Royal Ace Casino - Player’s withdrawal has been delayed.

Requested 2300 on December 7 ($2013 after bonus removed). Asked to create new account on January 23 still waiting on withdrawal. Originally requested bitcoin same method as original deposit.

Dear gottajabooze,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed the KYC verification? Have you ever made a successful withdrawal before?

If there is any other relevant communication between you and the casino, that wasn’t included in the attachments, please, forward it to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Yes I have passed verification . No I have Nito withdrawn before. I attempted to but it was returned and I ended up losing it all.

Thank you for your reply, gottajabooze. Do I understand correctly that you have lost all your winnings? Is there any balance left?

No there is a pending withdrawal for 2013

I understand now, thank you, gottajabooze. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello, gottajabooze,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Royal Ace Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Royal Ace Casino Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can he expect the payment?

Thank you in advance for providing the information.

Greetings all,

I've reviewed the situation and I'll see what I can do to get things moving for you gottajabooze. If anything else is required of you I'll let you know.

Best wishes,

Nick and Royal Ace

Dear Nick,

Thank you for your reply. Please let us know in case of any progress in the issue.

We are looking forward to hearing from you soon.

Greetings all,

We have approval on the requested withdrawal, we will now move forward with getting payment out the door.

Best,

Nick and Royal Ace

Dear gottajabooze,

At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment.

Dear gottajabooze,

Have you received your payment? Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Thank you very much, Nick and Royal Ace, for providing information and cooperation.

Best regards,

Branislav, Casino.Guru