HomeComplaintsRefuel Casino - Player’s having difficulties withdrawing his winnings.

Refuel Casino - Player’s having difficulties withdrawing his winnings.

Amount: €200

Refuel Casino
Safety Index:High
Submitted: 17 Jun 2021 | Case closed : 01 Jul 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Sweden is struggling to receive his withdrawal due to technical difficulties. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Tried to take out for many hours, just says "please try again later or contact support" have contacted support and they also do not understand what the error is. And are very bad

on to understand. What should I do?

Automatic translation:
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3 years ago

Dear Hugo,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you indicate whether this was your first attempt for a withdrawal, or you’ve made successful withdrawals before?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina


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3 years ago

Dear Hugo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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