RocketPlay Casino Review

Name: RocketPlay Casino Review
Item: RocketPlay Casino
Rating: 9.8

9.8/10Safety Index Very high by Casino Guru

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RocketPlay Casino Review

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

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Payment methods

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Withdrawal limits

per month

$15,000

per week

$10,000

Owner Dama N.V.

Established 2020

Estimated annual revenues

> $100,000,000

Licensing Authorities

Curaçao (GCB)

OverviewBonusesUser reviews121Safety Index explainedDiscussion166Payment methods32

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RocketPlay Casino Review

This review examines RocketPlay Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. RocketPlay Casino has a Very high Safety Index of 9.8, establishing it as one of the more secure and fair online casinos on the web, based on our criteria. Take a look at our full RocketPlay Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Fairness and safety of RocketPlay Casino

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it's T&Cs, complaints from the players, blacklists, and many others.

In our RocketPlay Casino review, we carefully went through and inspected the Terms and Conditions of RocketPlay Casino. To our knowledge, there are no rules or clauses that could be considered unfair or predatory. This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them.

RocketPlay Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

As far as we know, no relevant casino blacklists include RocketPlay Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

All in all, when combined with other factors that come into play in our review, RocketPlay Casino has landed a Very high Safety Index of 9.8. This makes it a great option for most players who are looking for an online casino that creates a fair environment for their customers.

RocketPlay Casino Terms and Conditions

Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We did not find any unfair or predatory rules in the Terms and Conditions of RocketPlay Casino during our review.

Player complaints about RocketPlay Casino

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.

We have found no relevant complaints about this casino.

RocketPlay Casino user feedback and reviews

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

RocketPlay Casino has a Great User feedback score based on the 121 user reviews in our database. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

RocketPlay Casino company data and licenses

RocketPlay Casino is owned by Dama N.V and has estimated annual revenues higher than $100,000,000. Based on the categorization we use, this makes it a very big online casino.

RocketPlay Casino has a gambling license issued by Curaçao Gaming Control Board in Curaçao.

Win and withdrawal limits, payment options

RocketPlay Casino accepts deposits via 32 payment methods. This includes: Neteller, Skrill, PaySafeCard, Payz (ecoPayz) , Mastercard, VISA, InstaDebit, Neosurf, Zimpler, Bitcoin (BTC), iDebit, Bank transfer, Flexepin, Inpay, CardPay, Rapid Transfer, Interac, MuchBetter, CashtoCode, eZeeWallet, Jeton, Volt, Coinspaid, Litecoin (LTC), Visa Voucher, Dogecoin (XDG), Bitcoin Cash (BCH), Kluwp, Ethereum (ETH), Tether (USDT), MiFinity, VenusPoint.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits	Win limits
EUR 10,000 per week	No win limit
EUR 15,000 per month
USD 10,000 per week
USD 15,000 per month

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. In the table below, you can see an overview of language options at RocketPlay Casino.

Language	Website	Customer support	Live chat
English			24/7
Spanish			24/7
Portuguese			24/7
Japanese			24/7
German			24/7
Italian			24/7
French			24/7
Norwegian			24/7
Estonian			24/7

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at RocketPlay Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of RocketPlay Casino to be good.

RocketPlay Casino slots and casino games

RocketPlay Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows.

Games from 81 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, Amatic, ELK Studios, Ezugi, Push Gaming, BGaming, Endorphina, Wazdan, Habanero, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Belatra Games, MrSlotty, Relax Gaming, Quickfire, Bullshark Games, Fantasma Games, Turbo Games, Platipus, Swintt, Authentic Gaming, Lucky Streak, Amigo Gaming, Backseat Gaming, Mancala Gaming, Spribe, Kiron Interactive, TrueLab Games, Atmosfera Live, Spinza , Reevo, Enjoy Gaming, Mascot Gaming, SlotMill, Onlyplay, Amusnet (EGT), Oryx Gaming, Nucleus Gaming, Gamebeat, TVBet, Max Win Gaming, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Iconic21 (BETER Live), AvatarUX, Gamzix, 3 Oaks Gaming, 1spin4win, Zillion Games, Popiplay, CT Interactive, Apparat Gaming, STHLMGAMING, Winfinity, Clawbuster, Bet2tech, Hacksaw Gaming, Netgame, Print Studios, Ruby Play, Tornado Games, Ka Gaming.

Bonuses and codes offered by RocketPlay Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. In 'Bonuses' section of this review, you'll currently find 10 bonuses from RocketPlay Casino based on the data from our database.

Note: In case you are looking for more information about this casino's bonus offers, visit our RocketPlay Casino bonuses page.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (32)

Withdrawal limits

per month

$15,000

per week

$10,000

Games
Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (9)

English customer support

All languages (9)

English live chat

All languages (9)

Game providers
Show all (81)
Game providers (81)

CASINO SCREENSHOTS

Positives

Winner of 'The Fairest Bonus Policy' and 'Voice of the People' in Casino Guru Awards 2023
The casino is Bitcoin-friendly
Tournaments available
Various responsible gaming options available
Live chat support is available 24/7
Massive selection of games including wide variety of live dealer games

Negatives

For withdrawal 15000 Euro or more, casino has the right to divide it into monthly installments up to 15000 Euro
Not all payment methods are available for all countries

Interesting facts

Live chat support uses the auto-translate feature for some languages
Small international casino
The company focuses on both casino and sports betting
Average monthly withdrawal limit
Deposits need to be wagered 3x before a withdrawal is requested

Author & Guarantor: Ayberk Ayan Last updated: 13 May 2024 Anything incorrect or missing? Let me know

RocketPlay Casino bonuses

Browse all bonuses offered by RocketPlay Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews of RocketPlay Casino

This is a place to share experience with RocketPlay Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Great

Rated by 121 users

Very positivePositiveNeutralNegativeVery negative

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We want players to understand gambling.

Winter411

Novice

Norway

• 3 weeks ago

RocketPlay Casino stands out as an exceptional online gaming platform, offering an impressive array of payment methods and an extensive collection of games. The speed of payouts is consistently fast, with minimal delays, ensuring a seamless and satisfying gaming experience. It’s hard to imagine finding a more reliable and engaging online casino than RocketPlay.

RocketPlay Casino

Your support is like rocket fuel for us! Thanks for being an integral part of the RocketPlay community. Enjoy uncharted gaming territories and skyrocket your wins!

petitgamer

Expert

Canada

• 3 weeks ago

Rocket Casino offers an engaging and trustworthy experience for online gaming enthusiasts, with several standout features that set it apart in the competitive online casino landscape. Here’s a detailed breakdown of its strengths and areas for improvement:

Positive Highlights
• Exceptional Customer Service:
The support team is fast, friendly, and highly efficient, providing quick resolutions to queries and ensuring a seamless experience.

• Fast Identity Verification:
Rocket Casino allows players to verify their identity before they even start playing. This not only saves time later but also helps prevent impulsive gambling behaviour. By ensuring players can withdraw their winnings immediately without additional delays, this feature helps those prone to gambling issues avoid the temptation of playing back their winnings. It’s a stark contrast to other casinos that adopt predatory strategies to encourage continued play.

• No Phone Verification Required:
Unlike many other platforms, Rocket Casino does not require players to verify their identity or access the platform via their phone. This privacy-friendly approach avoids unwanted SMS or promotional calls, which is a huge plus for customers who value discretion.

• Enhanced Security:
The platform implements two-step authentication, adding an extra layer of security for players. This feature is especially beneficial for those on unsecured networks, protecting their accounts from potential takeovers.

• Responsible Gambling Tools:
Rocket Casino prioritizes responsible gaming, offering tools to set deposit and loss limits directly from the account dashboard without requiring customer support intervention.

• Great Game Selection:
A diverse range of games and providers ensures there’s something for every type of player.

• Lightning-Fast Withdrawals:
Withdrawals are processed impressively quickly. I received my funds via Interac in under four hours—a rare achievement in the online casino world.

Areas for Improvement

• Credit Card Payment Issues in Quebec/Canada:
Deposits using credit cards often encounter problems. Even after passing the bank’s 3D Secure validation, transactions are frequently declined by the casino’s end, sometimes resulting in an error 404 or redirection to a canceled transaction page. Multiple attempts with various cards and assistance from customer service yielded no solution.

• International Payment Gateways:
For Canadian players, the use of Euro and USD payment gateways can lead to additional fees for currency conversion and international transactions, adding $5–$10 extra per deposit, depending on the bank.

• Game Glitches:
Some games experience technical glitches. For instance, Cash N’ Riches Megaways resets during free games, disrupting the session. When you reload, it places you mid-game, which could confuse players.

• Limited Game Catalog:
Not all games from popular providers are available. For example, Lazy Ape (Pocket Games) and Mega Moolah Megaways (Games Global) are missing from the lineup.

• Terms and Conditions Discrepancy:
Certain betting rules lack clarity in the official Terms & Conditions document. Specifically, the $75 limit on buying free games is not documented there but only mentioned in the FAQ section, leading to confusion.

Conclusion

Rocket Casino excels in customer service, security features, responsible gambling tools, and lightning-fast withdrawals, making it a top choice for privacy-conscious players who value efficiency and a secure environment. The ability to verify your identity before playing is a particularly standout feature, helping players avoid the pitfalls of impulsive gambling—a thoughtful addition that demonstrates a commitment to player well-being.
However, its payment issues, game glitches, and occasional lack of transparency in rules slightly detract from the overall experience. For Canadians, particularly those in Quebec, the hurdles with credit card deposits and international payment fees are noteworthy concerns.

If these minor issues are addressed, Rocket Casino could solidify itself as a leader in the online gaming space. For now, it’s a strong choice for players seeking a secure, fast, and responsible gaming experience.

-Great Game Selection
-Lightning-Fast Withdrawals
-Responsible Gambling Tools
-Enhanced Security
-No Phone Verification Required
-Fast Identity Verification
-Exceptional Customer Service

Credit Card Payment Issues in Quebec/Canada
-International Payment Gateways
-Game Glitches
-Limited Game Catalog
-Terms and Conditions Discrepancy

RocketPlay Casino

Thank you for choosing RocketPlay as your gaming destination! May every game you play be filled with excitement, bringing the celebration anytime anywhere with RocketPlay! We're eager to exceed your expectations and appreciate your ongoing support. Let's celebrate the joy of gaming, anytime, anywhere!

corrie70cm

Visitor

Australia

• 1 month ago

I am a VIP client who has high activity..
THE SYSTEM with no reason took away my personal insurance .. " because they apparantly can" when I ask for it back they say no.. but keep asking for more deposits.

I have done nothing wrong but yet they still cannot give me a straight reason for my banning..

RocketPlay Casino

Dear corrie70cm,

We appreciate you taking the time to contact us. We're genuinely sorry for the challenges you've faced. Please note, due to the rules of our website:

Daily Deposit Insurance is, depending on the VIP-club status, you're entitled to a bonus ranging from 10% (with a maximum of 3 activations daily) to 30% (with a maximum of 5 activations daily). And this bonus is designed as a support mechanism and its availability may vary based on player's performance.

For detailed information on the bonus terms and its activation, please don't hesitate to reach out to our friendly support chat.

Slotslinger

Novice

Australia

• 2 months ago

Rocket Play Review

Where do I start with Rocket Play? I was a longstanding member for two years, reaching a Level 9 VIP status through many deposits and hours of gameplay. During this time, I did experience some exciting big wins and truly enjoyed the excitement Rocket Play had to offer.

Their bonus structure isn’t too bad, and as you work your way up the VIP levels, the rewards become more appealing. However, the wagering requirements remain quite heavy, even at higher tiers.

Over the last couple of months, I’ve noticed a significant decline in wins across multiple games. While I’m sure Rocket Play will respond with the usual " To sum up, winning in a casino is completely random and depends on your luck. If you suffer losses for a long time, we recommend that you try to change your gaming strategy.," part of me questions this. Like traditional casinos, there’s often a degree of control over RTP (Return to Player), and it’s hard not to wonder if that’s at play here.

The biggest issue for me came when Rocket Play abruptly blocked my account, citing a conflict with Responsible Gaming legislation. When I asked for clarification, they seemed evasive, unable to clearly pinpoint the reason. The final decision was frustratingly firm: my account was blocked for good. To make matters worse, my VIP manager became rude after the account closure, making it clear that the relationship I had built was based solely on how much I could deposit.

Overall, Rocket Play has a user-friendly platform, solid functionality, and a wide range of games to choose from. I felt confident that deposits were secure and that the site wasn’t a scam. However, I would advise caution for anyone considering signing up. Rocket Play operates under a Curaçao Gaming control board, which has notable gaps in player protection. I strongly suggest reading through their terms and conditions carefully before making a
commitment.

For those that would like my opinion -

The provided text outlines the role of the Gaming Control Board (GCB) in relation to complaints but reveals several gaps that could be addressed for clarity and effectiveness. Here are some identified gaps:

1. Lack of Clear Guidance for Players: While the GCB states that it does not handle individual complaints, it could offer more specific guidance on how players should proceed if they encounter issues with gaming operators. For instance, listing recommended steps for dispute resolution or providing contact information for consumer protection organizations would be beneficial.
2. No Clear Definition of "Appropriate Action": The term "appropriate action" is vague. The GCB could clarify what this entails—whether it involves investigations, fines, or other measures against operators. This would provide players with a better understanding of how their complaints might influence the GCB’s actions.
3. Information on Reporting Channels: The GCB should specify how players can report potential breaches or patterns of complaints. This includes details on the format (online form, email, phone) and any specific information or documentation needed to lodge a complaint.
4. Absence of Timelines: The statement lacks information on how quickly players can expect a response or what the timeline might be for any action taken by the GCB. Providing expected timelines could help manage players’ expectations.
5. Communication of Outcomes: While the GCB mentions that it will not disclose the status of investigations, it could elaborate on how it communicates outcomes or findings to the public or the complainants, if at all. This transparency could enhance trust in the GCB’s processes.
6. Education on Players’ Rights: There is no mention of educating players about their rights within the gaming industry. Including information about players’ rights and avenues for redress could empower consumers and foster a more informed gaming environment.
7. Emphasis on Operator Accountability: While the GCB indicates it will take action if there are potential breaches, it could emphasize the responsibility of gaming operators to adhere to regulations and how players can help enforce this accountability.
8. Clarification of Jurisdiction: The text could benefit from a brief explanation of the GCB’s jurisdiction in relation to international gaming operators, as many players might be engaging with companies based outside Curaçao.

By addressing these gaps, the GCB could improve the clarity and usefulness of its communication regarding complaints and the regulatory framework in which it operates.

EDIT -
In response to Rocketplay: Frankly, this outcome was anticipated. It raises a serious question—on what basis can they claim to determine the onset and progression of a gambling addiction? Interim controls were noticeably absent, yet deposits continued to be accepted without hesitation. I encourage others to form their own judgments regarding the integrity of Rocketplay.

Fast withdrawal
Easy verification
Good variety of games

24/7 support are generic and just copy and paste response

RocketPlay Casino

Dear Slotslinger,

Thank you for sharing your worries and positive experiences. We appreciate your feedback and want to assure you that we will address the areas of concern you raised.

We have conducted a detailed investigation of your case. Unfortunately, according to our research, your account was blocked due to gambling addiction. Also, given the reason for your blocking, you cannot be unblocked under any circumstances.

Marzialinn

Novice

Germany

• 2 months ago

I played a couple of times and won. The withdrawal request took a few days due to the high level of security checks that RocketPlay Casino applies. Once the check was done, I received a confirmation email. The withdrawal was processed at 9:45 PM and the money was on my credit card at 9 AM the following day. Simply amazing. Never seen anything like it. I am very happy to have discovered this casino where you can play roulette with real croupiers. Thanks for the great customer service. TOP

Super fast withdrawals and great customer support.
Prelievi rapidissimi e ottimo customer support.

RocketPlay Casino

Thank you for choosing RocketPlay as your gaming destination! Let's continue having fun, enjoying games, and reaching high scores. Here's to many more exciting moments to come!

kristinp50

Novice

Austria

• 2 months ago

customer support is OK, unfortunately long waiting times, verification was quick, after I deposited two hundred euros my account was blocked, 40 euros are still in the account, will not be paid out and I can't play either, really bad casino, stay away

there is nothing positive except that deposits work
gibt nichts positives, außer dass einzahlungen funktionieren

my account was simply blocked after several deposits, with 40 euros on the player account, I am verified, apparently there is a second account that I know nothing about, so just a rip-off here
mein konto wurde einfach nach mehreren einzahlungen, mit 40 euro auf dem spielerkonto gesperrt, bin verifiziert, angeblich besteht ein zweites konto von dem ich nichts weiß, also nur abzocke hier

RocketPlay Casino

Dear kristinp50,

Thank you for contacting us. We apologize for any inconvenience this may have caused you. Our site policy allows us to close duplicate accounts at our discretion.

Our support service has already requested data for a refund of your money. The money will be transferred to your account within 30 banking days.

scottM

Senior Apprentice

Australia

• 9 months ago

Rocket play aesthetically is well laid out, and loads fast. They have a good selection of games, albeit I miss out on some due to regional restrictions. Crypto Deposits and Withdrawls are quite fast, deposits almost instant and withdrawls take about 2 hours to appear in your wallet. Welcome bonus is nice, however I am not a big fan of win limits on deposit bonuses, so just be aware that they limit your max withdrawl. The Sunday reload bonus is better as it doesn't have the cap. They offer live table games to Australia which is a big plus, the $750 table limit is higher than many Dama NV casinos. I was disappointed to clear the wagering requirements on my 50% match $600 Friday reload with only $1600, so I took my winnings to BET live black jack and over a couple of shoes turned it into $4500 which I promptly withdrew. Overall, a fun time to be had.

Fast Withdrawls
Good Site Speed and Layout
Good Selection of Slots
Live Dealer games for Australian Region
Games are Fair

Welcome Bonuses have win Cap
Table Games Have $750 max

RocketPlay Casino

Your feedback is valuable to us, and we're always striving to enhance your gaming experience on RocketPlay. Best of luck in all your future gaming endeavors. Remember, the stars are not the limit!

paula136

Novice

Germany

• 9 months ago

Weak, weak, very weak. Things used to be better and there were victories, but now they are gone. After depositing €800, I couldn't exceed this amount by playing for a long time. I stopped at 500 because there was no point in continuing to play. The next day it was the same and I couldn't win anything. I have VIP status and the guy from the chat tells me that I am not entitled to a refund of 10% of 3 insured deposits... The weekly cashback is definitely small considering the VIP status. And everyone can write whatever they want. They won't change anything here. There are no no deposit bonuses. When writing to the chat, the lady says that she can't add anything because the system doesn't allow it... that's not good, because if you have VIP status, sometimes some compensation for losses would make sense... somehow in there In other casinos you can get a loyalty bonus like this, but not at Rocketplay because the system doesn't allow it...

I was positive about this casino, but my opinion has changed.
Ich stand diesem Casino positiv gegenüber, aber meine Meinung hat sich geändert.

RocketPlay Casino

Dear paula136,

Thank you for taking the time to share your feedback. We were sad to hear about your experience. Our casino has an independent eCOGRA certificate confirming RTP. You can read it on our website by scrolling down and clicking on the link. Since we have valid certificates, we cannot influence your profit.

To sum up, winning in a casino is completely random and depends on your luck. If you suffer losses for a long time, we recommend that you try to change your gaming strategy.

Please do not hesitate to contact our support team if you encounter any difficulties during the process.

schroer018

Junior Apprentice

Germany

• 11 months ago

Only good experiences here... I hardly know of a better online casino than this one! With the numerous payment methods and the large selection of games. Payouts are also usually very quick and without unnecessary delays.

Even though I really tried to find something to criticize about the provider, I couldn't. I am actually completely satisfied with the casino. Mega awesome, best casino ever! Bb b.

With the numerous payment methods and the large selection of games. Payouts are also usually very quick and without unnecessary delays.
Mit den zahlreichen Zahlungsmethoden und der großen Auswahl an Spielen. Auch die Auszahlungen gehen in der Regel sehr schnell und ohne unnötige Verzögerung.

Nothing
Nichts

RocketPlay Casino

We are honored to be part of your gaming world! RocketPlay is committed to making your gaming fantasies come true. May every game you play be a remarkable adventure!

Mess8800

Visitor

Australia

• 1 year ago

RTP is horrible here. Casino employees can copy and paste general information about games and luck. Players are more experienced. The RTP here after your third deposit with no bonuses attached is probably 10%. Only one good thing here are porviders.

Gaming providers

RTP
Bonus spins payouts are less than $3. Wagering is 45x and can’t even wager that

RocketPlay Casino

Dear Mess8800,

Thank you for contacting us. We apologize for any inconvenience you may have encountered. We have an independent certificate eCOGRA, which confirms RTP. You can verify it on our website by scrolling down and following the link. Having valid licenses and certificates, we cannot influence your win. Therefore, winning in a casino is truly random and depends on your luck. Your satisfaction is our priority, and your feedback is important to us.

AleKing44

Senior Adept

Germany

• 1 year ago

Very good welcome offer. All the providers you need. Lots of tournaments + good VIP system. Deposited €76 at 22:20 with a 150% bonus. Finished about 3 hours later. Paid out €1700 at the end. The verification was completed in seconds and the payout was processed 1 hour later. It is once again a top casino from damaNV.

Good welcome offer
Gutes Willkommens angebot
All necessary providers [Hacksaw, Pragmatic etc]
Alle nötigen Provider [Hacksaw,Pragmatic etc]
Fast withdrawal+verification.
Schnelle auszahlung+verifizierung.

Nothing.
Nichts.

RocketPlay Casino

We are honored to be part of your gaming world! RocketPlay is committed to making your gaming fantasies come true. May every game you play be a remarkable adventure!

lidiamarinkovic6

Visitor

Austria

• 1 year ago

I haven't been here long, I hope everything is good, verifying doesn't work but I hope it will, otherwise they're nice

Nice chat supporters
Nette chat supporter

Unfortunately, verification doesn't work
Verifizieren funktioniert nicht leider

RocketPlay Casino

Thank you for choosing RocketPlay! We're excited to have you on board. We value your comment and are committed to continually evolving to better serve you. To investigate the situation in more detail, please provide more details about your experience: support@rocketplay.com

SusieQ

Junior Apprentice

Canada

• 1 year ago

This casino has the worst rtp I have seen... I played a balance of 214, was lost before I was able to play thru 250. This means that the session rtp was 15%, when the games supposedly are at least 94% rtp, so something stinks on this... Live chat useless

site is okay selection of games

Terrible RTP and game play, I would never deposit at this site again, its a shame what is happening with Dama NV, as it used to have good game play but have not seen that for a while now..to be avoided..

RocketPlay Casino

Thank you for taking the time to share your feedback regarding our casino. We are sorry to hear that your experience did not meet your expectations. We would like to clarify that winning in a casino is always random and never guaranteed. Our casino operates fairly and transparently, and we hold a valid license which can be verified on our website.

We apologize for any inconvenience you may have experienced and hope that you will give us another chance to provide you with a positive gaming experience. To investigate the situation further, please provide us with your email address or feel free to reach out to our support service directly: support@rocketplay.com

Legendace

Visitor

Australia

• 1 year ago

rocketplay is probably the best casino app their is fast cashback lots of games easy withdrawals the costumer service is brilliant like the tournaments

RocketPlay Casino

We're grateful for your support and thrilled you're enjoying RocketPlay! May every game you play be filled with excitement, and may you always emerge as the victor!

bernardgabrielle294

Visitor

Canada

• 1 year ago

After registering and playing a short time i made my 1st withdrawal and it was fast and easy processing of which it only takes few minutes for the withdrawal amount being credited to my bank account

RocketPlay Casino

Thanks for choosing RocketPlay! We're excited to have you on board. Keep exploring our games, and may each one bring you closer to victory and adventure!

daniellocic

Visitor

Australia

• 1 year ago

Everything is fine with you guys I’m glad that I have played with your casino

No problem getting things ready to get ready and play
Helping to make it easier for people who are struggling with English
Good management
They offer free online spins to your account and if you’re lucky enough you’ll win the prize

No problem with the casino

RocketPlay Casino

We appreciate your positive feedback! It's players like you who make RocketPlay a fantastic gaming community. Keep the rockets flying high, and may your gaming journey be filled with excitement!

cgodley07

Visitor

Australia

• 1 year ago

Good website and good games to play also they give you gifts for playing aswell and it’s trustworthy website

good games
Good bonuses

RocketPlay Casino

Your support means the world to us! We're here to make your gaming experience unforgettable. Keep playing, keep winning, and let's conquer the gaming universe together!

Jakey135

Apprentice

Australia

• 1 year ago

Let’s have a real review here with honest feedback, as clearly some of the reviews on this page are false.

This casino is not what it is made out to be, the games are the same as everywhere else with a licence from curacao. It’s just anothe Dama N.V casino with a really low RTP.

I played many of the games here over several days and at different times, the games do not pay anything , the RTP is so low you can hardly enjoy any game play.

I would also say the customer support is mediocre at best, I was offered no real bonuses throughout my time at the casino despite wagering a lot. I was offered free spins that were basically useless.

This casino does not look after its players which is the only differentiator between these types of casinos these days.

I also noticed they have several payment providers , I make a deposit in AUD but it takes the money in USD or EUR which results in foreign transactions fees on your credit or debit card. This suggests they are trying to circumvent banks in certain justifications blocking them. I would think this is underhand behaviour, but again they have a licence from curaçao which is not worth the paper it’s written on, some of the weakest regulation in the world.

I would say this casino is up there with one of the worst I have played at so I’m very confused why Casino Guru is giving this an excellent rating. As I have said the reviews are not all genuine and new players should be cautious when choosing this casino.

Very disappointed yet again.

Website

Customer Service
Games
RTP
Deposit/Banking
Bonuses

RocketPlay Casino

Thank you for taking the time to provide us with your feedback. We deeply regret that your experience with our casino didn't meet your expectations. We constantly strive to enhance our customer support and offerings, and feedback like yours helps us in this endeavor. To address the situation, please provide us with your email address or feel free to reach out to our support service directly: support@rocketplay.com. We value our players, and your satisfaction is our priority.

Esmesme13

Senior Apprentice

El Salvador

• 1 year ago

Very good casino pays fast good service, it's a shame my country can't play

Good customer service
Buena atención al cliente
Fast payments
Pagos rápidos
Variety d3 games
Variedad d3 juegos

Does not support some countries
No admite algunos países

RocketPlay Casino

We're delighted to have you as part of the RocketPlay family! Wishing you boundless luck and endless fun in your gaming adventures! We're on a mission to grow and provide even more exciting games for you.

FrenkUzumu

Novice

United States

• 1 year ago

RocketPlay Casino is a top-notch choice for casino players. With a wide range of high-quality games, user-friendly navigation, and responsive customer support, it ticks all the right boxes. Plus, smooth withdrawals and decent promotions make it a winner in my book.

RocketPlay Casino

Dear FrenkUzumu,
We are thrilled to know that! Wish you many great victories ahead!

josephwrigth

Advanced Novice

Canada

• 1 year ago

My experience with this Casino has been a mix of positives and negatives. On one hand, I'm glad they offer a wide variety of RTG slots and other games like cards and keno, which I enjoy. It's great that they provide clear promo terms upfront. The KYC verification process was smooth and speedy. However, I did encounter some issues, particularly with the speed of withdrawals, especially in crypto, which was generally delayed and took longer than I expected

RocketPlay Casino

Many thanks for the awesome review! We are working hard to meet expectations like yours! We aim to understand the situation and assist you. Please reach out to our support team for assistance regarding your concern: SUPPORT@ROCKETPLAY.COM

Jbgie1986

Visitor

Japan

• 1 year ago

Nice casino layout, very simple to navigate. I have only deposited at this casino once, I didn't use a deposit bonus because the wagering requirements are a little too high for my preference. They do often send me emails with free spin codes or incentives to complete a task for a set of spins, the spins do come either a pretty high wagering requirement as well but if you just want to dink around and have some quick fun ir see if any games are hot then the free spins give you that opportunity to play and possibly win a little cash. I haven't had the opportunity to withdraw yet, I haven't won anything from this casino unfortunately I lost my first deposit right away and haven't won from any set of free spins. The customer service is friendly and always avail and its easy to deposit there is many options, I deposited bitcoin which was simple and fast. I haven't decided if I will deposit a second time but all in all my experience wasn't bad but it wasn't wonderful either .

Friendly customer sevice

High wagering requirements on bonuses

RocketPlay Casino

We’re delighted to hear you enjoyed our service. Hope to see you soon!

Suluboya

Apprentice

Germany

• 1 year ago

Rocketplay CASINO is absolutely TOP! I play several casinos but Rocketplay is the best! Verification and withdrawal took only 30 minutes. I am very satisfied.. Very high RTP! Support staff Ashley and Daniel are very friendly. I've never seen anything like it.. in 5 minutes they both solve all problems..

Many game providers.
Viele Spielanbieter.
Payment to bank account in 30 minutes.
Auszahlung in 30 Minuten auf Bankkonto.
TOP DESIGN!
TOP DESIGN!
Everything perfect!
Alles perfekt!
LIVE SUPPORT top notch.
LIVE SUPPORT erstklassig.

Anonymized321

Novice

Germany

• 1 year ago

Casino acted respectfully and really upheld responsible gaming. This is one of the most reputable casinos out there.
I would recommend it to every person.

Respect responsible gaming
Respektieren verantwortungsvolles Spielen
Chat always available
Chat immer verfügbar
Payout fast
Auszahlung zügig
Dealing with customers very friendly
Umgang mit Kunden sehr freundlich
Good deals
Gute Angebote

Should have taken responsibility directly and not only after a complaint. But in hindsight the best and fairest casino.
Hätten direkt Verantwortung übernehmen sollen und nicht erst nach einer Beschwerde. Aber im Nachhinein das beste und fairste casino.

emmanaim

Junior Apprentice

Australia

• 1 year ago

Overall good casino, lots of games provider, no problem withdrawing my winning, my vip manager Oliver is friendly and awesome too!

Spaz77

Visitor

Australia

• 1 year ago

Great website, great games. Love it

Great games

Minimum deposit amount too high

pankasyno

Visitor

Poland

• 1 year ago

Very good casino!
Have been playing there for a long time and love it!
Verification & payouts are super fast.
Support is always very friendly.
I have nothing to complain about :)

Verification & payouts are super fast.

GoldenCe

Apprentice

Brazil

• 1 year ago

Promises everything who fulfills both the no deposit bonus and the withdrawal very good several promotions I still continue to play congratulations ....

Perfect in everything it promises
Perfeito em tudo que promete

I don't know until the present moment ***** at all.
desconheço ate o presente momento ***** em tudo.

Leesh

Visitor

Australia

• 1 year ago

Found rocketplay by mistake, so glad I did. They offer a wide variety of games with a website that is easy to navigate.

The customer service agents are very efficient, quick and resolve matters after first point of contact. Had to change some personal details and they helped me right away.

Withdrawals are very fast to an Australian bank account. Bonuses and cash backs are really good, I've withdrawn many times after wagering.

A few games not available to Australian residents but I'd still highly recommend this casino.

Quick & efficient Customer service available 24/7
Fast Withdrawals
Good Bonuses/cash back
Wide variety of games
Easy to navigate website

Ranko95

Unregistered user

Germany

• 1 year ago

Best casino i ever Played in.
Good winnings.
Extreme fast cashout.

I only can recomend this casino

Everthyin positive
Fast withdrawl
Good winnings
Best games

Safety Index of RocketPlay Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of RocketPlay Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very high9.8/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about RocketPlay Casino and related casinos (38)

38All0Opened0Not solved14Solved24Rejected

Complaints directly about RocketPlay Casino

Resolved Our verdict

Case closed

Disputed amount: ??

Player is unable to deposit funds.

The player from Australia was unable to deposit money into Rocketplay for the past two days and had contacted support multiple times without resolution. Despite using different devices and following the advice given, he was still unable to play, as there were no reported financial restrictions on his account. The issue was identified as a problem with the payment provider, which Rocketplay's financial team actively investigated. The player confirmed that the issue had now been resolved, allowing him to access the deposit and withdrawal options. The complaint was marked as 'resolved' by the Complaints Team.

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Submitted: 27 Nov 2024

Case closed Our verdict

Player stopped responding

Disputed amount: A$3,100

Player faces deposit issues and game malfunction.

The player from Australia had issues with two failed deposits of $50 each, which had not been resolved after more than seven days of communication with the casino. Additionally, the player experienced a reversal of over $3500 AUD and faced problems with a slot machine feature that was not functioning as expected. The Complaints Team extended the investigation period and requested further information from the player, including screenshots of deposit and bonus history. However, due to the player's lack of response to these requests, the complaint was rejected as further investigation could not be conducted.

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Submitted: 21 Nov 2024

Resolved Our verdict

Case closed

Disputed amount: €821

Player claims that payment has been delayed.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The issue was resolved, and the player confirmed that everything was fine, leading to the complaint being marked as 'resolved' in the system.

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Submitted: 27 Oct 2024

Case closed Our verdict

Other

Disputed amount: A$2,000

Player's winnings have been confiscated.

The player from Australia had won 2000 after wagering a bonus, but the funds disappeared from their account. Upon contacting support, they stated it was in the terms and conditions, which the player could not locate. The complaint was closed at the player’s request, indicating that no further action was necessary at that time.

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Submitted: 13 Aug 2024

Resolved Our verdict

Case closed

Disputed amount: A$2,040

Player believes that their withdrawal has been delayed.

The player from Australia had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. We advised the player to wait 14 days for the withdrawal to be processed. The casino credited a gift to the player's account and assured them that the issue was being monitored. The player confirmed the receipt of funds, and the complaint was marked as resolved.

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Submitted: 24 Jun 2024

Case closed Our verdict

Other

Disputed amount: A$6,000

Player’s withdrawal has been canceled.

The player from Australia had met the wagering requirements, verified his ID, and attempted to withdraw his money. However, the casino had canceled the withdrawal and transferred the money back into the playing account, which resulted in confusion with the bonus funds. We explained that the player was responsible for their account and that lost winnings could not be refunded. The player acknowledged receiving subsequent winnings, and the complaint was closed.

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Submitted: 31 May 2024

Resolved Our verdict

Case closed

Disputed amount: A$550

Player's withdrawals delayed due to incorrect BSB number.

The player from Australia had had an issue with the RocketPlay Casino, where she had entered an incorrect BSB number for withdrawal transactions. After further communication, the casino had acknowledged that the player had entered incorrect withdrawal data, leading to an internal investigation and a request to the payment provider. The casino had finally credited the $400 still owed to the player's gaming account as an exception while assuring her that no changes had been made to the functionality of her favorite game. The player confirmed that the issue was resolved.

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Submitted: 22 Apr 2024

Case closed Our verdict

Unjustified complaint

Disputed amount: Can$1,500

Player's account has been blocked after complaining about RTP.

The player from Canada had complained about significant losses at an online casino, suspecting an unfairly low RTP. He had also expressed dissatisfaction over his account being blocked following his complaint and the non-receipt of a 10% cashback on his last $1,500 loss. The casino had justified the account blockage due to concerns of gambling addiction after the player made suicidal comments. The player disputed the translation of his comments, insisting they were misunderstood. He had also accused the casino of deceitful practices and lack of loyalty. We had rejected the complaint due to insufficient evidence supporting the player's claims and lack of clarification on the balance in his account when it was blocked.

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Submitted: 09 Apr 2024

Case closed Our verdict

Other

Disputed amount: A$500

Player's approved withdrawal cancelled without explanation.

The player from Australia had his withdrawal approved then cancelled, with no reason given by the casino. He also notes errors in the casino's email communication, raising suspicion of a scam.

Submitted: 22 Mar 2024

Case closed Our verdict

Other

Disputed amount: ??

Player criticizes review manipulation.

The player from Germany had raised concerns about RocketPlay Casino's practice of offering bonuses, such as free spins, in exchange for votes on Guru. The player believed this could potentially skew ratings and mislead new players. However, they clarified that they had no personal issues with their RocketPlay Casino account or any held back funds. Despite the player's concerns, the Complaints Team had stated they could not intervene in the internal processes of casinos concerning promotional offers, provided these offers were fair and clearly outlined. Consequently, the complaint was rejected due to lack of actionable issues.

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Submitted: 28 Feb 2024