31bet Casino - Player’s withdrawal is being blocked at 31bet.

I registered at 31bet on 09.01.2026 and deposited €197.24, after which a welcome bonus was applied bringing my balance to €295.86. I completed the wagering requirement attached to this bonus, at which point my bonus play concluded. During the bonus wagering phase I built my balance up to approximately €22,000, which the casino subsequently capped at €2,958.60 (10x the post-bonus balance) citing their bonus terms.

However, after the bonus wagering was fully completed, I continued playing with real money and won an additional €9,000. This €9,000 was won entirely after the bonus had been cleared — no bonus was active, no wagering requirement was outstanding. 31bet has refused to pay this amount, applying the bonus withdrawal cap retroactively to winnings generated during real-money play after the bonus was finished. This has no contractual or legal basis. Bonus terms can only govern play conducted while a bonus is active. Once wagering is complete and the bonus is cleared, all subsequent winnings are real-money winnings subject to no bonus restrictions whatsoever.

I have raised this directly with 31bet via their complaints team on multiple occasions and they have refused to engage meaningfully with the distinction between bonus-phase and post-bonus winnings.

To further complicate matters, 31bet has recently notified me that they are discontinuing operations in my country, giving me 30 days to withdraw. T

his creates urgency as my ability to access the platform and enforce any resolution will soon be restricted.

I am requesting that Casino Guru mediate this dispute and that 31bet pays the €9,000 in real-money winnings that were generated after the bonus wagering requirement was completed.

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Dear ForzaWin,

Thank you very much for submitting your complaint. I'm sorry to hear about your negative experience with 31bet Casino. Please allow me to ask you a few questions so I can better understand the situation.

Were you informed at any point that the bonus terms and conditions remain applicable even after the wagering requirement has been completed?

Could you please confirm whether your casino account balance was divided into real money and bonus money balances?

Did the balance you continued playing with appear as "withdrawable"/"real money", or were your winnings still displayed in the bonus balance?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila