The player from Tennessee had won $726 using a play bonus at an online casino, but was unable to withdraw his winnings despite having spent a significant amount at the casino. Upon receiving the player's complaint, we had sought additional information to fully understand the situation, including clarification on the withdrawal issue and status of the player's KYC verification. However, the player did not respond to our inquiries within the extended time frame, which prompted us to reject the complaint due to lack of information.