The player from Illinois had requested a withdrawal in November via Bitcoin and, despite repeated interactions with support and several escalations, he hadn't received his funds. The player had made a successful withdrawal in the past and had passed the KYC verification. After two months and with our intervention, the player confirmed that Ruby Slots Casino had successfully processed his withdrawal. The issue was then marked as 'resolved' by us.
Ruby Slots Casino - Player's withdrawal has been delayed.
Amount: $100
Ruby Slots Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
I requested a withdraw back in November and have not received anything. I am told by support every time to just keep waiting or they’ll want to reconfirm my Bitcoin address. Neither of which have proven to help my situation. I’ve had 4-5 escalations from support on this and now they are no help.
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3 months ago
Dear JADExNinja,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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3 months ago
Hi I’m located in Michigan by the way! I have gotten one $50 withdraw form them before and it took over a month. I have deposited in crypto and passed KYC as well. No active bonus
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3 months ago
Thank you for your reply, JADExNinja. Could you please advise when exactly you made the last successful withdrawal? did you use the same withdrawal method in the past? What is the current status of your withdrawal request? If possible, please post a screenshot of your withdrawal history here in this thread.
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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3 months ago
I’d like to confirm after two months Ruby Slots has successfully sent my withdraw. I received the funds today after requesting in November.
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3 months ago
Dear JADExNinja,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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