Roaring21 Casino - Player is dissatisfied with wagering requirement.

I didn't realize you had to play thought 40xs your match bonus, which is ridiculous. Worse is the fact you can't withdrawal your initial deposit. I just want my money back. And close my account.

Dear Kayah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you redeemed any bonus from this casino in the past? Have you started the bonus wagering or your deposited funds are still untouched inside your casino account?

Meanwhile, I have checked the bonus terms, and this is what I found (here):

All casino bonuses are subject to wagering requirement. The deposit and bonus needs to be wagered X amount of times before any payout is permitted. All bonuses are non-cashable. Prior to requesting a withdrawal ensure that you have enough funds available. The bonus amount will be deducted automatically at the point of requesting a withdrawal.

While claiming a bonus any wagers are made from player cash balance first then the bonus funds.

Please be aware that when you start using a bonus for wagering, your real money balance is utilized first, and there may not be any funds left for a refund. Furthermore, if you decide to cancel your bonus before completing the required wagering, you will forfeit your entire balance.

Thank you in advance for your reply.

Best regards,

Petronela 

Dear Kayah,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we are unable to proceed with the investigation of your case at this time. Despite our attempts to request more information, we haven't received any response from your end. Unfortunately, this means we're not able to provide any further assistance or suggest possible solutions.

If you decide to reopen this complaint anytime in the future, we would be more than happy to assist you and address your concerns to the best of our abilities. We sincerely hope to hear from you in the future and resolve this matter in a prompt and satisfactory manner.