a refund from an online casino. However, due to a lack of detailed information regarding his issue, we were unable to assist him. Despite extending the response time by 7 days, the player did not reply. Therefore, we had no other option but to reject the complaint as we couldn't conduct a thorough investigation without the necessary information.

The player from Australia reported a negative experience with Rocketplay casino after he had spent $700 without favorable game returns. He accused the casino of being a scam and expressed his dissatisfaction with his gaming outcomes. The casino responded by assuring the player of their eCOGRA certification and the randomness of their games. They also suggested the use of Responsible Gambling tools. The player subsequently deactivated his account permanently. We, the complaints team, acknowledged his decision and closed the case due to the lack of evidence of any unfair practices by the casino.

The player from Germany had reported an issue with RocketPlay casino where a promised €15 free bet was not credited to his account, despite several follow-ups with the casino's customer service. We had mediated the complaint and the casino responded by crediting the bonus to the player's account. The player had confirmed the resolution of the issue, expressing satisfaction with the quick response this time. Consequently, we had marked the complaint as 'resolved'.

The player from Finland deposited approximately 1000€ to Rocketplay casino, then experienced account closure due to a gambling ban at their sister casino. She is requesting her deposit back. The complaint was resolved as the player stopped responding.

The player from Austria had provided multiple documents for verification to Rocketplay, but a week later, his withdrawal request was still being denied. We asked the player for additional information and confirmation of successful verification. The casino responded that the player's account was verified and he could now withdraw funds. The player confirmed that the issue had been resolved. We marked the complaint as resolved in our system.

The player from Australia had had his secondary account at Rocketplay blocked and winnings confiscated. He had only been offered a refund of his last deposit of $300. He had insisted that his account had not been created to exploit sign up and bonus offers, but because he had had issues with settings on his primary account. However, the casino had maintained that the creation of multiple accounts breached their terms and conditions. The complaints team, after reviewing the case, had found that the player had intentionally created a duplicate account, hence, the complaint had been deemed unjustified and had been subsequently rejected.