Ruby Slots Casino - Player’s bonus winnings have been capped.

Just as I was about to make a $100 withdrawl with bonus money, all the earn kings were deducted from my account. Over $4000. I was playing all nite just for a $100. U guys are a rip off.

Dear Christine,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which exact bonus you have activated and played? Please forward its name or a specific link as I would like to check bonus terms and conditions.

If there’s any relevant communication, please forward it too. Here’s my email address petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Christine,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.