Raging Bull Slots Casino - The player's withdrawal is delayed.

Hi I have 5 withdrawls in one is way out of the time frame and the others are coming up to the end of the time frame I have had one approved which was already out of the time frame and now have been editing nearly two weeks for the other one from the same winnings to be approved

I am in the carnival room and customer support keeps telling me to just be patient and wait which I have done I have spoken to them everyday and keep getting told the same thing over and over

Hello starlitedragon4,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Raging Bull Slots Casino.

Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you request for the first withdrawal? Is your account already fully verified? Did you use any bonus to accumulate your winnings?

Please note that it might take up to 14 days to receive your first withdrawal as it requires the initial verification.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Hi Nick

I am fully verified

I play in the carnival room on raging bull

I used a bonus but met all the requirements as I had put in 2 withdrawels on the 25th Jan 2022 one was approved on the 9 th February but the second one from the 25th is still there I have spoken to customer support and they have even said it is out of the timeframe but all they can say is sorry and please be patient

My next lot of withdrawels are coming up to the end of there timeframe but I can't even get another one approved so I will have to wait even longer for the next lot

I have read there terms and conditions before I put the complaint in to make sure

Dear starlitedragon4,

I just want to make sure if the issue still persists or did you receive any of your withdrawals already? If not, we will intervene.

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Nope still sitting there now the responses I am getting is sorry but there is huge traffic atm please be patient as we are working to have it done soon. I have heard that so many times

Thank you starlitedragon4 for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello starlitedragon4,

I have reviewed your case and will now contact the casino to see if I can help.

We would like to invite Raging Bull Slots Casino to join the conversation and aid in the resolution of this complaint.

Greetings all,

Your first withdrawal (of three) has been approved starlitedragon4 and should be sent to our 3rd party payment providers for disbursal shortly. Please let us know when that comes in, I will attempt to get the other two approved in good time as well so we can keep the ball rolling until this is paid out for you.

Best wishes,

Nick and Raging Bull

Thank you, Nick and Raging Bull.

Dear starlitedragon4,

Please update us as soon as you receive the payment. I will extend the timer and wait to hear from you.

Hi

I have received 3 of the payments now and are just waiting on 2 more but there are still within the time frame so thank you for your help its a shame I had to come here form them to do it

Hello starlitedragon4,

Thank you for the update. Please confirm when you have received all payments and I will close this complaint as resolved.

Kind regards,

Adam

I have 2 more withdrawel requests that need to be approved so please leave the complaint open until I have received the payments for those ones as well

I have just received the remaining 2 requests so am very happy with the result and the case can be closed now

Hello starlitedragon4,

That's good news, I'm glad to hear that your issue has been resolved. Many thanks also to Nick and Raging Bull Slots Casino for their assistance.

I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam