Cazimbo Casino Review

The player from Italy, who had used his partner's credit card for deposits at Cazimbo Casino, experienced account blocking when he attempted to withdraw winnings due to an account verification issue. He had provided the requested documentation but felt that the casino staff might not have been sufficiently qualified to address the problem. Upon reviewing the casino's terms and conditions, we found that the player had breached the rules by using a payment method not under his name. Despite extending the response time, the player failed to respond, leaving us unable to further investigate. As a result, the complaint was rejected.

The player from Spain had requested a withdrawal of 500€ from an online casino. The withdrawal initially appeared as pending in her casino account. The casino claimed to have processed the withdrawal, but the player found no record of the transaction at her bank, and the withdrawal order disappeared from her casino account. The casino did not respond to her follow-up inquiries. The player had not made any previous withdrawals and was not asked to verify her account (KYC) before this issue arose. Despite the efforts of the Complaints Team to mediate, the casino did not respond. The issue remained unresolved. The Complaints Team further extended the timer by 7 days for the casino to respond, but received no response. The issue was later officially closed as 'resolved' after the confirmation from the player.

The player from Spain had withdrawn 500€ from Cazimbo at the beginning of January 2024 but the transaction had yet to be processed. He informed us that the withdrawal was still active and not processed by the casino. We offered to intervene if no progress was made within two weeks. However, the player failed to respond to further communication, leading us to reject the complaint due to lack of information.

The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We had advised the player that withdrawal processing could take up to 14 days and could be delayed due to KYC verification or high volume of requests. We had extended the timer for response by 7 days, but the player failed to provide further communication. As a result, we could not proceed with the investigation and had to reject the complaint.

The player from Greece was denied a bonus, but managed to win without it. However, their withdrawal request has been delayed due to account verification, causing confusion with conflicting information from different casino employees. The complaint was rejected as the player lost all of his casino balance.

The player from Hungary alleges game manipulation on the casino's website, leading to a loss of about HUF 1 million. She claims the game was doubling bets and producing non-credible results, leading to quick loss of money. She is demanding an investigation into these claims and has already lodged a complaint with the casino itself. The complaint was rejected as the player stopped responding.

The player from Spain has been unable to access the website and is asking for a refund of 8000 euros. The casino has not provided any response or solution. The player stopped responding to our questions and comments, so we had to reject the complaint.

The player from Germany requested a withdrawal of €400, which was approved but never reached his account. He also won €1650 and tried to withdraw €500, but the amount was credited back to his account. When attempting another withdrawal, he faced a message requiring him to turnover the amount before withdrawal. Customer support was unhelpful in explaining the situation. We closed the complaint as resolved since the player confirmed receipt of the payment.

The player had an issue with Cazimbo Casino after his account had been closed and his winnings had not been paid out. He had registered on November 21, 2022, deposited money, received a bonus, and won €318. The casino had closed his account and refunded his deposit of €38 but did not pay out his winnings. The player had been unsure as to why his account was closed and why his winnings were not paid. The casino did not respond to the complaint, and we extended the timer twice. Eventually, the casino provided evidence that the player had breached their terms and conditions by creating multiple accounts and providing false information. As a result, we had deemed the complaint as unjustified.

The player from Spain had submitted all required documentation to the casino but had yet to receive his payment. He expressed hope for a resolution soon. The issue was resolved when he confirmed that he had received his money after multiple communications regarding the verification of his virtual card. The Complaints Team marked the complaint as 'resolved' and encouraged him to reach out for future assistance if needed.

The player from Finland had repeatedly requested account closure due to a serious gambling problem, but the casino refused to comply and continued to offer bonuses. Despite losing approximately 20,000 euros, the player's account remained open. The issue was resolved when the casino finally agreed to close the account following intervention. The complaint was marked as 'resolved' in the system.

The player from Denmark requested the permanent closure of his account with Gomblingo due to gambling addiction but only received a temporary closure for 30 days. He incurred further losses and sought a refund for his deposits. The Complaints Team intervened, and the casino ultimately offered a refund of DKK 5400, which the player accepted and received in his account. The issue was resolved satisfactorily, and the complaint was marked as 'resolved' in the system.

The player from Spain pointed out that the casino had charged her deposits at a different rate that day. Despite her self-exclusion request on the 16th, the casino had offered her spins to continue playing, and she then sought a refund. The Complaints Team determined that the casino had not handled the self-exclusion request promptly, which led to further deposits. However, the casino insisted that they had acted within their terms and conditions. Due to the lack of cooperation from the casino, the complaint was closed as unresolved. The player was advised to contact the Curacao Gaming Authority for further assistance. Eventually, the complaint was reopened at the casino's request, and the player confirmed that she had received her refund and that her account was closed. The issue was marked as resolved by the Complaints Team.

The player from Italy had deposited €32 on 29/12/2023, but the casino had claimed there was a banking error. The player's bank, however, had confirmed that the withdrawal had been processed successfully. The player had been advised to forward the payment confirmation from his bank to the casino. After some time, the casino had confirmed that the deposit had been credited to the player's gaming account. The player had confirmed receipt of the deposit, resolving the issue. Despite the resolution, the player had expressed dissatisfaction with the casino's communication and the delay in processing the deposit.

The player from Germany requested a withdrawal from Gomblingo two weeks ago. Despite previous successful withdrawals and a verified account, the player has received no information about the status of the withdrawal, nor any request to complete a KYC process. The casino's chat only provides standard responses. The issue has been resolved successfully.

An Austrian player deposited 50€ via Paysafecard to a casino. Despite the transfer being successful from Paysafecard's end, the casino states that the payment failed. The player has attempted to contact Live Support multiple times over the past 11 days but has not received a satisfactory response or a resolution. Player’s complaint has been resolved successfully.

The player from Finland has deposited 70€ which was not reflected in his Gomblingo Casino account. The player requested a refund due to a gambling addiction, but the casino advised him to withdraw it once the deposit is reflected. Now the player cannot access his account and has not received a response from casino's customer support.

The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany reported that the casino refused his payout due to not meeting the required deposit wagering. We closed the complaint as resolved since the player's account had been unlocked, and the winnings were paid out.

The player from Germany has had his withdrawal of €2420 rejected due to unfulfilled rollover requirements stated in the casino's terms and conditions. Despite being willing to pay a fee, he still faces rejection and no longer wishes to play. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany deposited €25 to Casino Gomblingo with instant payment online banking, but the deposit has been pending in their account for one hour. Player’s complaint has been resolved successfully.