The player is upset because he lost his winnings due to a controversial maximum bet rule for regular play. We rejected the complaint because the player didn't respond to our messages and questions.
RoyalSpinz Casino - Player’s winnings were cancelled due to a maximum bet rule.
Amount: €800
RoyalSpinz Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.8
RoyalSpinz Casino has a Safety Index of 2.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
He had already won before supposedly playing more than 30% of the deposit? in which world they live but still they have taken everything from me because they say that I bet on some bets later more than 30% of the deposited, of course I will denounce them for this, I have not found a more thief and brazen page in my life, I will denounce for my bank to return my money, because my clauses say that if you do not pay I do not pay, usurers, or you can think of signing up
Automatic translation:
Public
Public
4 years ago
Dear Manuel,
Thank you for contacting Casino Guru and bringing this issue to our attention. We are aware of the maximum bet rule for regular play in this casino and we strongly disapprove of its enforcement. Could you be more specific about what exactly happened? Has your deposit been refunded?
Best regards,
Peter
