Royal Oak Casino - The player complains about RTP.

Hi,

I opened an account with the above online casino and find it very much to be

a scam. I have deposited over 1500 and not one single thing in return. I

only signed up to this casino as it had GBP advertised so I thought it was a

uk site. After wagering all that money I thought something is not right. I

then googled the business to find a lot of negative reviews and all people

saying the same as me. I actually tried to withdraw after depositing and it

would not allow me to do this , yet it kept taking my money when depositing.

This is a disgrace of an online casino and finding out that it is not UK

regulated has made it even worse.

Dear Bondage1989,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing as I have explained to you a while ago in your previously submitted complaint (here). Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Dear Bondage1989,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.