The player from Portugal has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
RokuBet Casino - Player believes that their withdrawal has been delayed.
Amount: €100
RokuBet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
RokuBet Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I asked to withdraw €100 via VISA, 4 days have passed, and the payment is pending, I have already checked the account and even asked to cancel the withdrawal on the website, but it is impossible, I click on cancel and it does nothing. Scam website...
Automatic translation:
Public
Public
2 years ago
Dear ruipintoamt,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
2 years ago
Translation
The problem they send me an email to cancel the withdrawal, VISA, and choose IBAN transfer, but I can't cancel, I click to cancel and it's rejected. Payment has been pending since November 28, 2022, it is not processed, nor can it be cancelled.
Automatic translation:
