Raging Bull Slots Casino - Player’s not able to access the account.

Okay, here’s my issue:

I previously had an issue withdrawing my money from another casino because I didn’t do my homework. After searching about them, casino.guru came up and I learned about my issue. I called my holdings a loss, and decided to choose another site to go play at from the list you guys provide.

Based on a list you have I kind of randomly selected raging bull slots, I mean my country is not restricted and you noted in the pro’s "bitcoin and neteller withdrawals are faster". I liked the idea of a fast withdraw and they had a pretty fair rating among those in recommended list.

Using my mobile phone I signed up at their site, deposited $250 off my credit card and started gambling. I had used the 350% Bonus + 40.. or 50 free 30 cent spins. There’s no limit to how much you can win on the bonus cash, but there was a 30x wagering requirement. I hit a 2k win about halfway through my money, I started max betting at that point and eventually hit a 5k, then another 5k, 4k, 1k, 2.5k etc. needless to say, I blew passed the wagering requirement in about 8 hours. I was sitting on about 7.5k and thought I would begin the withdraw process. For identity verification I was redirected to Hooyu and needed to upload a selfie, a photo of my ID, and an identity document like a utility bill or insurance document with my name and mailing address. I uploaded the first two but had to wait until I was at home to retrieve the last.

So I continued to gamble. I won another 5k at which point I took a screen shot of the screen showing my

real balance: 11.5k

bonus balance: 0

withdrawable balance: 11.5k

I showed a buddy at which point they told me they will believe it when they see it, then they proceeded to google the casino and linked me to another site giving the place terrible reviews citing many who had issues with withdrawing funds. I took it in stride and hoped that would not be the case for myself.

Another few hours passed, I was up to over $13,000 and I decided to call it a night. When I got up the next morning and tried to log in I simply got an error screen saying "oops, something bad happened" mind you, the original signup redirected me to a third party identity management provider called "inclave", I used my e-mail address and chose a password to access it and when I logged into the sites I selected "inclave login" as opposed to logging in with my raging bull user-id and password, which I never signed up for. Because the error screen was from the inclave login, I decided to try the other login but didn’t know the autogenerated userid, which so eventually found in my spam folder in one of the initial welcome emails. I then tried to use it with the inclave password and it was invalid, I had chosen no other password, but I proceeded to attempt to reset my password using the id found in my mail. After words in confirms that it sent an email for password reset to my email which is the accurate one since it has the same first and last letter of my name@domain. I waited, nothing came, I requested another and still nothing, so I went to bed for that day and woke up the next (12-28-2021) nothing. The login issue persisted. Not only did I not receive an email for password reset but I received no further emails notifying me of anything. I did e-mail customer support since I was not an upgraded player deserving of phone call privileges. Only been about 8 hours, no reply, we will see. My concerns have been growing more and more now, I tried clearing my cookies and using a different browser/cpu/ip same issue every time. Knowing you aren’t allowed to use multiple accounts I asked a friend to signup and let me know if they have any issues, I thought maybe it was happening to everyone due to some server error or something. My friend was able to successfully register and login to their account, at which point I asked if I could use their phone to attempt to login to mine, of course he was happy to do so and the same problem occurred, even after I cleared cookies it happened. So then I returned to my pc, cleared cookies and cache and tried again. I hope I am paranoid and this is a fluke but I am starting to think this may be some underhanded practice unfolding.

FYI, my IP Address reflects my local home (los angeles) ip as well as a ip located in Canada (my work is headquartered in bit California, and Canada.) Therefore I can be seen alternating between the two places, though both are unrestricted by the site.

I feel like I checked all the boxes necessary to ensure a legit withdraw yet my account access is limited and I have been given no reason, I ask that you might assist me in this and/or remove this gambling provider from your recommendation if I do indeed lost out on my big winnings. Thanks.

-Corey

Dear soloist,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you haven't received any explanation from the casino regarding this situation?

Would you be so kind and send me all the relevant communication between you and the casino (if there is any) so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much soloist for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello soloist,

I looked at your complaint and will do my best to help you. I would like to invite Raging Bull Slots Casino into this conversation. Casino, can you please specify why did you block the player’s account?

Thanks Villiam. There’s no valid reason for restricting my account, I’ve been over the t&c’s about 15 times; though I am curious as to what they will say, IF they even respond. On the surface this casino looks good, I wouldn’t even be surprised if this rating site is owned (or at least juiced) by them strictly to control the narrative. They could at least offer me a reach around after bending me over but no. Honestly I’m sure this is a simple misunderstanding, I bet ragingbullslots.com’s fantastic customer support will have me cashed out in no time!

I mean check out t&c #14-

empahsis is mine…

The Casino reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your casino account in any circumstances including:

If there is evidence to suggest that you have more than one active account for the Casino;

If the name on your Casino account does not match the name on the credit card(s) used to make deposits on your Casino account;

If you participate in a Casino promotion and cash-in before fulfilling the requirements of that particular promotion;

If you provide incorrect or misleading registration, account or identification information;

If you are not of legal age;

If you reside in a jurisdiction where participation in the Casino is prohibited by law;

If you have allowed or permitted (intentionally or unintentionally) someone else to play on your Casino account;

The Player is conscious of the fact that he/she might lose money using this software.

If the Player has not played at the Casino on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other player(s) as part of a club, group, etc.);

If you are found cheating or if it is determined by the Casino that you have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Casino;

If you have been designated as a bonus abuser, playing no or low-risk strategies to withdraw promotional money;

If the Casino should become aware that you have played at any other on-line casino under any of the circumstances set out at I) to X) above

Greetings all,

Our 3rd party payment providers were unable to collect the $250 deposit, it was denied by your bank on your end soloist. For security reasons it is standard procedure for a 1st time depositor to be deactivated should their first deposit not go through and any winnings from said deposit would be invalid unfortunately.

Supporting documentation has been forwarded to the casino.guru team.

Best wishes,

Nick and Raging Bull

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.

We’ve reopened this complaint. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Dear soloist,

I would like to ask you for a bank statement. Send it to my email address: viliam.v@casino.guru, please.

Dear soloist,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with the further investigation or suggest possible solutions.