31bet Casino Review

The player from Spain had experienced an issue with withdrawing winnings from a bonus at an online casino. After unlocking the bonus and winning 455€, the casino had denied his withdrawal request, deducted 335€ from his account, and stated that only 115€ was allowed for withdrawal. The player had complained but received no response. The casino initially insisted on its bonus condition but later acknowledged that the bonus details were misleading. Consequently, they refunded the disputed amount to the player. The player had confirmed the receipt of his winnings, and the issue had been resolved.

The player from Finland is facing a delay in withdrawal approval because of an unverified Skrill account. Despite submitting the required documents and a video selfie, the verification process is prolonged.

Player from Spain was trying to withdraw his winnings of 807 euros. Despite providing various requested verification documents, including his payment method and bank statement, the casino didn't accept them. After a series of communications, he had successfully verified his account by providing additional video selfie verification. He then reported that the casino promptly paid him his winnings. Consequently, we marked the complaint as 'resolved'.

The player from Spain, who had a pending withdrawal of 950€, was unable to access their account due to an IP block and had received no response from the casino's support. After the issue had been raised with the Complaints Team, the casino had confirmed that the player could access the site and that the withdrawal was confirmed. The player later confirmed that the issue had been resolved and they had received their withdrawal. The Complaints Team had marked the complaint as 'resolved'.

The player from Spain had reported that he was unable to access his account on 31BET Casino due to website errors, which also stopped him from withdrawing a balance of approximately 1100 euros. Despite his attempts to resolve the issue with the casino's technical support team, he had received no response. After a series of exchanges between the player, the casino, and the Complaints Team, the player had been able to access his account through an external network. However, he still faced issues with his personal devices and network. The casino had insisted that the player's account was not blocked or restricted, attributing the issue to technical difficulties. The player later expressed dissatisfaction with the casino's KYC process, claiming that his withdrawal requests had been repeatedly rejected due to unfinished verification. Despite the casino's assurance that the player's account was not restricted and their offer to close the account and withdraw the funds, the player insisted that the casino had blocked his IP. The issue remained unresolved as the player did not respond to further communication from the Complaints Team.

A player from France deposited 30 euros into the casino but is unable to play due to technical issues. Despite efforts to troubleshoot, games wouldn't load, leading him to request a withdrawal. However, the transaction got cancelled and now he cannot log in to the casino.

The player from Spain requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player complained about the casino asking him to change withdrawal method and to request new withdrawal, declining it 7x still. In the end, the casino said they had had issues with payment provider which got solved only recently. The player requested to apply wagering limits on his account, but after some time, asked the casino for cancelation of this limit - which the casino did and the player lost his balance. Now the player is furious about the cancelation of the limit and blaming the casino for his loss. The casino informed that player's account would be closed as per their declaration of gambling addiction and that the player should contact them via email about the refund, however, 5 days later, the player had still no response and this complaint remained unresolved.