HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All40,204Opened923Unresolved5,211Resolved12,632Rejected21,438
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

Betstro Casino - Player's multiple documents aren't accepted.

Resolved Submitted: 19 Sep 2023
Disputed amount: €220
Safety Index 4.9 Low
Our verdict Case closed

Arctic Casino - Player’s self-exclusion request not honored by all casinos.

Resolved Submitted: 19 Sep 2023
Disputed amount: €900
Safety Index 5.9 Below average
Our verdict Other

Parimatch Casino IN - Player's account blocked after winnings.

Closed Submitted: 19 Sep 2023
Disputed amount: 17,715 INR
Safety Index 5.8 Below average
Our verdict Player stopped responding

Cashwin Casino - Player faces withdrawal issues due to verification app malfunction.

Closed Submitted: 19 Sep 2023
Disputed amount: €5,886
Safety Index 8.8 High
Our verdict Unjustified complaint

Olympia Casino - Player’s bonus not provided after deposit.

Closed Submitted: 18 Sep 2023
Disputed amount: 30 R$
Safety Index 8.5 High
Our verdict Player stopped responding

BetOnRed Casino - Player's crypto deposit has not been credited.

Closed Submitted: 18 Sep 2023
Disputed amount: €20
Safety Index 8.2 High
Our verdict Player stopped responding

1win Casino - Player's deposit not credited to casino account.

Closed Submitted: 18 Sep 2023
Disputed amount: $10,000 COP
Safety Index 8.4 High
Our verdict Player stopped responding

CashiMashi Casino - Player's withdrawal has been delayed.

Closed Submitted: 18 Sep 2023
Disputed amount: €4,000
Safety Index 7.4 Above average
Our verdict Player stopped responding

Bankonbet Casino - Player's winnings were confiscated.

Closed Submitted: 18 Sep 2023
Disputed amount: €500
Safety Index 8.5 High
Our verdict Player stopped responding

GuruPlay Casino - Player can't log into his account and claim a bonus.

Closed Submitted: 18 Sep 2023
Disputed amount: ??
Safety Index 4.7 Low
Show more complaints (+10)
Showing 26,831 - 26,840 of 40,204 complaints
1...2,683 2,684 2,685...4,021
Go to pageof 4,021 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.