HomeComplaintsRoyalSpinz Casino - Player’s winnings were cancelled due to a maximum bet rule.

RoyalSpinz Casino - Player’s winnings were cancelled due to a maximum bet rule.

Amount: €800

RoyalSpinz Casino
Safety Index:Very low
Submitted: 08 Feb 2020 | Case closed : 27 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player is upset because he lost his winnings due to a controversial maximum bet rule for regular play. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

He had already won before supposedly playing more than 30% of the deposit? in which world they live but still they have taken everything from me because they say that I bet on some bets later more than 30% of the deposited, of course I will denounce them for this, I have not found a more thief and brazen page in my life, I will denounce for my bank to return my money, because my clauses say that if you do not pay I do not pay, usurers, or you can think of signing up

Automatic translation:
Public
Public
4 years ago

Dear Manuel,

Thank you for contacting Casino Guru and bringing this issue to our attention. We are aware of the maximum bet rule for regular play in this casino and we strongly disapprove of its enforcement. Could you be more specific about what exactly happened? Has your deposit been refunded?

Best regards,

Peter

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Public
4 years ago

Dear Manuel,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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