31bet Casino - Player is unable to access his account.

I haven't been able to log in for almost a month. Chat support repeatedly claims there's a technical issue. I think there are much worse things out there.

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Dear Jacob404,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When was the last time you were able to log in successfully?
• Could you please advise which games you focused on when you played - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

1) More than three weeks ago

2) Sports betting and live casino

3) I cant' do that, it's no more possible to me (It seems like it's not the only one) to login.

This is what the site login window looks like at the moment:

4) Without bonus

Thank you for your reply and for providing the previous details, Jacob404.

Could you please share any additional communication you’ve had with the casino regarding the technical issue mentioned above? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Seems the login issue has been fixed few days ago.

I can now login in to my account normally.

Dear Jacob404,

Thank you for the update. I’m glad to hear that you have regained access to your account. May I consider the issue resolved and close it in our system?

Thank you for your cooperation.

Yes, I would like to thank you for your availability.

We would like to inform all those following this case that the player informed us that this complaint has been resolved.

Dear Jacob404,

I am glad that your issue has been successfully resolved. I will now mark the complaint as "resolved" in our system.

Thank you for your cooperation and do not hesitate to contact our Complaints Resolution Center if you encounter any problems with this or any other casino in the future. We are here to help you.

Best regards,

Petra

Casino.Guru