Rajabets Casino - Player is unable to withdraw funds due to bonus restrictions.

Dear casino guru , I am trouble in trouble to withdraw my own fund due to unfair rules of casino. Today I made deposit of 2000 inr and got another 4000 bonus . But I don't want this bonus bcs in term condition they allowed slots and poker to play , it is just possible to wager 40x of deposit + bonus , so I said them I don't want to take your bonus and want to play with my own fund , so either give me withdraw of my main balance or let me play with it , but casino live chat saying they cant cancel bonus and also not let me withdraw my main balance withaut completing wagering of bonus .

Also during cmpleting wagering each time I place ber it deducted from main balance and when won then it added to bonus balance Lol, it is so unfair ,, and one also issue with it in bonus term condition they mention "poker lobby (Ezugi)" have 100 percent contribution towards wagering but when I do play teen patti in poker lobby it not counted toward wagering .

So I decided to continue with my own fund , so I want to either cancel my bonus or want to take my main balance withdraw , each time I trying to withdraw showing "complete you withdraw first " . Please help me . They are not let me withdraw ,

Hello shekmdb,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rajabets Casino. Please allow me to ask you a few more question before we would move forward.

• Isn't it possible to cancel the bonus manually by you within your casino profile?
• How much is your current real money and bonus money balance
• Did the casino specify why is it not possible to cancel the bonus as it should be available in most of online casinos?

Please keep in mind that in some online casinos, the real money balance is deducted first while playing with an active bonus. Also it is entirely up to the casino to set which games contributes towards the wagering requirements and which one not.

Looking forward to your answer.

Regards,

Nick

No nick it is not possible to cancel bonus mannually

My real money balance is 3033 and bonus money is 4040, all the time I play my winning added to bonus and my real money getting removed when I loss.

Casino chat support said me they cant cancel bonus as provided by system

But I asked them then please give me my main account withdraw but they are saying I have to wager first . But I don't want bonus I just want my 3033 real money .

Hello Casino Guru and Mr Sunil,

We are sorry for the inconvenience that you experience. Unfortunately after a transaction is made on the bonus balance it is no possible for your deposit funds to be refunded. However, as you accept the bonus can be canceled, which will result in your bonus balance of 4040 INR to be canceled.

Best regards,

Team Rajabets

Yes please cancel my bonus then I will take withdraw. I requested too many times to your support but they did not cancel . That's why I don't want to play anymore on your platform.

As customer support said they cant cancel and also can't give withdraw until I won't play with bonus and complete wagering . This show unfair means of casino .

Now you are saying you can cancel my bonus but they were not even ready to talk with me . If I don't contact casino guru then I certainly loss my all balance. I think those people who don't know about third party dispute slover like casino guru. They certainly trap into arrears .

You should emplyee your support with all information.

I also today talk with agent but they saying same they cant cancel as it team said .

No matter you will cancel bonus or not I just want withdraw of my main balance .

Hello shekmdb,

We would like to update you that due to Nick, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Nick has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Nick will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Rajabets,

Could you please cancel the player's bonus and confirm it here? Additionally, could you clarify how canceling the bonus will impact the player's balance? Specifically, how much of the real money balance will remain after the bonus is removed?

Looking forward to your response.

Best regards,

Nick

Hello Casino Guru,

It is reported that the users query was already resolved.

Best regards,

Team Rajabets

Hello shekmdb,

Can you please confirm the casino's statement?

Looking forward to your response.

Regards

Dear shekmdb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.