Raging Bull Slots Casino - Player's withdrawal is delayed and account deleted.

On 2/27/24 I completed my verification and requested a withdrawal of $1000. 

On 3/7/24 I contacted customer service to ask why I hadn’t received the funds and was told I needed to reverify. So I again emailed all of my documentation (pictures of front and back of debit card, drivers license and bank statement) I received a confirmation number. I emailed them back on 3/9/24 and didn’t get a response so I went online and contacted them through chat on 3/10/24. The representative told me that I was verified and they were going to escalate my case and would contact me in 24-48 business hours. I asked if I should cancel and redo my withdrawal and they said no.

3/12/24 I still hadn’t heard from anyone or received the funds so I contacted them via chat and was told they’re really backed up with withdrawals that I should contact them Thursday if I haven’t received payment. 

3/14/24 again contacted via chat and was told it should happen soon they’re just really backed up because of all of the winnings people have been receiving. 

3/15/24 again contacted via chat and was told I gave them the wrong routing number they need a wire transfer number. Sent the representative the wire number and told them they asked for routing number not wire number. Then was told I have to email in a utility bill, the previous routing number and my most recent bank statement. I told the rep I had already done that and was verified and they disconnected me. Forwarded my email from 3/7/24 to the new email address and contacted customer support again via chat and was asked for the case number. Told them I hadn’t gotten one today from the email I sent and they said to contact them when I have one. It’s been like 6 hours and I still haven’t received a case number/confirmation email

I also opened a complaint with AskGamblers.com and someone contacted me  from raging bull. I responded and provided the documentation she requested. Then there was another issue so I supplied another document for them.

3/18/2024 Spoke with them again today and they asked me to email all required documents (bank statement **in pdf format and a utility bill) so I emailed the email they gave me to send it to paymen­ts@­cas­ino­sup­por­tce­nte­rs.com and twice also to docume­nts­@ra­gin­gbu­ll.com and was told they are for the second time escalating my case and I’ll hear back in the next 24-48 hours….. I have been verified and they have all of the info to make the payment. I want them to send the funds.

3/27/2024  So now I haven’t heard anything from them since Friday and they won’t respond to my emails. I attempted to login to chat with support and my account has been deleted.

I sent them complete 14+ page bank statements from last month 

My lease 

My auto insurance after they told me I was already verified but then said they still needed these documents and I supplied them with all of them. 

I also have some of the transcripts from my chat conversations with raging bull as well as the emails from their representative.

Dear tinkerfell,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you received any explanation from customer support as to why your account was closed? Did you request to close your account or was it the decision of the casino administration?

Do you have any information regarding the last documents you sent for verification? Have they finally been approved?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I did not receive any kind of explanation. My last email from the representative said she sent over my paperwork and would hear something in the morning. Then I never heard from her again. I have emailed several times. Then I went to login to my account to chat with someone and see what the deal was and my account no longer exists.

I never received confirmation whether the last documents would suffice but it said auto insurance so I sent my insurance card with my name and address and I just purchased my insurance a month ago and they said it has to be within the last 3 months.

I didn’t use any bonuses when I deposited because I did not want to have to worry about all that….

Thank you very much, tinkerfell, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you tinkerfell for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Raging Bull Slots Casino for their help in resolving this complaint. We would like to know how we can help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings all,

I have reviewed the situation and I'm waiting for further documentation regarding this case from the requisite department, thanks to everyone for your patience in the matter.

Best wishes,

Nick and Raging Bull

Greetings all,

I have quite a bit of information regarding the situation however it is still not complete, thanks so much for your understanding. Next week I should have a better view and I can comment properly.

Best wishes,

Nick and Raging Bull

Greetings all,

I have been informed that the documents submitted failed to pass verification and the account was closed by our security department, I am still awaiting further information however it appears unlikely I will be able to assist in the situation.

Best wishes,

Nick and Raging Bull

Above I posted a photo that showed I was verified. And even after that I submitted documents that they said were accepted. Like my entire bank statement and auto insurance policy. No one said anything about closing my account. Just halted all communication and deleted my account

Greetings all,

As suspected I am afraid there is nothing that I can do to assist in the situation and we will unfortunately need to close this case as unresolved. if at some point I am capable of shedding further light on the situation I will re-open the case.

Best wishes,

Nick and Raging Bull

Thank you for the update Nick, as you are not able to provide any information about the complaint I will unfortunately have to close the complaint as unresolved due to insufficient evidence.

Dear tinkerfell, I understand this isn't a satisfactory solution to your issue and I am sorry I could not be of more help on this occasion.

Best regards,

Peter