Cazimbo Casino Review

The player from India had requested a withdrawal on April 9th, 2024, but the casino had not processed it within the stated 3 working days. Despite his multiple contacts with customer support, his issue had remained unresolved. Upon submission of his complaint, we had advised him to wait for at least 14 days after requesting the withdrawal, as delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. Finally, the player had confirmed that he received his withdrawal, which led us to close the complaint as 'resolved'.

The player from Italy had made three withdrawal requests of 500 euros each from the casino. However, repeated attempts to verify the bank statement had been unsuccessful even though the bank's name was clearly indicated on the document. All inquiries to the assistance service had failed. We had sought to clarify the situation by asking the player for the document that was rejected by the casino, which was promptly provided. We then contacted the casino to facilitate a resolution. The casino later confirmed that the player's account had been verified and the pending withdrawals were paid. Despite our efforts to confirm the receipt of payment with the player, we received no response, leading to the rejection of the complaint.

The player from Greece had registered at Cazimbo but didn't receive the registration bonus. After he communicated with customer service and threatened to leave a negative rating, his account was blocked and his funds became inaccessible. The casino had cited a management decision as the cause. We had attempted to engage the player for further details and extended the response deadline, but the player failed to respond. Consequently, we had to reject the case due to lack of information, leaving the issue unresolved.

The player from Spain had been waiting for her first withdrawal of 150 euros for over five working days. The casino had confirmed the transaction but it hadn't reflected in her bank and no additional information or reference number had been provided by the casino. The player's account hadn't been verified, which had caused the delay. The casino had been contacted and was asked to join the conversation to resolve the issue. After some communication, the casino had sent the player a transfer statement via email, which helped her locate the transfer. The issue had been successfully resolved and the player confirmed the receipt of her withdrawal.

The player from Italy, who had used his partner's credit card for deposits at Cazimbo Casino, experienced account blocking when he attempted to withdraw winnings due to an account verification issue. He had provided the requested documentation but felt that the casino staff might not have been sufficiently qualified to address the problem. Upon reviewing the casino's terms and conditions, we found that the player had breached the rules by using a payment method not under his name. Despite extending the response time, the player failed to respond, leaving us unable to further investigate. As a result, the complaint was rejected.

The player from Spain had requested a withdrawal of 500€ from an online casino. The withdrawal initially appeared as pending in her casino account. The casino claimed to have processed the withdrawal, but the player found no record of the transaction at her bank and the withdrawal order disappeared from her casino account. The casino did not respond to her follow-up inquiries. The player had not made any previous withdrawals and was not asked to verify her account (KYC) before this issue arose. Despite the efforts of the Complaints Team to mediate, the casino did not respond. The issue remained unresolved. The Complaints Team further extended the timer by 7 days for the casino to respond, but received no response. The issue was officially closed as 'unresolved'.

The player from Spain had withdrawn 500€ from Cazimbo at the beginning of January 2024 but the transaction had yet to be processed. He informed us that the withdrawal was still active and not processed by the casino. We offered to intervene if no progress was made within two weeks. However, the player failed to respond to further communication, leading us to reject the complaint due to lack of information.

The player from Germany had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We had advised the player that withdrawal processing could take up to 14 days and could be delayed due to KYC verification or high volume of requests. We had extended the timer for response by 7 days, but the player failed to provide further communication. As a result, we could not proceed with the investigation and had to reject the complaint.

The player from Greece was denied a bonus, but managed to win without it. However, their withdrawal request has been delayed due to account verification, causing confusion with conflicting information from different casino employees. The complaint was rejected as the player lost all of his casino balance.