Spinanga Casino - Player cannot access his account.

I made an account yesterday on this casino which I found through your website. Everything went okay and I deposited some money . Then when I had to login back again I couldnt. After some digging I think I misspelled my email and I dont remember how I wrote it while registering ! The thing goes. I send every other info I used to register to the [email protected] and I get no replies for about 20h ! Their website doesnt have an email confirmation on registering and I dont remember what email I used. They just dont reply , chat tells me to send email to support I do it and nobody replies and helps me.My money is there held hostage please guide me through this problem! I never thought it would be difficult for them to remind me the email I used since I provided all the other info even tho they didnt ask me to . Best regards

Dear michaelppdls,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide answers to the following questions:

• What personal information did you provide in your email to [email protected]?
• Can you recall any details about the registration process (e.g., any specific message confirming registration)?
• Have you tried communicating with the casino's live chat as well?
• When was the last time you sent an email to the casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

I provided everything else except the email I used during registration. Name, Phone , address, date of birth etc. Plus a photo of the two sides of my ID and an official tax file to prove my address even though they didnt ask for anything. No since they dont send an email confirmation. Yes live chat tells me to send an email and they dont reply on emails it’s a loop. I send the last email like 5 hours ago I sent maybe 10 emails yesterday no answer. They sometimes reply robotic without having read what I am saying. Can you call them here to answer so someone will pay attention to my case for 5 minutes and my problem will be solved? The matter I am dealing with is so easy to get solved and they choose to ignore me.

Best regards

I have the deposit "receipt" with my name and their I guess an address they collaborate with? If you understand what I am saying… Just call a representative here please if someone pays attention for 5 minutes the problem will be solved. Except if they dont want my problem to get solved

Dear Michail,

Thank you for contacting our Customer Support team. 

Please note, due to security and privacy reasons to protect customer data we are unable to disclose such sensitive information.

We can only confirm we could not find an account on our site associated with the email address you are contacting us from.

We kindly ask you to check other email addresses you might have used in the past. In case of a forgotten password, you can always reset it by clicking on "Forgot password" link at log in page and follow the instructions you receive to set up a new one.

Thank you for understanding.

————

That’s what they told me and this is what I replied to:

Guys listen to me . I mispelled the email while registering then I deposited and never got to play. I can prove that it’s me with other information I can’t just forget about my money and keep on with my life. It’s your fault afterall for not having an email confirmation at registration. How can we solve this ? I can give you EVERY INFO YOU WANT. I just made a typo . That’s all . 

————

Please call a representative here to resolve my case I am in a frustrating loop

How many deposits did you make into your casino account?

Please send me the deposit receipts of the payments you made to the casino at [email protected], or post screenshots here.

Am I correct in understanding that the money was credited to your casino account, but you did not play any games at all?

Dear michaelppdls,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.