31bet Casino - Player is unable to withdraw winnings.

Hi I visited this casino and used a no deposit bonus , i completed wagering and my balance was 113 euros ,after that I deposited 23 euros via debit card ,wagered my deposit once and i tried to withdraw 135 euros but i could not because it appearead a red message that said that it needs to make at least one deposit with result to be able to withdraw even if i already deposited .I talked with chat 3 times with 3 different employees with purpose to solve this issue and the only solution that gave me is to deposit again via jeton and then to withdraw.One of them tells me that is not possible to make deposit via jeton because i dont appear as a verified member to Jetonbank but the same person after that suggested me to deposit via Jetonbank because i am a verified person.I dont know why i have only this payment option meaning jetonbank option . My jetonbank profile does not let me deposit through euro and through my bank account because of my country. I cant get my winnings please help me guru all i see is that the 31bet casino does not want to help and pay their customers winnings to withdraw. I asked also not get my winnings but returned my deposit , I send all of that to casino email.I want to mention that i can give my iban to casino thus to pay me

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Dear Harapan,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing with your withdrawal.

It’s important to understand that the casino doesn’t have complete control over the payment methods it offers. Several factors can affect their availability, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn’t necessarily mean that it will also be available for withdrawals. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may have limited ability to offer certain payment options to their customers.

• Have you been informed about any alternative methods you could use to withdraw your winnings?
• Please send me a screenshot of the payment methods available in your account for both deposits and withdrawals.
• I would also appreciate a screenshot of your transaction history showing the deposits you made and the payment methods you used.
• Was your account successfully verified in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika