The player struggles to verify and withdraw his winnings. The complaint was rejected as the player stopped responding.
Royal Oak Casino - The player struggles to verify.
Amount: €400
Royal Oak Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Royal Oak Casino has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
3 years ago
Translation
I have sent you on several occasions. All the documents they ask for. But they neither verify nor let me withdraw my € 400 game with my real money, I did not have any bonuses or anything like that. I want to collect my money and close that happy account they are scammers. The ones from that casino.
Automatic translation:
Public
Public
3 years ago
Hello samu031198,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward in the case.
Was this your first ever withdrawal request from the casino? Since when are you trying to verify yourself in the casino? What documents did the casino already requested? Did you send them all of it?
Please note that it is very common for the casino to ask all kinds of documents are you will be unable to complete the verification if you do not provide everything they request.
Looking forward to your answer and I hope we will be able to help you out with your issue.
Regards,
Nick
