Thank you for the explanation, Nick and Raging Bull.
Dear d33cee007,
Can you please confirm you registered and played from a Malaysian IP (VPN)?
It looks like they did not lock you out of the account, but rather that you turned off your VPN and tried to access the website from your original location/IP, which is restricted by the casino's system automatically.
As for the unsuccessful deposit - can you share a transaction hash with us, please? Then we can ask Nick to investigate it with the casino, comparing the receiving e-wallet address of the transaction with the one that should have been generated in your casino account upon making the deposit in question.
Thank you for the explanation, Nick and Raging Bull.
Dear d33cee007,
Can you please confirm you registered and played from a Malaysian IP (VPN)?
It looks like they did not lock you out of the account, but rather that you turned off your VPN and tried to access the website from your original location/IP, which is restricted by the casino's system automatically.
As for the unsuccessful deposit - can you share a transaction hash with us, please? Then we can ask Nick to investigate it with the casino, comparing the receiving e-wallet address of the transaction with the one that should have been generated in your casino account upon making the deposit in question.