Ruby Slots Casino - Player’s withdrawal has been delayed.

Made deposit in March 10,2021- won and requested withdrawal several hours later- was informed I had to submit several items of documentation and go through a third party - huuyu- which I did to verify identity. Was contacted a week later by a "Grace M*** " VIP CASINO HOST.. who is my personal casino host she said for rubyslots- captain Jack and a few others i play at. She asked me to submit the documents that I had already submitted- again.. this time via email to her because " she can process this withdrawal faster if she does it".. I did .. AGAIN! Another week and she updates all my accounts and I get promoted ( which is really not a promotion because I got no bonus and packages are higher priced) to VIP 2, which says that you get a free 150$ Chip ( never got it) and my weekly and monthly insurance payback has ceased. A week ago I was contacted by Colin- Grace fell off the earth or something.. and now my withdrawal as a wire transfer cannot be done because conveniently they are not sending wire transfers at this time to BBVA. I was asked if I would accept a check- at this point I said yes just to get my money- he said ok- and I asked if I would be informed when the check was sent and is there a tracking number- he says yes it’s sent via fed ex- as of today over 40 days later- I have not heard anything or been informed of anything. While waiting I made a deposit to captain Jack casino and won again. I asked for a check withdrawal for 2500.. this was Friday the 16th. I got an email stating I need to submit the same documents again. Grace told me I would not have co to ur to go through this. I emailed Grace and Colin inquiring about the withdrawal from Ruby slots, the current withdrawal from capt jacks and documentation .. I get a generic reply stating they got email and will get back to me- it’s been 3 dats since the email. I can forward all emails

Dear Tina,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have received any successful payouts from this casino in the past.

In the meantime, I would suggest checking our review for Ruby Slots Casino: https://casino.guru/Ruby-Slots-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Tina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.