Our independent casino review team has taken a detailed look at Casinozer in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. Casinozer has a High Safety Index of 8.9, thus, it is a recommendable option for the majority of players as far as fairness and safety go. Carry on reading our Casinozer review to make an informed decision whether or not this casino is the right fit for you.
Fairness and safety of Casinozer
In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
We have carefully examined and analyzed the Casinozer Terms and Conditions as part of our review of Casinozer. We found some rules or clauses that were not favorable. Based on our findings, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. Because of our findings, we recommend proceeding with caution if you decide to play at this casino.
Considering our estimates and the factual data we have collected, Casinozer appears to be a very large online casino. In relation to its size, it has a very low value of withheld winnings in complaints from players (or it has not received any complaints at all). Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.
To our knowledge, Casinozer is absent from any significant casino blacklists. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.
All of that, together with other factors considered in our review, has resulted in Casinozer having a Safety Index of 8.9, which is a High value. This casino is a recommendable option for most players who are in search of an online casino that is committed to fairness.
Note: Casinozer is linked to 2 other online casinos, based on the information we've collected. The Safety Index of Casinozer takes into account the qualities of all the interconnected online casinos.
T&Cs of Casinozer evaluated
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Casinozer to be somewhat unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
Casinozer player complaints
In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.
We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 325 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.
Casinozer user reviews and feedback
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
Casinozer has a Bad User feedback score based on the 29 user reviews in our database. The reviews have been made available in the User reviews section of this page.
Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.
Company information and licenses of Casinozer
Casinozer is in the ownership of Altacore N.V. and has an annual revenue estimate greater than $5,000,000. Based on the categorization we use, this makes it a medium-sized online casino.
Casinozer holds a gambling license in Curaçao issued by Curaçao Gaming Control Board.
Withdrawal limits, win limits, and payment method options
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 1,500 per day
No win limit
EUR 2,500 per week
EUR 10,000 per month
USD 1,500 per day
USD 2,500 per week
USD 10,000 per month
CAD 1,500 per day
CAD 2,500 per week
CAD 10,000 per month
BRL 7,500 per day
BRL 12,500 per week
BRL 60,000 per month
RUB 75,000 per day
RUB 125,000 per week
RUB 650,000 per month
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. Languages and customer support options available at Casinozer are displayed in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
Portuguese
24/7
Russian
German
24/7
Finnish
Italian
24/7
French
24/7
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Casinozer, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of Casinozer as good.
Casinozer slots and casino games
Casinozer gives players an option to play these types of games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows.
The casino's game library includes titles from 73 providers. This includes NetEnt, Nolimit City, Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Igrosoft, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, Amatic, ELK Studios, Evoplay, Ezugi, Push Gaming, SA Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Red Rake Gaming, Spinomenal, Leander Games, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, High 5 Games, Relax Gaming, edict, Betgames, Turbo Games, Platipus, Concept Gaming, Swintt, Wizard games, Lucky Streak, Mancala Gaming, Spinmatic, Apollo Games, Spribe, Kiron Interactive, Golden Race, BeeFee, Mascot Gaming, Vivo Gaming, Amusnet (EGT), PGsoft (Pocket Games Soft), Reel Play, Salsa Technology, Gamebeat, Live Games, OctoPlay, Fugaso, Stakelogic, Gamzix, 3 Oaks Gaming, Betradar, Golden Hero, Games Global, Creed Roomz, Barbara Bang, Platin Gaming, Hacksaw Gaming, Netgame, XPG (xprogaming), Asia Gaming.
Bonuses and codes offered by Casinozer
Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. There are currently 3 bonuses from Casinozer in our database, and all offers are listed in the 'Bonuses' section.
Note: For more information about this casino's offers, check out our separate page dedicated to Casinozer bonuses.
Browse all bonuses offered by Casinozer, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
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User reviews
(29)
User reviews of Casinozer
This is a place to share experience with Casinozer. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I played yesterday for the first time at this casino, where I made a deposit, made some expenses and managed to win a prize, however I asked for it to be withdrawn, which is still pending!!!!!!! I try to contact customer support and I can't even click on that option. Now I tried to enter the casino via the website, it always warns me that the site is dangerous, from my experience we are always in doubt as to whether we are really going to get our money. But it went well.
Joguei ontem pela primeira vez neste casino, na qual fiz um depósito, fiz alguns gastos e consegui ganhar um prémio, entretanto pedi o levantamento do mesmo, o qual se encontra sempre pendente!!!!!!! Tento entrar em contato com o apoio ao cliente e não consigo sequer carregar nessa opção. Agora tentei entrar no casino pelo site web avisa-me sempre que o site é perigoso, por experiência própria ficamos sempre na dúvida se realmente vamos adquirir o nosso dinheiro. Mas correu bem.
I give a very negative review on Casinozer. Stay away from Casinozer. If you win you they will not pay you. They didn't pay my winnings of 500 euros without explaining the reason to me or the casino guru. I played cleanly without ever getting a bonus I made 3 deposits which were happily accepted. But when I requested a withdrawal they did not pay me.
First of all I'm happy to know that the people at Casinozer take a look around here and respond to people. Well, having said that, I would like to congratulate you for the attitude of reducing the minimum withdrawal amount through pix, the method that has been gaining the most space among us Brazilians. This makes me happy and prompts me to write this review as the last time I was using the casino the minimum withdrawal was 100BRL and now it has dropped to 50BRL.
Primeiramente fico feliz em saber que o pessoal do Casinozer dá umas olhadas por aqui e responde o pessoal. Bom, dito isto eu gostaria de parabenizá-los pela atitude de diminuir o valor mínimo de saque por meio do pix, o método que mais vem ganhando espaço entre nós brasileiros. Isso me deixa feliz e me leva a escrever essa avaliação pois a última vez que eu estive usando o cassino o saque mínimo era de 100BRL e agora caiu para 50BRL.
Having done the account verification, and after being told that the withdrawals were made in 24 to 48 hours, after some small victories, a few tens of euros, I submitted the withdrawal and it was never processed, even after 48 hours, and with the my verified account. Talking to support only generates automatic responses, and my withdrawal request was always with the possibility of cancellation and never processed. It was frustrating to wait days and not be able to withdraw the amount. Sometimes I canceled it, I played and curious, whenever I did it was a raze in terms of spins, whatever supplier it was, which quickly disappeared. I think there are better options on the market than this one, and I think players should steer clear of this option.
Tendo feito a verificação de conta, e após me dizerem que os saques eram feitos em 24 a 48 horas, após algumas pequenas vitórias, algumas dezenas de euros, submetia o saque e o mesmo nunca era processado, mesmo após 48 horas, e com a minha conta verificada. Falar com o suporte só gera respostas automáticas, e o meu pedido de saque ficava sempre com a possibilidade de cancelamento e nunca processado. Foi frustante esperar dias e não ter conseguido sacar o valor. Por algumas vezes cancelei o mesmo, jogava e curioso, sempre que o fazia era uma razia em termos de spins, seja que fornecedor fosse, que rapidamente ele desaparecia. Eu acho que existem melhores opções no mercado que esta, e acho que os jogadores deviam fugir desta opção.
Delayed/non-existent withdrawals
Saques demorados/inexistentes
Weak customer support
Suporte ao cliente fraco
Game sessions without winnings of any kind after winnings, regardless of provider.
Sessões de jogo sem ganhos de qualquer espécie após ganhos, idependente do fornecedor.
Casinozer
Dear Loki2023,
First of all, we’d like to thank you for your review. It is very valuable to get feedback from our players as we are looking to keep developing and improving our product and services as we go to step into the future.
Regarding your withdrawal request, on average it takes in between 1-2 working days for the responsible department to handle the withdrawal request, please be informed that the weekend days do not count towards this. After the withdrawal has been approved it depends on the payment method when the money will arrive. For some methods, this can take up to 5 working days.
After checking your account, we have noticed that your withdrawal requests have been cancelled by yourself.
Note that our customer support is available on the livechat from 10am till midnight everyday, and will always do its best to help you as much as it can. If you don’t have access to our livechat during the opening hours, you can still send us an email to support@casinozer.com. Your email will always get an answer within 24 hours.
Moreover, we are sorry to hear you have been unlucky at our casino. Please note that all our games come from reliable providers and are run on their servers. Therefor, the result cannot be affected by a third party. All providers are independently audited by several regulators and their games are licensed. In slots, a verified and certified Random Number Generator (RNG) is used for all the outcomes and the Return to Player (RTP) is calculated over 1 million spins.
Gaming is supposed to be a fun activity and you should never play above your means and only for fun. While it is possible to win you should never play any funds you are not comfortable with losing.
We hope to hear from you soon in order to clarify the situation, and we wish you a great day. Kind regards, Casinozer Team
A casino that takes time to really get to know. I had problems at first, but after solving them, it's a fun casino to play at. The KYC was a bit lengthy, but once you've done that, the payouts aren't a problem
Ein Casino, bei dem man eine Zeit braucht um es richtig kennen zu lernen. Anfangs hatte ich Probleme, aber nach Lösung dieser, ist es ein Casino, in dem es zu spielen Spaß macht. Die KYC war etwas langatmig, aber wenn man das geschafft hat sind die Auszahlungen keinerlei Problem
DONT REGISTER AND MAKE DEPOSIT TO CASINOZER INTENTION IS TO SCAM TO TAKE ALL YOUR MONNEY ANT THEIR WINNINGS. DONT FALL TO THIER TERM AND CONDITION WHICH IS UNFAIR, UNJUST INHUMANE. STAY AWAY WITH CASINOZER IS THE WROST SITE ITS A SCAM.
The worst casino I ever seen. Deposited over 3000 euros and after I WON 2000 euros. ITS TAKE MY REAL BALANCE THAT I DEPOSITED AND MY EARNNINGS TOO THEN BLOCKED MY ACCOUNT ME I PLAYED NORMALE.
SCAMMERS THE STEAL THE BALANCE OF CLIENTS
Casinozer
Dear Drizzydrake365,
First of all, thanks for your review. As a new casino, it is important to us to take in consideration your feedback.
We are sorry to hear that you had a bad experience with our website, however I can confirm that if you have won the bet fairly that we will pay out the winnings. We have absolutely no interest in 'stealing' money from players. We are planning on being around as a household online casino brand for a long time and that kind of behavior does not fit such a casino.
Regarding your comment, we would love to precise some points : After analyzing your account and your way of betting, we notice some unfair activities : Indeed, as written in our T&C : 14.6. if we should close your account because of collusion, cheating, fraud, money laundering, other criminal activities or breaching of the Terms of Use, which damaged us or any other Third side, the balance of your account will be non-refundable and deemed to be forfeited.
In addition to that, We have noticed that your player activity violates the terms and conditions (13.4.2 / 13.4.3). Indeed, you have used advantageous methods (non-exhaustive list: sports odds below 1.30 / betting on red and black roulette etc.) in order to achieve the x1 wager having previously taken advantage of our bonuses without wager.
Our great offers on Telegram are developed by us for our customers. This means that we have no interest in suspending them for our players.
When a player attempts to gain an unfair advantage at the casino, the casino will take action, including forfeiture of winnings and bonus funds.
We hope to hear from you soon in order to clarify the situation, and we wish you a great day.
Difficulty in self-exclusion, does not respond and does not accept the self-exclusion request by right, they keep trying to roll up, it's been 3 days trying and nothing so far, meanwhile I've already put more money and lost as usual on this site.
Dificuldade em auto exclusão, não responde e não aceita o pedido de auto exclusão por direito, ficam tentando enrolar, já faz 3 dias tentando e nada até agora, enquanto isso já coloquei mais dinheiro e perdi como sempre nesse site.
Self exclusion difficulty
Dificuldade auto exclusão
It takes withdrawal, it never comes
Demora saque, nunca vem
long support
Suporte demorado
withdrawal always pending
Retirada sempre pendente
Casinozer
Dear Fapoker,
We take the chance to thank you for your feedback, which is crucial to improve our product and services as we go to step into the future.
Each closure on our site must be requested at the following address: accounts@casinozer.com. Once your closure request has been sent, it will be automatically processed within a maximum of 24 hours.
The protection of all our players is important to us, when it comes to closing an account, or protecting a player.
In order to close your account, we invite you to send us your request to: accounts@casinozer.com, specifying in the body of the email, the reason for the closure. We will then proceed to close the account.
Withdrawal requests are processed within a maximum of 48 hours. Once your withdrawal has been validated, an email informing you of this is sent. Depending on the method used, it may take some time to see the funds in your account.
Our support team is available by email or live chat, every day of the week from 10am to midnight. You can go to the main page of the site to open a live chat, or email us at support@casinozer.com if you are having problems with your account.
We hope to hear from you soon in order to clarify the situation, and we wish you a great day.
I didn't like this casino I didn't even play the first time I deposited, the amount was not credited However, after about 48 hours, the account was refunded. But as it went wrong, I didn't play it anymore.
Não gostei deste casino , Nem cheguei a jogar na primeira vez que depositei , não foi creditado o valor No entanto passado umas 48 horas foi devolvido a conta . Mas como correu mal não joguei mais la .
Casinozer
Dear Valter,
First of all, we’d like to thank you for your review. For a young Casino (and Sportsbook) operator like us, it is very valuable to get feedback from our players as we are looking to keep developing and improving our product and services as we go step into the future.
We are sorry to hear you are disappointed, however, please note that we do not usually experience missing deposits. In case this is encountered, in order to escalate the matter to our responsible department we ask the player to provide all the documents needed such as proof of payment or bank statement. Therefore, we urge you to contact us by email at support@casinozer.com or by live chat and our team will be more than happy to help you.
We apologize for the inconvenience and we wish you a good day!
Despite the restriction "lock" for Germany 🇩🇪 I was able to register there and also pass the KYC and deposit! When I saw in the Terms and Conditions that Germany is blocked, it was clear to me that this casino is fraud and only withdraws customers !!
It works like all casinos with a Curaçao license, just nothing and not a good RTP return. The bonuses only pay 5x 10x 15x.
I really recommend everyone staying away from Curaçao licensed casinos. Sol Bitstarz Fairspin Superseven etc all run the same. I'm also surprised that Bonanza from Big Time Gaming can't be played for 80 cents. Curacao casinos run very differently and the slots are much worse than Malta licensed casinos.
Be careful with Curacao Casinos!!
Trotz restriction ,,Sperre" für Deutschland 🇩🇪 konnte Ich mich dort anmelden und auch den KYC bestehen und einzahlen!Als Ich in dem Terms und Conditions gesehen habe das Deutschland gesperrt ist,war mir klar dass dieses Casino Betrug ist und die Kunden nur abzieht!!
Es läuft wie alle Casinos mit Curaçao Lizenz,einfach nichts und kein guter RTP Return.Die Bonuse zahlen auch nur 5x 10x 15x .
Ich empfehle wirklich jeden sich von Curaçao lizensierten Casinos fern zu halten.Sol Bitstarz Fairspin Superseven etc laufen alle gleich.Mich wundert auch dass es Bonanza von Big Time Gaming nicht auf 80 Cent spielbar ist.Curacao Casinos laufen ganz anders und die slots viel schlechter als Malta lizenzierte Casinos.
Seid vorsichtig mit Curacao Casions!!
Casinozer
Dear Slizzy,
First of all, we’d like to thank you for your review. For a young Casino (and Sportsbook) operator like us, it is very valuable to get feedback from our players as we are looking to keep developing and improve our product and services as we go step into the future.
We kindly inform you that as stated in our terms and conditions 2.6, it is the sole player's responsibility to make sure t he/she is not in breach of any legislation or gambling regulation in force in his jurisdiction; We are sorry to hear you have been unlucky at our casino. Please note that all our games come from reliable providers and are run on their servers. Therefore, the result cannot be affected by a third party. All providers are independently audited by several regulators and their games are licensed. In slots, a verified and certified Random Number Generator (RNG) is used for all the outcomes and the Return to Player (RTP) is calculated over 1 million spins.
We are a serious casino that takes care of their customers, if you need any more clarifications you can check our website where all information regarding the licence and our casino is reported.
We hope we have informed you sufficiently and we wish you a good day!
Kind regards, The Casinozer Team
Debonaire
Unregistered user
• 2 years ago
Deposited there and my deposit was entered as bonus money even though I didn't want a bonus. I then contacted customer service to have it canceled. I was then informed rudely that I had to play this bonus kindly or that my entire balance would simply be cancelled. In principle, I burned the money, although that would have made even more sense, since a little warmth would do well with the current heating costs.
Habe dort eingezahlt und mir wurde meine Einzahlung als Bonusgeld eingetragen, obwohl ich keinen Bonus wollte. Habe im Anschluss den Kundendienst kontaktiert um diesen stornieren zu lassen. Mir wurde dann unfreundlich mitgeteilt, dass ich diesen Bonus gefälligst zu spielen hab oder einfach mein gesamtes Guthaben storniert wird. Habe im Prinzip das Geld angezündet, wobei das noch sinnvoller gewesen wäre, da bei den aktuellen Heizkosten etwas Wärme gut täte.
Customer service is extremely rude and not at all willing to help.
Kundendienst ist äußerst unfreundlich und überhaupt nicht gewillt zu helfen.
Fraudulent behavior on the part of casino operators. There is no other way to describe the process.
Betrügerisches Verhalten seitens der Casinobetreiber. Anders kann man das Vorgehen nicht betiteln.
Casinozer
Dear Debonaire,
First of all, we’d like to thank you for your review. For a young Casino (and Sportsbook) operator like us, it is very valuable to get feedback from our players as we are looking to keep developing and improving our product and services as we go step into the future.
We are sorry to hear you are disappointed, however, we have checked your account further and as you have registered with an affiliate you have a particular bonus with wager that after activation done by you, it can’t be cancelled unless it expires. As explained from the support team, if we had canceled the bonus, your bonus balance will be removed, not your real balance unless you played it already. Therefore, we urge you to contact us if you wish to have more information regarding the matter.
We hope to hear from you soon in order to clarify the situation, and we wish you a great day.
I like the game selection so there's something for everyone. Easy deposit methods and cryptocurrency have obviously made it even easier. And you can always be sure you will get paid when you make a withdrawal and it usually does not take long time to get the money from the casino site on your bank account.
The worst casino I ever seen. Deposited over 1000 euros and after all I withdraw 350 euros. 50 days after they say that transfer me the money and my bank can’t find anything. STAY AWAY from this casino.
They don’t payout.
Casinozer
Dear Armagedwnn,
First of all, we’d like to thank you for your review. For a young Casino (and Sportsbook) operator like us, it is very valuable to get feedback from our players as we are looking to keep developing and improve our product and services as we go step into the future.
We are sorry to hear that you experienced troubles on our website, however, as already explained we have initiated a funds call and you will need to check with your bank. Also, we kindly ask you to wait as Casinoguru is still reviewing the case.
We apologise for the inconvenience caused and kindly ask you to contact us and we will be happy to help you via live chat which is open from 10:00 to 00:00.
One of the worst casinos ever! You will not find a good rating on the net! At least from players! Casino Guru's reputations are no longer to be taken seriously! The worst casinos (user reviews) get good reputations from this platform! All very dubious and questionable
Updated 05/24/2022 Casino still refuses to close account despite multiple requests! CasinoGuru still refuses to set reputation as bad despite the many complaints and bad reviews
Updated 08/31/2022 The account is still open! Requested umpteen times and complained about here, but the casino will always invent an excuse! But anyone who acts illegally on the Austrian market doesn't care about the laws and it doesn't matter one or two additional violations!
Updated 09/18/2022 As this casino is overwhelmed with bad reviews and offers an excuse for everything, another update! Despite being asked about the reason for the closure, my account is still open! Was able to make multiple deposits again today! I have now requested information in accordance with Article 15 of the General Data Protection Regulation (GDPR)! This is then sent to the lawyer and legal expenses insurance company with a description of the facts! I will keep you informed of the legal steps!
Eines der schlechtesten Casinos überhaupt! Man wird im Netz keine gute Bewertung finden! Zumindest von Spielern! Reputationen von Casino Guru sind ja mittlerweile nicht mehr ernst zu nehmen! Die schlechtesten Casinos (Userbewertungen) bekommen gute Reputationen von dieser Plattform! Alles sehr dubios und fragwürdig
Update 24.05.2022 Casino weigert sich nach wie vor das Konto zu schließen, trotz mehrerer Aufforderungen! CasinoGuru weigert sich nach wie vor die Reputation auf schlecht zu setzten, trotz der vielen Beschwerden und schlechten Bewertungen
Update 31.08.2022 Das Konto ist noch immer geöffnet! Zig Male beantragt und hier beanstandet, aber das Casino wird immer eine Ausrede erfinden! Aber wer illegal am österreichischen Markt agiert, dem sind die Gesetze egal und da kommt es auf den einen oder anderen zusätzlichen Verstoß nicht drauf an!
Update18.09.2022 Da dieses Casino von schlechten Bewertungen überhäuft wird, und für alles eine Ausrede präsentiert, ein weiteres Update! Obwohl nach dem Grund der Schließung nachgefragt wurde ist mein Konto nach wie vor geöffnet! Habe heute erneut mehrere Einzahlungen tätigen können! Habe nun eine Auskunft nach Art. 15 Datenschutz-Grundverordnung (DSGVO) angefordert! Diese wird dann mit einer Sachverhaltsdarstellung an Anwalt und Rechtsschutzversicherung übermittelt! Ich halte euch der rechtlichen Schritte weiter auf dem Laufenden!
Bonus not credited
Bonus nicht gutgeschrieben
Support not available
Support nicht vorhanden
Casino refuses to close
Casino verweigert Schließung
Lots of free spins with 0 euros
Zig Freispiele mit 0 Euro
Casinozer
Dear Ares1981,
First of all, we would like to thank you for your comment. For a young casino (and sports betting) operator like us, it is very important to get feedback from our players, as we look to develop and improve our products and services in the future.
All the reviews you see on our CasinoGuru page or Trustpilot page are made by real players which write their genuine opinion about Casinozer. We have absolutely no interest in putting fake reviews online.
We are sorry to hear that you have not managed to close your account. Please note that if you send an email to the responsible department (Accounts@casinozer.com) you’ll have an answer within 24 hours regarding the closure of your account. You would need to send the email with the email address linked to your casinozer account. This could be the reason of the non-closure of your account.
We hope to have informed you sufficiently and if you have any additional questions our amazing support team is available by live chat from 10:00 - 00:00 every day of the week!
Thank you once again for your review and have a great day.
I wanted to pay out €350 with €20 but the payout was not confirmed so I played canceled, then I wanted to pay out €250 again not confirmed again canceled now I am still not confirmed when €150 was paid out. Wanted to close my account until the payout is confirmed in the live chat written 5 minutes back and forth then I should send an email why not write that right away and try to lure me further for 5 minutes. So email written after a day the answer if I want to close my account I should confirm this wtf I already wrote in the first email close account why should I confirm this again. For me it is absolutely dubious from a payout of €350 to €150 because the payout is not confirmed here!
Habe mit 20€ 350€ wollte auszahlen lassen aber die Auszahlung wurde nicht bestätigt also abgebrochen gespielt, dann wollte ich 250€ auszahlen lassen wieder nicht bestätigt wieder abgebrochen jetzt bin ich bei Auszahlung 150€ immer noch nicht bestätigt. Wollte Konto bis die Auszahlung bestätigt ist mein Konto schließen im livechat geschrieben 5 min hin und her geschrieben dann sollte ich eine Email schicken warum schreibt man das nicht gleich und versucht 5 min mich weiter zu locken. Also Email geschrieben nach einem Tag die Antwort wenn ich mein Konto schließen möchte solle ich dies bestätigen wtf ich hab in der ersten Email schon geschrieben Konto schließen wieso soll ich dies nochmal bestätigen. Für mich ist es absolut unseriös von 350€ Auszahlung auf 150€ weil hier die Auszahlung nicht bestätigt werden!
Too bad you can't give less stars! Visually a great casino with a good selection of games… Unfortunately, if you try to pay out something and the account "gets deactivated by an administrator" it doesn't do any good to emails sent to the specified address, you don't get an answer and the live chat can't help at all Can clearly only advise against playing there
Schade das man nicht noch weniger Sterne geben kann! Optisch ein tolles Casino mit einer guten Auswahl an spielen… Bringt nur leider nichts wenn man beim Versuch etwas auszuzahlen das Konto „von einem Administrator deaktiviert bekommt" auf emails die man an die angegebene Adresse schickt bekommt man keine Antwort und der Live Chat kann überhaupt nicht helfen Kann Ganz klar nur davon abraten dort zu spielen
Great optics
Tolle Optik
Bad service
Schlechter service
Profit not paid out for no reason
Gewinn nicht ausgezahlt ohne Grund
Inept support
Unfähiger Support
Casinozer
Dear DerKannNixx,
First of all, we’d like to thank you for your review. For a young Casino (and Sportsbook) operator like us, it is very valuable to get feedback from our players as we are looking to keep developing and improving our product and services as we go step into the future.
We are sorry to hear that you had trouble with your withdrawal, however, we are sure that there is a logical explanation as to why your request was denied and your account was deactivated. Therefore, we urge you to contact us by email at support@casinozer.com and we will be more than happy to clarify the situation. Please specify the topic on the object of the email so we will be able to follow up on your case.
We hope to have informed you sufficiently and we wish you a good day!
Kind regards, The Casinozer Team
Sistina
Unregistered user
• 2 years ago
At the very beginning I won something. From then on it only went downhill. I deposited so much here that I didn't win a dime. RTP is extremely bad. I suspect there is manipulation going on there. Too bad I deposited too much there. Never again
Ganz am Anfang habe ich was gewonnen. Ab dann ging es nur bergab. Ich habe hier so viel eingezahlt um keinen Cent zu gewinnen. RTP ist extrem schlecht. Hab den Verdacht, dass dort manipuliert wird. Schade, dass ich dort zu viel eingezahlt habe. Nie wieder
cool design
Cooles Design
Many games
Viele Spiele
RTP extremely bad
RTP extrem schlecht
Very little to no payout
Sehr geringe bis keine Gewinnausschüttung
Casinozer
Dear Sistina,
First of all, we’d like to thank you for your review. For a young Casino (and Sportsbook) operator like us, it is very valuable to get feedback from our players as we are looking to keep developing and improving our product and services as we go step into the future.
We are sorry to hear that you experienced an issue with our casino, however, please note that all our games are from reliable providers and are run on their servers making it impossible for us to affect the outcome. All providers are independently audited by several regulators and their games are licensed. In slots, a verified and certified Random Number Generator (RNG) is used for all the outcomes and the Return to Player (RTP) is calculated over 1 million spins.
We hope to hear from you soon in order to clarify the situation, and we wish you a great day.
Not worth the tip of a horn Hundreds of Euros spent not even a prize in conditions the most he gave was a few euros and shit this casino
Casinozer
Dear Jocama74,
First of all, we’d like to thank you for your review. For a young Casino (and Sportsbook) operator like us, it is very valuable to get feedback from our players as we are looking to keep developing and improve our product and services as we go step into the future.
We are sorry to hear you have been unlucky at our casino. Please note that all our games are from reliable providers and are run on their servers making it impossible for us to affect the outcome. All providers are independently audited by several regulators and their games are licensed. In slots, a verified and certified Random Number Generator (RNG) is used for all the outcomes and the Return to Player (RTP) is calculated over 1 million spins.
We hope to have informed you sufficiently and if you have any additional questions our amazing support team is available by live chat from 10:00 - 00:00 every day of the week!
Thank you once again for your review and have a great day.
Sorry only have to give 1 star. Deposited over €200 and played various games. Free spins nil indication that bonus is triggered nil indication. I don't know if you can win anything at this casino, but I don't think so.
Sorry muss auch nur 1 Stern vergeben. Über 200€ eingezahlt verschiedene Spiele gespielt. Freispiele Fehlanzeige das Bonus ausgelöst wird Fehlanzeige. Ich weiß nicht ob man bei diesem casino überhaupt was gewinnen kann ich glaube aber eher nicht.
Many games
Viele Spiele
sports betting
Sportwetten
Hardly any profit possible
Kaum Gewinn möglich
Support 0-8-15
Support 0-8-15
Extremely long answers
Extrem lange antworteten
Game suspension is taking too long
Spielsperrung dauert zu lang
Casinozer
Dear Foni8900,
First of all, we’d like to thank you for your review. For a young Casino (and Sportsbook) operator like us, it is very valuable to get feedback from our players as we are looking to keep developing and improve our product and services as we go step into the future.
If you have won the bet fairly than we will pay out the winnings. We have absolutely no interest in ‘stealing’ money from players. We are planning on being around as a household online casino brand for a long time and that kind of behaviour does not fit such a casino.
All our games are from reliable providers and are run on their servers making it impossible for us to affect the outcome. All providers are independently audited by several regulators and their games are licensed. In slots, a verified and certified Random Number Generator (RNG) is used for all the outcomes and the Return to Player (RTP) is calculated over 1 million spins.
We always do our best to provide you with a response within 24 hours by email. A great support team is also available on our live chat every day from 10am to midnight.
We hope to have informed you sufficiently and we wish you a great day!
Bad Casino, withdrawal limit 500 euros per day !!!! Are we joking? Absolutely erratic slot payout, infinite spins without paying a I mean a combination !!! Not in possession of the ADM license .... limited sports betting and inability to develop systems. Absolutely bad experience
Pessimo Casinò, limite prelievo 500 euro al giorno!!!! Ma stiamo scherzando? Payout slot assolutamente irregolare, infiniti giri a vuoto senza pagare una dico una combinazione!!! Non è in possesso della licenza ADM....scommesse sportive limitate e impossibilità di sviluppare sistemi. Esperienza assolutamente negativa
Casinozer
Dear pier19753110,
First of all, we'd like to thank you for your review. For a young Casino (and Sportsbook) operator like us, it is very valuable to get feedback from our players as we are looking to keep developing and improve our product and services as we go step into the future.
We are sorry to hear you had a bad experience on the website. On the creation of your account your limits will be: 1 500€ per day / 2 500€ per week and 10 000€ per month.
You can withdraw up to 50 000€ per month & 3 000€ per day, by upgrading your levels when you play on your account! More information can be found on our VIP page from the following link: https://casinozer.com/en/vip.
All our games are from reliable providers and are run on their servers making it impossible for us to affect the outcome. All providers are independently audited by several regulators and their games are licensed. In slots, a verified and certified Random Number Generator (RNG) is used for all the outcomes and the Return to Player (RTP) is calculated over 1 million spins.
Please also note that Casinozer.com is operated with a Curaçao license you can find more information if needed on the bottom of the Website.
Still don't understand the hate so far, I can imagine it's true some had bad experience but for now I still feel like Casinozer is one of the best casino out there.
Their website really stand out and it's so good to have something different for once. I haven't yet used their coin system for the VIP but seems like a good idea, let's see on the long run.
About the complains on the support, I guess I was lucky to get a native, but I can imagine for some languages it's possible to have issues.
Just a bit disappointed by the lack of bonuses right now, even if it's better than scammy massive ones.
Damn good design
Loads of mini-games
Betting possibilities
Shy bonuses right now
Casinozer
Dear TheBaum,
First of all, we would like to thank you for your comment. For a young casino (and sports betting) operator like us, it is very important to get feedback from our players, as we look to develop and improve our products and services in the future.
We are very pleased to hear that you had a good experience on our website. When it comes to our offers, our marketing team is always working on providing the best offers possible.
We would like to inform you that we have a Telegram channel with regular offers that you can join via the following link: https://t.me/casinozer.
In addition, all our players are now rewarded weekly with Freespins and Cashback, more information about this can be found here: https://casinozer.com/en/vip.
We are also offering 2000,- euro every weekend to our players on our amazing Aviator game. We hope you will be one of the lucky winners!
Casino looks ok but after that all is ruined on this casino. Support dont understand english, they use translate and look like support talk france origin. Absolutelly impossible get any help. One of rare casino who dont offer any responsibility player options. I ask by email if they can add manually, but no. They say i can ask it from my bank. Lol. Most helpless support i ever see. Deposit few times, lost quickly all, dont know if they pay winning at all.
Looks avarage casino
Helpless support
No deposit limit option
No english support
Casinozer
Dear Jamethai888
First of all, we would like to thank you for your comment. For a young casino (and sports betting) operator like us, it is very important to get feedback from our players, as we look to develop and improve our products and services in the future.
Please note that Casinozer will always do it's best to find you an agent in your native language. It may happen that there is no native speaker available. In this case, an agent will offer to help you with a translator.
We always provide our best in terms of Responsible gaming. If you want your account to be closed, you only need to send us an email at accounts@casinozer.com. The relevant department will get back to you as soon as possible, with a maximum delay of 24 hours.
I can confirm that if you have won the bet fairly that we will pay out the winnings. We have absolutely no interest in 'stealing' money from players. We are planning on being around as a household online casino brand for a long time and that kind of behaviour does not fit such a casino.
All our games are from reliable providers and are run on their servers making it impossible for us to affect the outcome. All providers are independently audited by several regulators and their games are licensed. In slots, a verified and certified Random Number Generator (RNG) is used for all the outcomes and the Return to Player (RTP) is calculated over 1 million spins.
Thank you once again for your review and have a great day.
Support doesn't want or can't understand anything of what you want! They don't close Acc either, I've been waiting for days now
Es geht nicht schlechter!!
Support will oder kann nix verstehen von dem was man möchte! Acc schliessen tun sie auch nicht ich warte mittlerweile tagelang
Nothing but purely garnix there is good to say about this casino!
Nix aber auch rein garnix gibt es gutes über dieses Casino zu sagen!
Everything and I'm serious! NEVER played in such a bad casino! HANDS OFF!
Alles und das meine ich ernst!NIE in solch einen schlechten Casino gespielt!FINGER WEG!
Casinozer
Dear Fabi84,
First of all, we would like to thank you for your comment. For a young casino (and sports betting) operator like us, it is very important to get feedback from our players, as we look to develop and improve our products and services in the future.
We are sorry to hear that you have not managed to close your account. Please note that if you send an email to the responsible department (Accounts@casinozer.com) you’ll have an answer within 24 hours regarding the closure of your account. You would need to send the email with the email address linked to your casinozer account. This could be the reason of the non-closure of your account.
Please note that we are always doing our utmost best to find you a Support Agent in your native language, however on very rare occasions it can happen that you will be assisted by an Agent who uses a Translator tool. Our sincere apologies for any inconvenience caused.
We hope to have informed you sufficiently and if you have any additional questions our amazing support team is available by live chat from 10:00 - 00:00 every day of the week!
I get an e-mail with a 20 euro no deposit bonus, then I register and in the chat it says this bonus is no longer available
Da bekomme ich eine E-Mail mit einem 20,- Euro no deposit Bonus dann melde ich mich an und im Chat heißt es diesen Bonus gibt es nicht mehr
Advertises with "no deposit bonus" via mail that doesn't even exist
Wirbt mit "no deposit Bonus" via Mail der gar nicht existiert
Casinozer
Dear BurnBurn23,
First of all, we would like to thank you for your comment. For a young casino (and sports betting) operator like us, it is very important to collect feedback from our players, as we look to develop and improve our products and services in the future.
At Casinozer, we have offers that allow you to receive freespins once your account is fully verified. This may be the issue with your account, so please check if your verification has been completed.
Our other welcome offers are linked to a minor deposit. If you have received an email offering you 20,- euro, we advise you to read the full terms and conditions and if you have any doubts please contacts us by live chat which is open everyday of the week from 10:00 - 00:00.
Thank you for your review and have a nice day.
Kind regards,
The Casinozer team
Jonni
Unregistered user
• 2 years ago
Not a good mess. Payments of 0.5 percent. Eat money nothing else. Low bonuses. Reviews. Negative
Non un buon casino. Pagamenti dello 0.5 per cento. Mangia soldi nient'altro. Bonus bassi. Recensioni. Negativa
Casinozer
Dear Jonni,
First of all, we would like to thank you for your comment. For a young casino (and sports betting) operator like us, it is very important to get feedback from our players, as we look to develop and improve our products and services in the future.
Please note that these fees are taken by the payment providers and not by us. If you contact our live chat which is available every day of the week from 10:00 - 00:00 they will be able to refund your deposit fees for you.
When it comes to our offers, our marketing team is always working on providing the best offers possible. All our great players can join our Telegram channel where offers are published everydays. We also do giveaways, races, exclusives offers and more!
I can confirm that if you have won the bet fairly that we will pay out the winnings. We have absolutely no interest in 'stealing' money from players. We are planning on being around as a household online casino brand for a long time and that kind of behaviour does not fit such a casino.
Thank you once again for your review and have a great day.
The Casino at the first time looks pretty good, but after playing a bit you can see its bad sides. Glitchy design, no 24/7 customer support, slow cashout. But it has different providers and games.
Variety of providers
No 24/7 support
Slow cashout
Casinozer
Dear Luisaa,
First of all, we would like to thank you for your comment. For a young casino (and sports betting) operator like us, it is very important to get feedback from our players, as we look to develop and improve our products and services in the future.
We are sorry to hear that the website design did not meet your expectations. This is the first version of our website and will be modified over the next month based on the feedback we have received.
In terms of withdrawal, we inform you that all requests made by our players are processed very quickly, within 48 hours maximum. Once validated, if you have used fast methods, you will receive it on your accounts within a few hours.
Regarding our customer support, we are available 7 days a week from 10:00 – 00:00. If you need to reach our support department outside of these hours, you can send an email to support@casinozer.com and you will always get a response within 24 hours.
Thank you once again for your review and have a great day.
Stay away from this casino. High Roller Bonus used. Wagering display not updating. Support pointed this out several times but nothing was corrected. Clear logarithm to see slots.
Finger weg von diesem Casino. High Roller Bonus genutzt. Wagering Anzeige aktualisiert sich nicht. Support mehrmals daraufhingewiesen, aber es wurde nichts korrigiert. Klarer Logarithmus bei Slots zu erkennen.
Slots work perfectly
Slots funktionieren einwandfrei
Chat only available in certain languages
Chat nur in bestimmten Sprachen vorhanden
No action from the casino in case of serious problems
Keine Handlung seitens des Casinos bei schwerwiegenden Problemen
Casinozer
Dear gamblejoe52,
First of all, we would like to thank you for your comment. For a young casino (and sports betting) operator like us, it is very important to get feedback from our players, as we look to develop and improve our products and services in the future.
Please note that this offer was added to your account through the affiliate link you used when you registered. You have therefore received a wagering bonus.
When you accept such a casino bonus, it is clearly stated that it is a permanent bonus, meaning that once you start playing with it, you cannot cancel it. Once the wager is activated, you can track your progress through the following link: https://casinozer.com/en/page/bonus-terms.
All our games are from reliable providers and are run on their servers making it impossible for us to affect the outcome. All providers are independently audited by several regulators and their games are licensed. In slots, a verified and certified Random Number Generator (RNG) is used for all the outcomes and the Return to Player (RTP) is calculated over 1 million spins.
Thank you once again for your review and have a great day.
the website is FAKE/SCAM. they don't give your money back if you want to withdraw. I've BEEN WAITING 2 WEEKS TO GET MY MONEY BACK; THYE JUST BOUNCE THEM BACK INTO MY CASINO ACCOUNT OR THEY KEEP APPOLOGISING SAYIN THAT THE TRANSFER WILL PE PROCESSED IN THE NEXT 2 DAYS.
Casinozer
Dear dumycs,
First of all, we would like to thank you for your comment. For a young casino (and sports betting) operator like us, it is very important to get feedback from our players, as we look to develop and improve our products and services in the future.
We are sorry to hear that you had a bad experience with our website, however I can confirm that if you have won the bet fairly that we will pay out the winnings. We have absolutely no interest in 'stealing' money from players. We are planning on being around as a household online casino brand for a long time and that kind of behaviour does not fit such a casino.
We don't see any reason why this would have been miscommunicated to you on numerous occasions. Could you send an email to support@casinozer.com with the subject 'Casino Guru review follow up'? This way the email will be directed to us and I will see what the issue exactly is.
very bad for a casino if there is no chat! PLAYTECH GAMES ARE OFFERED; BUT YOU CAN'T PLAY THIS: SO WRONG ADVERTISING! I only deposited because Playtech was offered, and of course I lost the bonus, unfortunately no Playtech, that's dubious
ganz schlecht für ein Casino , wenn kein Chat vorhanden ist! PLAYTECHSPIELE WERDEN ANGEBOTEN; ABER MAN KANN DIESE NICHT SPIELEN:ALSO WIRD FALSCH GEWORBEN! ich hatte nur eingezahlt, weil Playtech angeboten wurde, und natürlich trotzt Bonus verloren, leider kein Playtech, das ist unseriös
Bonus comes immediately
Bonus kommt sofort
Dubious advertising with Playtech software
unseriöse Werbung mit Playtechsoftware
Casinozer
Dear Spandauer44,
First of all, we would like to thank you for your comment. For a young casino (and sports betting) operator like us, it is very important to get feedback from our players, as we look to develop and improve our products and services in the future.
We would like to inform you that our site has been offering a live chat since its opening. Our live chat is available every day of the week, from 10:00 – 00:00. I invite you to access it from the main page at the bottom right. You can also send us an email at support@casinozer.com and one of our agents will respond within 24 hours.
Also, after reading your comment, we checked if we could find any problem with the provider "PlayTech". No problem was found by our concerned department. We suggest you contact us directly via Live chat or email, and one of our great agents will help you access this remarkable provider!
Thank you once again for your review and have a great day.
Kind regards,
The Casinozer team
Safety Index explained
Safety Index of Casinozer explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casinozer. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.9/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
11 May 2024
Complaints about related Betify Casino
(Same management)
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
26 Jul 2023
Show more complaints (+16)
Discussion
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