The player from the United Kingdom had recently won £800 at 31bet but was subsequently banned from accessing the site. Despite having emailed the casino, he did not receive any response regarding the ban. The Complaints Team had attempted to engage with him for further information, but due to a lack of response, the complaint was closed. The player retained the option to reopen the complaint in the future if he chose to resume communication.
31bet Casino - Player’s account has been closed.
Closed
Our verdict
Player stopped responding
Amount: £750
31bet Casino
Safety Index 7.4 Above averageCase summary
Discussion
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7 months ago
I recently signed upto 31bet. After playing for a few days I managed to win £800. I logged out and when I went to go back on its banned me from accessing their site. I've emailed the site and had no response.
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6 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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6 months ago
Dear Attkinson,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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6 months ago
Dear Attkinson,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
