The player from Sweden is struggling to receive his withdrawal due to technical difficulties. We rejected the complaint because the player didn't respond to our messages and questions.
Tried to take out for many hours, just says "please try again later or contact support" have contacted support and they also do not understand what the error is. And are very bad
on to understand. What should I do?
Dear Hugo,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you indicate whether this was your first attempt for a withdrawal, or you’ve made successful withdrawals before?
Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina