1win Casino - Player's withdrawals are delayed and blocked.

Dear cjonej,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When exactly did you make the last successful withdrawal and how many days did it take to be processed?
• Did you use the same withdrawal method in the past?
• Could you please advise if you received any confirmation regarding successful verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

The last withdrawal was made at 10 am on February 8th, and withdrawals have not been made since the afternoon of the same day.

Yes, there are many transaction records with the same bank account and crypto address.

Yes, I completed the documents and certifications they requested, but no response.

Thank you for your reply, cjonej. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello Kristina.

Thank you so much for your hard work.

My 1win manager told me to cancel the withdrawal and wait, so the withdrawal was canceled. Of course I don't understand.

In the case of other players who play at 1win, there are many people who are still requesting withdrawals.

The manager told me it would be processed by the end of last week, but when the weekend came, they extended it again, and then another week passed.

I send emails almost every day and there is no reply.

I am attaching screenshots as requested.

I will also send you the contents of the conversation between me and 1win by email.

I would be very grateful if you could help us process it quickly.

I received a fraudulent email from casinoguru@consultant.com

and I provided some information. 

Fortunately, I did not hand over my account information or password, and I realized it was a scam when they asked me to send money.

I hope 1win will take care of this quickly to avoid being exposed to this risk.

Hi Kristina. 

After I posted here I got a lot of contacts from scammers, even the one I thought was my vip manager was a scammer.

I have been communicating with him for 2 weeks, I even provided him with screenshots and other information, such as my deposits and withdrawals.

But when I realized he was a scammer, I logged out of all my devices and changed my password. 

But even after that, the scammer knew too much about my activity on 1win. 

I think there is someone inside 1win who is informing the scammer about my 1win activities.

 Please hurry up. There are too many scammers around and 1win seems to be a very suspicious and strange place.

1Win's handling of my identity verification application is too late. It's been over 20 days since I verified my identity and 25 days since I haven't been able to make a withdrawal. The chat window only repeats the same thing and the manager is not helpful. 

They are nice when I lose money, but when I win money they block everything.

 I don't know what to do.

Please help me. 1win casino is very dangerous and strange.

As I mentioned above, my conversations with 1win were with the scammer's manager, so I filed a withdrawal request with 1win, and I'm attaching the screenshot again. As you can see, not a single withdrawal has been made since Feb 8th, and even in that situation, I deposited money on Feb 8th.

And I thought it would be good to summarize what happened so far and post it here.

1win Casino is very, very strange.

The manager contacted me with my username and information before I had even written about it anywhere else.

Naturally, since he contacted me first with my information, I believed he was a real manager and knew about my activity at 1win.

How much I play, how many withdrawal requests I make...

He approached me with information that only an insider of 1win could know.

I asked my manager to get in touch with me in the official 1win chat, after which he came back to me very casually, asking if I had made a request to the head office.

Naturally, I thought he was the real manager and continued the conversation with him for two weeks.

However, there were some things that made me suspicious, so I contacted their official chat and they told me that such a person is not one of their employees.

Then I noticed that his username on Telegram was strange, and his activity was very similar to that of a real employee.

So I logged out of all my devices and changed my password, but he knew all my activity again.

This makes me strongly suspect that 1win is leaking information from inside to outside.

I think we need to get a definitive answer on this. 

And I think we should make a strong claim and inform people who use 1win.

My post might be weird because I used a translator, so if you have any questions or strange things, please tell me again.

(urgent)

I am requesting to protect my account.

I've logged out of all my devices and changed my password,

but there have been changes to my account overnight.

The email I registered with has been revoked, and when I try to register again, I keep getting a popup asking me to register later.

There is definitely someone inside 1win who is trying to steal my money because of the large amount of withdrawals.

1win casino is very very very very very strange and dangerous. 

The site says my email that was verified is not verified.

This seems like a trick of the site.

flyhuge (Korean user), who wrote a complaint a month ago, is also fed up with this site, and many other Korean users are very angry with this site.

I also lost almost all my money today and lost more than 80%.

This is a really nasty trick of this site. 

It completely breaks people psychologically and makes them self-destruct.

And then after you lose all your money, they leave a message saying that you have been verified and can now use the site.

It's a complete criminal site and not licensed anywhere.

This scam site doesn't even care about the reputation of these communities like casino guru.

It's really the worst.

I am sorry to hear that you experience these issues. Before we proceed, we want to clarify that we, at Casino Guru, are committed to providing free mediation services to players and never, under any circumstances, ask for any financial payments in exchange for assistance. The email address you mentioned, casinoguru@consultant.com, does not belong to any legitimate representative of our company, and the individuals behind this address have been known to attempt similar fraudulent schemes involving both requests for sensitive information and financial transactions from unsuspecting users. My one and only official email address is kristina.s@casino.guru.

Could you please advise if you currently have access to your casino account and how much money you have in it?

Dear cjonej,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.